Pacific Highway Storage

Excellent storage facility with easy access, well-​lit hallways, super clean, very safe, and managed by a professional and helpful staff. Best of all, their prices are great!

Pacific highway storage is a great place to store your things for short or long term. They have very competitive rates and what I really appreciate is the friendliness of the staff. I would highly recommend using them if you need storage in the San Diego Area.

I just got this storage a few months ago and am very happy with the customer service, rates and location. The staff has been really helpful in finding the best deal for me, and very responsive to all my requests. Thank you!

I’ve been a customer for almost 3 years, and they never once have disappointed me! :)

Like most below, until two days ago (8÷25÷15) I had nothing but good things to say about this business. They were helpful, personable, and the facilities seemed clean and secure. I held this opinion thoughout the ~9 months I leased from them.
However, things have gone south in the 3 days since. After depositing my life’s possessions in their care, I moved interstate for work. Last week — with the indispensable help of Kris (a manager here) I arranged for an independent shipper to clear my unit and mail the contents to me. To save costs, I gave the shipper a small list of furniture he could keep — including a white antique wood desk. After picking up my things, the shipper called to notify me the desk was water damaged and that Kris had volunteered to get rid of it. Since I told the shipper he could keep the desk, I didn’t really care and thanked him for the call.
My belongings arrived a couple days later. I hired 3 movers to unload. The first thing I noticed that was off was a yellow water-​stained pillow. I told the movers what the shipper had said about the desk and that they could just throw the pillow away. The movers acquiesced but noted I should really call the storage company. I declined and decided to write off the pillow (I told them this). Then they brought in a previously all-​white foam-​roller I used to PT a back injury that was now entirely yellow and had a lot of mold. The movers noted it was disgusting, and it was. It was in perfect condition when I stored it. I took a picture of this one. After bringing in nearly everything the movers said I needed to come out and see my mattress (which was less than a year old when stored). It looks like several people peed on it (huge/​deep yellow stains).
After this I called PHS sameday — the mattress was new and expensive. Kris answered and said she would look into the cause of this damage and talk to upper management about compensating me — while also noting that my contract with them may have disclaimed ALL of their liability for damaging my property. I asked if that meant they would have been blameless had they gone in and set my property on fire. Kris said no, …but not convincingly.
Since then I’ve started opening boxes and all of my linens, pillows, and towels are ruined. With the mattress, this is at least a $ 4,000 loss. A handful of blouses were also ruined and i haven’t finished unpacking. Yesterday Kris emailed a kind of non-​response follow-​up that failed to address the cause of this extensive damage.
A couple relevant photos to-​date have been uploaded. PHS has already seen these.
I guess just beware if you rent here.

I recommend Pacific Highway Storage, it has friendly staff, it’s clean and organized. I know my items are safe stored here.

The customer service here is really great & I love that I can rely on the staff to help me with whatever I need. The facility is very clean and I love that there are flatbeds to help me move my stuff around. Thanks you guys are the best!

This is a good, clean storage place.
Cameras, gate codes, work with businesses.
They are open 7am-​7pm, but very strict closing time.
They have a bathroom for customers.
They offer a free moving truck for new customers, too.
The prices are reasonable, great location, near trolly, and downtown.
They will also give you $ 20 off your bill if you write a Unilocal review.
Very professional.
Now let’s see if I get a kickback.
(yelp can be gamed, like this, but Pacific Highway Storage is actually good)

I love this place.
The staff is incredibly nice and awesome to hangout with.
I’m a brand new business owner. With few resources, I have to save money by using their conference room as office space. They have a great setup inside that allows for private meetings. They also have a nice kitchen in the space that allows people to cook food or enjoy beverages and entertain guests.
The staff has been incredibly supportive in helping my business by telling their friends and offering support on Social Media. I’ve never met a storage place that does that.
The storage spaces are immaculately clean and the prices are good.
Why would I go anywhere else?
Thanks for the support,
Isaac

Great staff, clean, reasonable prices. I’ve been here since they opened, so I can highly recommend them. MW/​CW

I love this place
It is in a great location, easy to get to, and super affordable.
The staff is friendly, and the place is spotless.

Clean and secure storage units!
No hassle, easy access. Very safe.
Included a moving truck with driver (FREE OF CHARGE) came to my house & back to the storage unit. Recommend to anyone. Good pricing.
Yes they offer a discount for a good Unilocal review but who doesn’t love a discount ??
(If anything that’s a plus)
Downfalls, storage units only accessible 7am-​7pm.
But keeps it safe. And non sketchy feeling.

I was the first to review this place and can’t believe I am still here!!!
One of the reasons I am here is because the people have changed but the
friendly service is still there.
They always seem to be in a good and welcoming mood!
The Air-​Conditioned buildings are a blessing, since we seem to have so many of these heat waves now??? I hate getting things out and bringing them back in the heat, so once inside the building, the air-​conditioning takes the stress down and it becomes a better experience.
Ease of coming and going is great. Plus the security of the gate and of course the great location are some of the reasons why this place is Awesome!
Thanks for being a step above the others, I have no reason to leave, unless I move away or take the time to actualy go thru my stuff!!! yeah right!
One other thing, this place is very very clean. They take good care of the property and the units still look as good as when I arrived.

The facility is possibly the best storage facility in San Diego. Very competitive pricing especially with the military discount. The staff is very friendly and willing to help you anyway you can. I would recommend this place to anyone who needs affordable and reliable storage.

