Extra Space Storage

Was back in SD for a few months and in and out of the facility trying to downsize my stuff. Can’t believe all the negative reviews I see here.
Yes, the drive throughs on the ground floor are low, but they’re wide enough for 2 vehicles to park side by side. I’ve moved from unit to unit on the 2^nd and 3^rd floors and never had a problem moving furniture — okay, trying to get a 6 – 7′ bookcase laying down on the cart thru the turns was a bit of a hassle. More because I couldn’t steer the cart smoothly enough to get it in position. Worse than parallel parking. Never had to move a large sofa, but I’ve had problems getting mine in and out my apartment doors.
While I was there the gates weren’t working for a day or two. One of the elevators may have been out of order, not sure about that. Anytime there’s been something down, they’ve gotten on top of it asap.
The staff has always been great and even tho you can’t always get hold of them, leave a message. They’re very good about calling back. I’ve used other storage companies In other cities and you can’t always reach the staff… it happens.

I’ve utilized several storage facilities in the past for my business, and this place has been the worst. Moved in four months ago with the ½ off first month special, and just received a notice in the mail that they’re raising the rent already! Really?!! I rented from other facilities for over a year that never raised the rent at all. That plus a terrible layout and an underpass that’s just low enough to so a car with a trailer won’t clear it. Needless to say, I’m moving out before that lovely rent increase kicks in. Nice bait & switch, Extra Space!

The elevators for this facility are large, however the design of the building is terrible. Trying to get a couch through the hallways is impossible. There’s no room. It’s ridiculous.
I feel like the facility is secure, it’s gated and has plenty of cameras every where. Everything is pretty clean as well.
Auto pay online is convenient but they have raised my monthly rate three times in less than a year. I feel like it’s wrong to tell you your rate is one number, and then gradually raise it every couple of months.
I definitely won’t be doing extra space storage in the future.

What has happened to this place??? I stored there for about 8 months last year and never had a problem. I especially liked the customer service I received from one individual there who I do not see anymore.
Now my bf just moved here from NY and we needed storage space again. It has been a nightmare! They are remodeling the offices but that shouldn’t make a difference in what goes on there.
One of the three elevators is not working, who knows when that will be fixed. Seems that kind of thing should get fixed immediately. That has been a source of even more walking for my 63 yr old bf and he’s in pretty damn good shape!
Carts are scarce. Then we tried to leave the place and no matter how many times we did our code correctly, the gate would not open for us. I had to keep honking my horn so someone would come out of the office and help us, but that wasn’t easy. As we were waiting, another customer came of the office and said the people in there were assholes and he wasn’t able to get the gate to open either. SO frustrating.
And as others have said, they raised the rate on me when I was there before after only a few months. If they do it this time, I will REFUSE to pay and threaten legal action.
We now wish we had gone somewhere else, and we certainly won’t be recommending it to anyone.

Place is dirty, confusing layout, terrible parking situation, homeless people live inside the units, urine in the hallways from the homeless, you can’t use their carts unless you give them your id which means if they are closed, you can’t use one. If you love sharing space with drug addicts, then go for it. The only reason I gave it two stars is because my stuff hasn’t been stolen so that’s a plus.
Overpriced. Rates get raised.
Definitely look elsewhere

Wow where do I start with these people. The day I moved in unloading my truck I noticed the maintenance person rummaging through the trash binds for about three hours so I approached him, he freaked out being busted not doing his work and ran to the office. As I was leaving the Manager told me I up-​set him and never to do that again. After a year I noticed that most times leaving the grounds I would see his vehicle full of goods and boxes full of misc. things. He takes so much stuff that I thought he must have a resale business on the side working on company time to make a living.
I live on a large boat so I store things to keep them dry and safe, well as I find out that most everyone around my unit have had their units broken into. That doesn’t sound good especially when my rent has escalated from the first month to departure on the premise of availability, a well orchestrated scam.
Then the Management: Oh boy, Had a problem with the gate code and a Manager by the name of «Mike» wouldn’t give his last name — no really he said he’s the only «Mike» in the business. What professionalism. He would joke with others in the office then turn to me a be as rude to me as possible without cursing. Others in the office are equally as clueless. Steve signed me up and has been nothing but kind and laughs when I voice my complaints, he knows what caliber of people he’s working with.
All in all it’s been a terrible experience other than working with Steve. As for me I am a retire local Professor of 31 years now programmer with a small business, and it takes quite a bit to rattle me. My advise DO NOT do business with these people. The insurance they make you purchase won’t cover to replace your old stained underwear. Find a reputable business like Price Storage that is cheaper and trustworthy.
Oh, they don’t care about old customers and must be paid bonus to sign and follow-​up on New Victims. Good Luck…

