Pacific Sales Kitchen, Bath & Electronics

The WORST AFTER SALE experience EVER … Sure, TAKE MY MONEY, then leave me stranded. Bought a refrigerator and stove. 1^st delivery attempt was a last Saturday — they called Friday night (after 5pm to say item was back ordered) — yet all along telling us no problem. Now — 2^nd delivery === BOTH ITEMS DAMAGED. Out refrigerator was donated already — now sitting on $$$ of food that needs refrigeration and MY MEDICATION THAT NEEDS REFRIGERATION (I’m panicking) It’s 4pm on Saturday (wasted day) and getting the run around … Stating they can’t deliver until Tuesday — AND OF COURSE MY MONEY — cleared my bank. This has been one of the worst experiences ever.

I WILL NEVER do business with these guys again. I am going through a remodeling project. I decided to go to pacific sales because they are located in my area and carry the brand of appliances that I was looking for. I ended up spending $ 20+K at their mission Vally location. When I placed my order, I had free shipping promised on my contract. Due to stairs in my house pacific sales had to bring in an outside mover to do the delivery. It was also agreed in an EMAIl from the sales associate that at a the time of delivery, I was to pay and They will reimburse the cost back to me. The day they showed up with my appliances, they wanted $ 2,000 to bring it up the stairs and when I called the sales associate he only agreed to pay $ 900 of the cost, Leaving me with a $ 1,100 out of pocket expense for shipping plus additional installation fees. I was completely blindsided and shocked and was forced to refuse shipment. They caused a tremendous delay in my remodeling schedule.
This type of business dealing is wrong and unethical!
I cancelled my order with them and found the same appliances at Ferguson for the same exact price pacific sales offered and I got the red carpet treatment and promised delivery in 2 days.

Nice showroom and incredibly helpful salesmen who took hours pricing out different fixtures, tubs, sinks, toilets for me. Although I ended up not purchasing from this site because I found slightly better pricing elsewhere via my contractor, I definitely recommend doing your research here first. There are so many display models which is nice to get a good idea of where your design taste runs. Dan was incredibly helpful in helping me narrow down my decisions and giving advice for fixtures and valves.

We walked into Pacific Sales with a little bit of «Consumer Reports» knowledge under our belts and prayed we find a good sales associate to help us. Our goal was to build our product knowledge and then purchase an entire house of appliances for our new home renovation. Well fate would have it that we would meet «Del», and all was good with the world! Del asked us some basic questions about our lifestyle and budget, then proceeded to show us exactly what we needed and wanted. She never pressured us or seemed disinterested, especially when we made it clear we probably wouldn’t be buying anything for weeks. And we also made it clear we would comparison shop, which she supported 100%. About six weeks after our first visit we finally bought every appliance for our new home from Del and Pacific Sales, with the confidence that we got an excellent price and the best appliances for our needs and budget. Many thanks to Del, Jesus, Dan, Joey, the general manager (sorry, can’t remember his name) and all the other guys at the front counter. You’re all really great!

Bought a dishwasher for my remodeling project and it sat for a couple of months when we finally set it in place the top was dented. I came back to Pacific Sales and told them and they replaced it no questions asked. Love this place!

Pacific Sales at Morena Blvd is very nice.
The man, JESUS, is very knowledgeable and helpful.
He has been kind and helpful every time I have been here.
He knows all products.
The other employees are very nice too.

DO NOT BUY FROM HERE. I wish 0 stars were an option. I am on week four waiting for proper installation of my washer dryer. The store may be fine but the customer service and delivery is appallingly useless. The rep knew we were replacing a single unit with 2 and didn’t tell us what we need ed in place for the install. The order guy didn’t write down we had a circular staircase, which requires 4 men, not that more than 2 can actually move the unit.
The techs disappear, show up early forcing you to take time off work, the customer service reps LIE. They promise certain times which apparently is against policy, they put notes in the system that mean nothing.
This entire processes has me so angry I would send the damn thing back for a refund if they hadn’t taken my old unit.
If I could sue for the time, frustration and 4 weeks inability to do laundry I would but seriously what is the point. The customer service isn’t interested in making any of this right and they don’t care in the least of providing a solution.

Please offer a ZERO star. (Morena Blvd) This company is the absolute worst ever. Not sure how they are still in business. All of the negative comments can’t be wrong. I don’t want to even start with telling you my horror story. Do not shop this location. There are no sales people working the floor, but plenty of guys up front to check you out. I was down there over six times to resolve my issue. The guy at the counter stopped helping me, to check out some girl on his co-​workers phone. The worst thing had to have been when the manager was resolving a guest compliant from a little old lady. He was very polite when dealing with her. Before she cleared the front door on the way out, he was making fun of her to his guys at the registers. Unacceptable behavior for anyone in the service industry. My advice is fair prices if you are paying and taking the product with you that very day. Forget delivery, help from a sales person, or any other kind of guest service. Spend the extra dollars. And avoid this place at all costs. The worst

