Pilot Freight Services dba Miramar Transportation

Terrible. I ordered something and they called to deliver it but would not deliver it all the way to me because it was a simple delivery. No options to upgrade. Nothing. The guys was like we don’t do that. They were just going to leave a 180 lb machine at my door. I cancelled my order with the company that subcontracted them and am re-​ordering with a company that actually delivers when they charge someone for a delivery fee.

I have placed an order online for a couch and per the store, it was delivered to Pilot Freight on ⁴⁄₈ and would be delivered to me on ⁴⁄₁₃. Well today came and went and HAD I NOT initiated the phone call, I would NEVER have known that the couch is missing. They supposedly cannot find it in their warehouse, but how can you lose a couch, right? The workers Andrew and Kai were polite, but overall service protocols sucked. How do you lose a couch? Anyway, I’ve already filed a formal complaint with Walmart and will just be asking for a full refund. Very unhappy!

I love these guys! I ship items for business frequently and have always found the service to be outstanding. I’m not as well organized as I would like to say I am but I find that no matter who I talk to, they are always willing to work with me to get my items picked up so the ship on time without having to pay extra fees or expedited shipping charges. Communication is excellent — I receive a phone call confirming that I am able to receive a shipment each time and my clients always receive a phone call to arrange delivery.
I have only once had a delivery issue but Pilot had it resolved and contacted me to let me know the situation rather than waiting for me to figure it out. In the end, there was no issue because the package arrived to the client on time.
Fred Eslinger has been a lifesaver on more than one occasion but I feel that all of the reps have been willing to make every effort to provide me with great service. I would absolutely recommend Pilot to anyone without hesitation.