PsyCare

This is for their appointment line. I called to schedule an appointment and was told I needed to disclose my symptoms to them in order for them to schedule me with a doctor because I haven’t been there in a year. Just ridiculous. This person was not a doctor or a nurse, how the hell do they know how to relate symptoms to a doctor? They said it was a new patient «class» which I have never had to do before. I told her the doctor I wanted but that was not good enough. I will never call there or go there again. They have the absolute worst customer service. It’s too bad people who need doctors have such a hard time getting appointments with them. I would give them zero or negative stars if I could. This is a very poorly ran organization, with the worst customer service ever. Do not go here ever!!!

I went to Psycare today for a scheduled appointment I made last month. When I arrived, I was surprised to find out from the receptionist that my appointment is not in the system and would have to reschedule.
I had to cancel work and had to requisition a ride today only to find out that instead of the date I specified, they booked me 2 weeks ago which of course I already missed.
I had to explain to their billing department that I dispute any billing charges they will throw at me for the no show which I never made in the first place.
I never even got a reminder call for that appointment (the wrong date they entered into their system.) I remember giving them instructions to send me automated reminders so I won’t forget. But even that request was ignored.
I like the services offered to me by my doctor, however, Psycare needs to evaluate their customer service, office and administrative procedures.
After being transferred to the billing department I asked if they can review the recorded phone call I made to verify that they made the error and they quickly said they don’t record these calls. That leaves me with no substantial evidence– it was only my word against them.
I am so disappointed. I have been their client for so long. Everytime i have a no show they bill me right away. But what if it is me on the opposite end? Should I charge Psycare for my time and for the «no service?»
I feel that since I did not make the error, in the first place, Psycare should compensate me for the inconvenience they caused me: loss of income; time and effort wasted; and the emotional stress.
For their own patient battling mental and emotional issues, there is no excuse for all this additional aggravation caused by their incompetence.
Today I was hoping the clinic receptionists to be more apologetic. I was wishfully thinking that they can at least appease me for the time being, and yet, they showed lack of empathy and even insinuated that I was the one who made the mistake.
I am thinking of switching to a new provider right now. It saddens me that I have to forego my wonderful doctor because Psycare, the organization, couldn’t measure up to her level of professionalism.
I do not recommend Psycare to anyone seeking proper healthcare and customer satisfaction. You will only be disappointed.

Don’t bother. The office staff is rude and incompetent, the doctors shuffle you around at whim, and my son has been struggling in school and twisting in the wind for months on their advice of «wait and see» and a visit every three months. I called to make one more appointment, and was told that I had to pay my bill before they would schedule. So I asked to be transferred to billing, and the receptionist hung up on me. Don’t waste your time, there are far better doctors giving far better care elsewhere.

I’ve been going here about three or four months seeing doctor Kennedy. I saw her last at the end of October, informing her it would be difficult for me to come in for a while due to working retail (and the holidays) to which she said no problem, she was rushing me that day anyway, the medication she put me on was working, so I guess the details went unheard. I had to cancel my appointment at the beginning of this month due to issues with my staffing at work, the staff was friendly about it and I rescheduled, expecting things to ease up a bit, unfortunately they did not, and I called my pharmacy to get a refill on my non narcotic medication and non narcotic sleep aid for my anxiety. It was a tug of war to see who was at fault, as my pharmacy (they’re awesome usually) kept telling me the request for refill was denied, and Dr kennedy’s office telling me they did not receive any request. I spent every break I had on the day before Xmas eve on the phone trying to get things sorted, and never did. My next appointment with doctor Kennedy was for tomorrow, so I called again to switch it and get my once again, non controlled substance medication refilled (because you’re not supposed to just stop that stuff) and the woman on the phone said «there is nothing we can do, we denied the requests from your pharmacy, you have to see the doctor» and I got angry, they were making me feel like a drug addict, you would think they would be more understanding having dealt with people with mental issues before. She told me my only option was urgent care, I told her that was BS, and I was taking my business elsewhere. Why lie about my pharmacy requests in the first place? Why deny me a drug that is not controlled and for a diagnosed medical condition? Why make me feel like an addict for something that just helps me function daily (once again, these are not fun, happy drugs) finally, my amazing primary care physicians office got it filled, and said denying me this medication is unsafe and ridiculous.
I will be taking my brain business elsewhere, and honestly, Dr. Kennedy was extremely fake and uncaring the last time I saw her. So I don’t mind. Go elsewhere. This place values dollar signs over your mental comfort.

