Performance Bicycle

You know every time I go to this shop its kind of confusing. The guys on the floor make you feel small for asking questions when they do not even seem to really know what they are talking about. It feels like they are talking down to you. Adam was the guy today. Also for example I asked a sales associate if some cycling pants that were in the clearance rack were discounted from the 79.99 and he said no. I went to the counter and they were 59.99 also they were having a 20% off with coupon. When they ask you if you are on the email list they don’t even apply the discount they emailed you. So I called them and they would not reapply it unless I came back in. So I did because I saved 18.00 and that is better than a poke in the eye. It just seems like they could be more customer service oriented. You just have to work to spend your money there? Their prices are just ok… if you don’t need it right away you can probably do better on the internet without the headache. I think I am going to start using Bernie’s Bike Shop in OB more.

These guys are awesome! Super friendly and patient. They seem to genuinely care about the customers.

Brandon Felix helped me at Performance Bicycle on Midway in San Diego. He picked out a bike rack for me and showed me how to install it on my car. Since I didn’t have my bike with me, he got one from the shop and showed me how to put it into the rack. He was so patient and helpful that I just had to write this review. He’s great!

This store Is amazing, all the staff is informative and patient. Adam has spent hours with my wife and I helping us choose bikes and gear in our price range. Seriously ask for this guy to help you out, you won’t regret it!

I like how nicely this location is laid out because the bicycles are in the back and all the common purchase items (tubes, electrolytes, clothes) are towards the front. There’s also a large pathway to the repair shop in the back. I mostly do my own maintenance, but I took my fixie in one day when I bent my front crank. Even though they didn’t have my crank size in stock they were really nice in telling me my options for cranks to order.
They could improve on the way employees are trained to take commuter checks. These are checks which companies give to employees as a benefit for riding a bicycle to work. I’ve been paying with these checks for over a year and it seems like each time I go, the guy at the register either doesn’t have a clue and has to ask the manager or takes a long time to figure it out. Then one time there was a problem putting in the check into the system so I wasn’t able to get a receipt.

Adam spar is a BEAST when it comes to customer service.

This is a story of a customer service experience completely turned around by a great staff. My wife bought an Elliptical-​Go bike with the understanding that she could upgrade the handlebar stem to the fold-​down version. Since we live several hours away, it took a few months to attempt the upgrade. Originally, the manufacturer was not cooperative and refused to sell the appropriate parts to Performance. It appeared the original promise was not going to be honored. Apart from the money, there was a lot of frustration involved. Thanks to Joe and his amazing service staff, they didn’t take no for an answer. We are now dedicated customers at Performance Midway San Diego. Thank you!

The stem on my mountain bike was off center… So I couldn’t pump air in it!
Gibby fixed it in like 7 minutes flat! For no charge! He just landed a bike customer for life with that customer service!!!
Thanks so much!
Hop

Large selection of items to buy and generally good repair service. If you buy a bike there, you get lifetime basic service. Watch sales as sometimes you can save money on purchases.

Short haired blonde kid was very helpful and friendly when I came in to try to figure out what was wrong with my beach cruiser steering. Because of this guy I will be back when I am looking for parts, accessories, or a new bike! Thanks for your help performance bicycle!

Yikes! 42 bucks to fix a flat? I need to learn how to do this STAT! But they were super nice:)

When my husband somehow destroyed his bike, Gibby went above and beyond to help us put it back together. Thank you!

I’m new to indoor spin and after a few weeks, my feet began to hurt and long store short, the doctor told me it’s time to get spin shoes.
Enter: Performance Bicycle
Got here and Marcus immediately helped me get a great shoe, he helped me save money and was a terrific salesman as well. From the general feel of the store, you’re likely to get exactly what you’re looking for, one way or another, at this place. They have other locations too! Great experience and I’m sure as I evolve in this world of cycling, I’ll be back here more often.

Guys at Performance Bikes are awesome. Dawkin and Gil helped me with my first bike. Dawkin helped me select right bike for me and Gil was very patient in explaining all the small things that a newbie should know. A big shout out to you guys!

So! It’s been almost 6 months since I purchased my Scattante Bike here at Performance Bicycle. In the time since, I rode in the «Bike the Coast» Century Ride, (103 miles) the Metric Century, «Tour De Poway» (62.5k) and countless training miles, well over 1,000 miles in total all without incident!!! The bike is a looker and a performer! Especially considering the price! I am so glad I purchased my Scattante and give it, and the crew at Performance Bicycle my highest recommendation!
p. s. Additionally, my husband purchased the Kestrel Tri Bike, he’s put mass miles on it and the bike has performed above his expectation!