Facility is clean. Employees are helpful and friendly. They were very thorough and followed up several times to check my progress and satisfaction with moving into my storage unit. Office posts that carts will be available until 6:00pm, but the office collects them at 5:30. The facility and its policies seem secure enough, but I’ve encountered «shady» people on the property each time I’ve gone after office hours.

I am paying 4x the rate that a new customer would pay for the same unit. There have been regular increases in my rate every year. This is probably the modus operandi for storage places, as they know any one who stores their belongings has few options. Being a long term customer only hurts you here. There are many empty units, so it is NOT a supply and demand situation. My fault for not dealing with it sooner. I see from other reviews that this is the way they keep their profits up.

I’m not an actual customer but I was cleaning out a storage unit for someone. For my one day being there, my experience overall as ehh… The place is ok. I do like the fact that the place doesn’t have normal gate hours and the guy at the front desk was courteous but I was given a bad impression with a bad encounter with one of the employees.
I had movers to help me empty out the storage unit. They were determined to finish as soon as possible. And I will take some blame for not leaving ample amount of space in the hallways and blocking the elevators but I wished it was addressed in a professional manner. I had two movers there and both of them were told VERY harshly that they needed to move. I missed the first encounter with my mover and the employee of Extra Space Storage but the second time with I was there with the second mover and the employee and I could hear it in his tone of voice tell them to move (he was speaking Spanish). The employee confronted the mover with a hostile demeanor. When I informed the front desk, he said his employee said the same thing. I understand the front desk was going to take his employee’s side but I was actually there for one of the encounters and could hear by his tone of voice. Even if we were in the wrong, the situation should’ve been handled better.
Another problem was the elevator. The elevator was huge but you’re not supposed to hold the button to allow people to move things in. Really!!! Other storage units even have a lever to pull out to hold the door open. They also don’t have a lot of dollys and carts.

I tried calling this place to get a quote on a storage space. After sitting on the automated phone menu for ten minutes, I was finally placed on hold. And then I hung up. What the hell kind of storage space needs all of that? Just have someone to answer the damn phone. No business for you. And no stars either (except one because Unilocal is making me).

Stephanie the lady at the front desk is GREAT. My one star review is not about her. I wish the rest of the place was as good as she is. My complaint is about the service elevators which frequently break down or are tricky to get to work and the BAIT AND SWITCH BS they hit you with as a a customer. They charged me $ 50 a month for my unit and then never told me that a scant 4 months later they would be jacking the price up. THAT IS NOT ETHICAL. It might be legal but its bad business and stinks. Plus I talked to a guy who I complained about this too, (again Not Stephanie who is an awesome person) and he said «I’LL EMAIL YOU YOUR STATUS TODAY» and never emailed me. It didn’t surprise me. This place is terrible. I hate them. They lie. They jack your prices up after FOUR MONTHS and don’t follow through. HORRIBLE STORAGE PLACE.

what I liked about them:
+starting rate was competitive compared to other storage places
+they’re open longer hours than the other places I checked
what I didn’t like:
–in a year my rent increased by about 50% (which was justified by a vague supply and demand argument; I closed my account and donated my stuff to Goodwill which, in retrospect, I should have done much earlier)

Don’t rent from here unless it’s only for 5 months. They didn’t mention to me that the rate I got online is not guarenteed for the time I am using it. There was no attempt to apologize or satisfy me as a customer. I believe it’s pointless to have Internet prices for those who need storage for a longer period. Mind you, I wasn’t told this when I signed up initially. It’s sad how the world operates nowadays. It’s only about money and not customer service. Shame on you…

Do not leave your stuff with these people! I am the third person that I know has had things stolen out of their unit, god only knows how many there have been. We are in the military and left on a long deployment to come back and find many of the most valuable things in our lockers missing. We all think that it must have been someone that worked there seeing as how the locks were intact and appeared to be untouched and the employees knew that we were leaving for an extended amount of time. They don’t insure your property so they don’t care if it gets stolen. I feel violated and taken advantage of. Some of the things that were taken were irreplaceable. 0 stars!!! I hope that whoever is doing this gets caught, goes to jail and gets out to find he or she has been robbed!!!