This 1 star rating IS For this location (Morena Blvd. location gets ZERO stars)
Been here once before and was blown off like many others have stated.
Several years later (2weeks ago) tried again as I was in the market to re-​appliance my entire kitchen.
Pacific sales is not the problem.
It is ALL the assholes they have working here (at the Morena blvd. location)
I just got the hell out of that stuck up premadonna hell box and went directly to Best Buy in Chula Vista.
Pacific sales is now located inside Best Buy.
I was immediately greeted by a really decent, educated, not pushy individual named Antonio Moreno.
He explained to me the features and benefits of several brands that I had considered in my on-​line searches.
Jenn-​Air, Viking and Thermidor.
He spent nearly 2 hours with me and gave me additional spec sheets to take home and pricing on all of the units I was considering.
I told him I was going to make a purchase within a few days to a week.
I gladly gave him my phone number and asked that he contact me in a few days after I speak with my girlfriend.
Two days later Antonio sent us a very professional follow up text message and invited us to make an appointment with him when we were ready to move forward and in the interim he made himself available for any additional questions we might have.
I called him on his cell phone and left him a message that we were ready to purchase and that we only wanted to deal with him.
Within 15 minutes Antonio returned my call (it was his day off) and we made an appointment with him for the filling Wednesday at Noon.
We ultimately purchased ALL Thermidor appliances (except the refer) spent over $ 16,000 with him.
Also purchased a washer dryer that same day with him for my G-​friends house.
Lesson:
Go to Best Buy in Chula Vista, ask for Antonio Moreno, Pacific Sales.
You will not be disappointed.
Best sales, customer service, follow-​up and delivery experience I have had in many, many years.
Perhaps the upper management at the Morena blvd. Location will read this post and get rid of the Assholes they have working at that location.

It took me several trips to Pacific Sales to look at all new kitchen appliances before I was able to decide what I wanted. They have a good very good selection of quality products, including the higher quality ones that I was interested in. There were times I was left alone to roam the store in peace, but unless everyone was busy I was always able to get someone to help me. I talked with the salesman Jabari, and he was very knowledgeable about the products. Each time I was there he patiently answered my questions, sometimes multiple times, and didn’t try to pressure me every time I changed my mind about the product I wanted. I feel like he gave me honest feedback on product pros and cons to allow me to make the right decision. When I finally made my decision about what I wanted I was lucky everything was in stock and could be delivered within a week.
On the delivery day I ran into problems. They crew called ahead and showed up on time. But when they arrived they informed me they could not carry the range or fridge upstairs with just 2 of them. I had informed them at the time of purchase that everything would have to go up 1 flight of stairs, but I had measured width and there wasn’t going to be any problems. I had already unpacked the fridge and everything was in coolers, so that was going to be a big pain having to put everything back and schedule a new delivery almost a week later. But the manager at the store called some 3^rd party movers that were able to come out the next day. I had to pay them $ 500 by check, but I was reimbursed on my credit card a couple days later. So it ended up only being a 1 day delay in delivery, which could have been avoided if the delivery had been properly scheduled.
I was very happy with the service, 5 stars. Delivery was on time, and I got the 30min courtesy call, 5 stars. I’m disappointed the delivery was not properly scheduled when I went out of my way to inform them about stairs, 3 stars. But I’m impressed how quickly the store manager managed to fix the problem at no cost to me, 5 stars. So overall 4.5 stars, but I’ll round up to 5 since mistakes are bound to happen sometimes and I’m willing to overlook that if the problem is properly addressed.

Our 10 year old over-​the-​range microwave finally died on us. After checking GE’s website and checking around the larger home improvement stores (Lowes, Home Depot, Sears) only to find that it would take 1 – 2 weeks to receive a new microwave, I gave Pacific Sales a call. I was excited to find out that they could get the microwave for me next day and it was less expensive than any of the larger home improvement stores. Then after installing the microwave, we noticed some dents (I’m pretty sure on the manufacturer’s end). They easily swapped our microwave out for a new one. Everyone my husband and I dealt with were very nice and accommodating.

We walked in to look at a new stove. This is a high-​end store, so most of what they have there is very expensive. I was expecting to pay around $ 5-​$ 6000 for the quality I’m looking for. No one approached us to offer assistance. No one asked if we had any questions. At first I thought it might be that they let you roam first before attacking you. One whole lap of the appliance section and no one had yet approached us. There are two couples being assisted and no other employees in sight. In comes another couple, and they are greeted and assisted immediately. Curious. Another 15 minutes later, we are comparing units and a 4^th customer comes in. She is immediately assisted. What am I, chopped liver? I see what’s happening, I need to ask for help. Now there’s no one to ask. We start reviewing the units online on our phones now, and still no help. By now, 35 minutes in a store where you will spend a minimum of $ 5000 on a stove and no one wants my money? I get that you are all busy, but to not approach me for a half an hour? Then it hit me. I’m not in the same demographic as everyone else. The other customers all look like they are retirement age. I look like I just finished grad school. I get it, how could someone who looks like me possibly know what I’m doing here? But that’s ok, someone else can take my five grand. I don’t care who gets my money, but I do care who doesn’t get it. I’m assuming you are commissioned based Pacific Sales, and I will take my business to someone who WANTS to earn the commission. Never to return here again.