Pacific Highway Storage pretty much saved my life. Or at least my sanity for that matter. Let’s just say, their excellent customer service and nice facilities really take them above and beyond your average storage facility!
So I was having a really rough couple of weeks. I was in between housing (nice way to say homeless and couch surfing haha) and I finally decided I had to suck it up, and put my stuff in storage. I couldn’t keep lugging it from place to place while I house hunted. I was seriously upset and felt so defeated from my situation… not fun.
I found this place using a combination of Google and Unilocal.This is important, because I want you to know that I did price hunt. Pacific Highway Storage had either very comparable prices or the best available, and when cross-​referenced with their high Unilocal reviews, it was a no-​brainer!
Pam was working that day, and she was so so so so so nice and empathetic. I cannot stress that enough. I was having like the worst two weeks of my life, and she was this amazing ray of sunshine, coming from the most unexpected place. She helped me choose a size using their in-​office storage space demo units, and was able to get me the last small storage unit they had available. She walked me to my new storage unit, showed me how to open it, and showed me how to enter and exit the facility. This is important for storage-​newbies like myself. Yes, I needed somebody to hold my hand a bit.
Some other cool bonuses: they have a free moving truck for local moves! They only have 2 times a day they are available, so you need to schedule it in advance.
The actual storage area is really nice, at a normal temperature, well lit, clean, in good condition, and secure. You need a code to enter the facility, and a code to use the elevators. They have carts for your usage as well.
They do have hours where they are closed at night, and I believe they charge for you to access your items after hours. No biggie for me, but just so you know.
When parking within the facility, well… I wasn’t quite sure where to park. I didn’t want to block the lower level units, and there was a no parking sign in front of the elevators. I think most people just park in front of the units, but I could be wrong. Another customer got a little weird with me about the parking, but it was my fault and she was parked in front of the no parking sign. So in conclusion, I still don’t know where to park haha, but that was the only thing that happened, and it was with a customer, not a staff member. As a matter of fact, when I call them to pay my bill, I think I will ask where the best place to park is :)
And there ya have it! An awesome storage facility in San Diego that really helped a girl in need. Yes you get a little reward for writing a review, but I would have given them 5 stars anyway. It was just more of an incentive to actually write the review (ya know how we can get lazy haha). Thank you Pacific Highway Storage!

Way cheaper than Public Storage, and they offer a truck and driver if you are moving within the area. I’m paying $ 75 for the same size storage I had at Public Storage for $ 115. Yeah. it wasn’t a hard decision to make. Also, the storage halls are well lit, and air conditioned unlike PS. They do referrals, and give military and student discounts. Great place, and friendly staff!

This place offers a discount if u give a 5 star Unilocal review. That’s why there are so many good ones.
The elevators stay open for 1 second which makes it impossible to load it up with 1 – 2 ppl.
If u get a unit that’s far away from the elevator you will spend hours walking down hallways.
It’s clean though, and in a good location.
The place is ok, but it’s definitely shady their bribing ppl for Unilocal reviews.

Pacific Highway Storage (PHS) has accommodated my needs and it still does! The location is definitely a win-​win for me because the convenience of it –that its close to my work where I can easily pick up/​store in items when heading to and fro work when ever I need to.
I have experienced w/​other storage places and this storage facility definitely tops it. Unlike other places, this place has a super fancy office where you get a visual picture of what size storage that will accommodate your items/​possessions that way you can narrow down what will fit in the room you choose. Unlike other storage places, PHS definitely provides their clienteles w/​a hassle/​stress free environment (i.e. free truck transportation (w/​in 10 mile radius) w/​a driver that may help you move your items, also, if you decide to get the second floor unit (or a storage unit that may require some walking from your car) they provide you w/​a large push cart to stack handful of items on it.
And the reviewers are true to their word when they say that the staff are helpful and nice because they really are! I have met w/​Debbie & Kris (who attentively did my paperwork w/​no hassle) and Ken, who is fairly new, will bend backward to do whatever it takes to help you (and I am sure the rest of the staff will, too).
All in all, so far, I am pleased with the outcome of what this place provides. Even my boyfriend, who came with me to unload my boxes, was amazed how clean/​secured this place was and had recommend it to many of his relatives! So, definitely if you want hassle-​free, clean, affordable, nice/​helpful employees GO HERE!

This is a great storage place! This place is nice in all the way storage places are usually not:
They’re supposed to be dirty and kind of sketchy — this place is like a spaceship inside, all stainless steel and white enamel…
The staff is supposed to be rude and/​or scary — Here they’re very friendly and professional.
The halls are supposed to be dark, not, and stinky — Here it’s cool, bright and clean inside. The units are clean and not worn at all. No plywood walls and narrow winding corridors, all roomy with metal and concrete. Even the non-​air conditioned areas are comfortable in the summer. Always pretty good tunes playing to make it more pleasant to work in your unit.
They even have wine tastings, an occasional ‘garage sale day” between tenants, and other events — not like a typical bare bones place.
I’ve rented various units there since 2011 and I’m really glad I found this place. The quality is great and the prices are on par with other storage (especially right on the coast), and it’s in a really convenient location near the junction of I-​8, I-​5, and PCH.

When it came time to find a location to store my prized possessions (and other junk), I searched high and low for the best location in SD. I went to at least 10 different locations, and called around to several others. Well search no further folks, this is it!
— The staff is extremely friendly and helpful!
— The units are clean, well lit, there’s a wide variety of shapes and sizes
— Air conditioned units available
— There is a full security system with cameras
— Units lock with a cylinder lock, not a pad lock
— Sound system with tunes to jam out to while you work in your unit
— Free truck for your initial move in
— Convenient location off the 5 and PCH, easy access from the 8 as well off of Rosecrans