WORST SERVICE EVER!!! I WILL NEVER GO BACK AND WILL NOT RECOMMEND!!!
My husband and i got a storage unit to move in our belonging while he deployed (he is in the navy) for about 7 months. Both of our names were in the paperwork and my husband signed a paper stating that if he were to miss a payment our unit WILL NOT be eligible for auction because he is military personnel and is deployed. We read thoroughly before signing. (military does that to you)
Towards the final two months my husband was unable to pay. and i was not aware of that. when i moved back to SD and attempted to start moving some of our belongings to our new apt and my combination wouldn’t open the gate. I called every number listed and no one would answer, not even the manager on site.
I finally went back the following day when someone was there and they said that my unit was getting processed for auction for non payment for two months. i told him that they cannot do that because my husband signed the paperwork and they said it isnt valid because he wasn’t the main account holder. WTF HIS NAME WAS ON THERE!!!
the manager was extremely rude and unprofessional and told me that if i paid the total amount that same day they will allow me in,
I had just moved back to SD from Vegas and it was in the beginning of the month. if you are military you know that the first payday pretty much all goes to rent. adn the rest was used for the moving truck. and rent deposits so i was short on cash and only had $ 50 for food to last 2 weeks. I said i would be able to pay the full amount until the 15 .They said too bad.
After complaining a few hours the manager finally agreed that if i pay $ 50 i can take out my stuff but it had to be done by 4pm (it was 2pm by then) with my husband still deployed had i had to rush and empty out my belongings and loan some money for food.

Of all of the facilities I have rented from, Extra Space Storage has always had the most competitive prices for the spaces offered and the hours of access. My only complaint about this facility is the inconvenience of having to reserve a cart for after office hour use.

Very helpful front office, great choice of storage spaces, very efficient, clean, secure and can definitely recommend them to anyone else looking for inexpensive safe storage!

As my wife and I were moving, we needed a storage unit. This Extra Space Storage facility seemed to be in a convenient location, so we checked it out. The employees Mike and Jerry couldn’t have been more helpful. It was our first time renting a storage unit, and Mike immediately made us feel at home.
We got plenty of space for the money. The rooms were full height, clean, etc. They were updating the hallway lighting during our rental period, so things were plenty bright. That provided plenty of light for inside the unit (which doesn’t have an internal light). The security system for getting in and out seemed to work fine and was easy to use.
Good storage! Good value! Friendly staff!
We’re more than happy to recommend this storage facility.

I have used many storage places in my life so far. Extra Space Storage has great Customer service! Even helped me with my lock when any other place would have just charged me 20 bucks to get a new one. Great 1^st month rates! No secret charges etc. The price they gave me over the phone was really the price I paid in person.

Miserable. They HUNG UP on me!
The unit itself is alright. Nothing special, but it holds my stuff so that’s all I need. It is a long way from the elevators, though. Top floor is HOT in the summer. It would normally get them a 3 stars, and a 4^th for being open till 10.
But, customer service is LOUSY. They only let brand new customers use the truck. Apparently customers who have been with them for any length of time aren’t important. Now, that’s disappointing, but here’s the kicker: I called Extra Space’s 800 number to ask a customer service rep if they had any sort of policy on truck usage and mentioned the Sherman St. location’s policy. He replied that was a way to bring new customers in. When I said, «Yes, but it seems like that’s a poor policy for taking care of existing customers who have been renting with you» he replied «I’m sorry you feel that way, have a good day, goodbye.»
Click.
He hung up on me, didn’t ask if I had any other questions/​comments/​concerns or anything. He also never offered a name. Keep in mind, I’d been on the phone with him for all of 45 seconds, so it’s not like I was rambling on or being irate or anything. He was just plain rude.
Where has customer service gone?
I understand they need tools to bring new customers in, but not taking care of your existing customers is a terrible mistake. Hanging up on them is several magnitudes worse. I’m moving to NorCal in a few months, and this has guaranteed me I will NOT be choosing Extra Space when I move there.
(I should mention, I was going to sell some of the stuff, but keep my unit till I moved and load the remaining items onto the moving truck on the final day before I left. I’m now renting a truck from Penske and terminating my lease today. I’ll put the stuff in my garage. I don’t like bad customer service.)