Once again my expectations were exceeded when I went to Performance yesterday to get my free tune up for my new bicycle. Robert Cook helped me yesterday, this review is actually much overdue because he has helped me many times before, and every time he helps me I am met with knowledge, professionalism, and most importantly, a genuine interest and kindness towards my needs. He always has great advice for me and his attitude is always honest and sincere. I hate a bullshitter, and I hate interacting with employees who are ass holes (weird right?), he is always extremely helpful and his help is given in a timely manner. Thanks again for the great service, just another hammer on the nail that keeps me going back to Performance.

Soo I’m one of those idiots who didn’t lock their bike correctly and got my front tire stolen in my slightly sketchy college-​adjacent apartment. We went into Performance Bicycle to buy a replacement and were helped right away by Adam S, who grabbed us all the fun stuff we needed and put it all together for us in less than fifteen minutes. He was very friendly and did his best to help us spend as little as possible.
Honestly it was just that easy. I had been dreading going in because I thought it would be days to order parts, expensive, frustrating, etc., but it was a piece of cake.
Bike repairs. Quick and dirty. Fantastic.

Naima was amazing! Very patient with my Wife. She explained types of riding and asked the questions to get her to pick the right type of bike! Led us into buying 2 bikes today!!!
So we walked in blind to tyoes of bikes and simply wanted to look. This weekend sale was NO SALES TAX. Big quality stick on hand at discounted prices. Walked out with a «COKE» beach cruzer and a bike for my daughtet. 100% friendly knowledgeable staff, no pushy sales, and we/​I felt very welcomed. The hellos are sincere and the sales are everywhere!
Lool for my next post soon… plan on buying 1 more! :^)
Thanks Naima!!!

This store won’t let you return your clothes despite of it’s one year return policy.
I was there last Sunday trying to return a jersey, a pair of shorts and a vest, which I’ve only had for 2 months. I told the guy (I think his name is Rob) the reason why I wanted to return them was because I just never really wore them that much. I have other jerseys at home so these were my backups but I figured I didn’t really need them. But he was giving me BS excuses like «Oh so you worn them? The tags were removed, etc, etc». So are you saying that I shall always keep the tags on for a year just in case that I might want to return them? I asked him about the one year return policy but he kept saying that «unless it’s defected we can’t take it back». I told him that I would go to another store where I could actually get some help. He didn’t say a word and just watched me walk out of the store.
I then went to the store on Kearny Mesa and returned all the stuff with no questions asked. On their computer screen I even saw an option under Reasons for Return simply listed as «Changed Mind».
It’s a shame that this store has such bad customer service because our office just moved to Point Loma and I thought this could be a convenient location for me. But I guess I’m never coming back. I would recommend the one on Kearny Mesa. They’re pretty awesome.

They just had a complete store overhaul but they should also overhaul their customer service attitude. Theyre great when it comes to selling and repairing expensive road racing bikes but if you need parts or repairs for a beach cruiser, I’d definitely recommend taking it elsewhere. These are NOT beach cruiser people. This shop is all about new expensive high tech multi-​speed road racing bike$ and clothing. Period.
I brought them my single speed coaster brake beach cruiser that needed some bottom bracket work and was immediately turned off by their customer service dept. I got the feeling that me and my cruiser were infringing on their more «serious road bike» issues. Twice when I went there their tech was either out to lunch or on breaks or not even at work yet (he starts at 11AM)… They have a handful of techs… some are more customer service conscious than others… which one you get wont make much difference IMO. I knew I could find a better shop when I had one tech telling me that the other tech was on break then said «I’m about to go on break too so can you come back later?». But you told me to come right over!
To make matters worse, they sold me a bottom bracket set (in a box) that I found out after getting home, didnt fit my bike! I’m restoring an old 50’s beach cruiser and I pay a lot of attention to originality. The bottom bracket they sold me was also black! wtf?.. not very original for a vintage beach cruiser where chrome is king! And this was after the tech reassured me in the store that it would fit my vintage cruiser.
Its all about speed here folks, unfortunately the faster they’re going, the less time they have to pay attention to customers individual needs.