Ever since I moved to San Diego 20 years ago, contractors and those «in the know» have been telling me how great Pacific Sales is and how awesome their wares are.
So we went into the store today to look for washer/​dryers with specific requirements:
Grey or black finish, NOT white (it yellows quickly, and shows dirt easily)
Top load washer (configuration of garage does not allow for easy use of front load)
They had three models on the floor and the salesman was less than helpful in discussing ANYTHING with us (all we heard was «not available, open box you have to have a contractor deliver, we can’t get that…»)…and the price was about 20% higher than Best Buy, which is where we wound up purchasing… the Samsung SW52J8700AP washing machine, and DV52J8700G dryer.
I will never go back to Pacific Sales… they are inconveniently located and the salesperson we spoke to was less than useless…
FWIW, I went on prior recommendations and did not even look at Unilocal,but now that I have and have looked at Allen N., of Pacific Sales responses to many customers in the reviews here, I have to call absolute B. S…these are not legitimate or particularly human responses, they are corporate dweeb politcospeak, and now I have even less reason to shop there… because if I did have a problem, I would want it dealt with, and ASAP… not «hope we can do something for you in the future».
This is NOT customer service, this is Custom DISService!
You can pretty much guarantee that a business that has 47 reviews and 2.5 stars… sucks!

Stopped by to get some prices on appliances, loved how the sales rep was very honest and not pushy at all to make a sale. He took his time answering all our questions, will go back to him once we are ready to purchase

My husband and I needed to purchase a whole kitchen’s worth of appliances. I had researched prices online ahead of time and found the items significantly cheaper at various other retailers. When I asked the sales person at the counter if they would price match, he said no.
I left and called the manager who asked me to come back to the store and see him. I printed out their price match guarantee policy directly from their website and brought it in. He hemmed add hawed for 20 minutes and finally agreed to match the lower prices.
The only redeeming quality was our very knowledgeable and helpful sales person who completed the deal for us.

I’ve enjoyed excellent service both times I’ve shopped at Pacific Sales. We looked at ranges, sinks, tubs and faucets on 2 visits. It wasn’t difficult to locate a staff member to help us. They gave us detailed info, and were knowledgeable. The staff is helpful without being pushy.
We bought a sink that’s perfect for our bathroom remodel, and it was a floor model, so we got it for a good price.
I’ll definitely return to Pacific for other things as we work on the remodel of our home. For me, Pacific has a homey feel that’s comfortable. It’s not as giant as Lowe’s and Home Depot, and my feet are thankful for that!

I’ve purchased several major appliances from Pacific sales over the past 8 to 10 years and have never had any problems. They delivered and installed them and hauled away the old appliances and everything was fine. I even didn’t like one stackable washer dryer that I purchased and Pacific sales took it back and allowed me to get a different model. Don’t understand why there are several negative reviews about this place, I find their customer service policies to be very generous.

You Can’t Go Wrong With Del
We had not bought a new range in 17 years. We found Del and she was outstanding: knowledgeable, listened to our priorities, patient, informative, and not pushy. We are now delighted with our new Samsung hybrid range, as well as her recommendation for installation (Al, of Appliance Pros in Solana Beach). If you’re looking for someone you can trust, start with Del!

We went here looking for a new range today. The service was friendly and didn’t hang all over us like commissioned sales people often do. That was great, except that I had to hunt somebody down when I had questions. The prices seemed very good and the showroom was bright and full of customers.
I wasn’t really here to buy, just to get an idea of what this was going to set me back and to have a «hand’s-on» look at the various brands.
I especially liked the fact that the ranges were right next to the big screen, 4K TVs so I could sit in the plush theatre seats, all set up, while the wife measured and inspected.
So would I buy here? Yeah, probably. I know that the reviews are mixed but everybody I met and the quality of the products didn’t give me any reason to pause!

We contacted Pacific Sales for our kitchen remodel and our salesperson was Del. Del was fantastic. She has encyclopedic knowledge about all appliances, all brands, models etc. She is very personable, prompt, and extremely professional. She is definitely one of the very best sales people with whom we have done business.
However, we decided to go with another supplier for a couple of reasons. 1. The other store is authorized to handle post sales and warranty service which we really appreciate. This is an area which Pacific Sales has a really bad online reputation. 2. Our remodeler firm has a great working relationship with the other supplier which we think would make the whole transaction/​delivery/​installation seamless and smooth.
We feel quite bad to take our business away from Del because she is a great salesperson and we really liked her. It is unfortunate that she works with a company that has a really bad reputation for following through after sales. But we still wanted to write because we want to give Del great feedback.