I had a terrible initial experience here. Intake could not make a simple phone call to verify my insurance. Most everyone in intake is rude, especially the office manager.
My doctors in the Carmel Office are amazing, though. They really helping me and the support staff is great! Just get passed intake, and the doctors are not bad!

Tried to get an appointment for a family member suffering from depression. After 4 phone calls and several hours was told verbatim
«We can’t get you an appointment because we don’t have enough doctors»
Absolutely unbelievable. Nice hypocritical oath. These people are the lowest.

I have seen my doctor for about 5 years now. She rules. I feel a little out of place here sometimes. Similar to how I felt when I was in Los Colinas because every time I come in, someone is having a 2007 Britney Spears meltdown and I’m only being treated for ADHD. Perhaps that’s why the reviews are so low?
Psycare always calls me to remind me when my appointments are and they’ve always been super helpful when I call to schedule or change my date of appointment. The office is on the second floor and it’s super easy to find. There is always available parking close to the doors and the café below the office sells really great dolmas.

I am in absolute disgust and, unfortunately, after trying for several months with countless providers, this place is getting the full force of my frustration. After working for months trying to find someone, anyone, that would take my insurance and could get me in within a reasonable time frame [I was even willing to wait a couple months] I finally found this place and they said everything look good. Then, during their phone-​triage questions, I admitted to using medical marijuana in the past for my insomnia when I couldn’t find help. I went through completely legal paths and I’m not ashamed of it, so why would I lie? Turns out, regardless of how badly you need help, once you’ve touched the stuff it’s a giant F you & suck it up. I’ll now have to wait until the end of the year when we’re able to move out of state.

NO STARS IS WHAT THIS PLACE NEEDS. My issue is with the EASTLAKE OFFICE, which does not have a Unilocal review option availble for me to post on. These people are horrible people dealing with the mental issues that we continue to see on commercials about helping people, yet helping people seems to be the least of their concerns. Without fully going into the personal issues of my family and the reason why we were going to try going to them, this is what I have to say: This facility after making me go through hoops to get them to be able to even set an appointment for my family, then refused to see my child because of what my child is going through. This is a completely unethical thing to do since the whole point of going had to do with psychological issues which is exactly what we were going to be going there for. The intake specialists stated after I told them exactly what was going on that they would not see my child. I then asked them to have the psychiatrist that I had originally scheduled to see, Dr. Ivan Baroya to contact me so that he and I could discuss this further. They refused to have him call me. I then for over two months, every single week, faxed and mailed them requests for them to put into writing the reason for refusing to see my child. They eventually wrote a letter to me that even to this day does not have a warranted reason for denying us a visit. The real reason has to do with their hatred and intolerance of our situation which is a gross negligent error on their part and could lead to a lawsuit when I am ready to pursue it further and can open up more publicly about the truth. In time, I will and they will have hell to pay over this situation. I just have to figure out where my voice is and what to do next.

First I was seen at the Eastlake office by Dr. Chavez, he wanted a TON of medical tests run on me before he would treat me. I saw him 3 – 4 times and he never handed me over to a therapist for weekly sessions. I called 4 times asking for the name of the therapist he was referring me to… nothing.
I called psycare and filed a complaint. They then transferred me to the Alvarado office.
There I saw Dr. Fatakava (sp?) 2 – 3 times and Dr. Runge once.
On my last meeting with Dr. Fatakava I mentioned that one of my neuro drugs was running out and although the order was in and they were to be shipped to me I was concerned that it wouldn’t make it in time and I would be completely out. I told her it had heightened my anxiety.
She opened her bottom desk drawer and pulled out a BUNCH of pills she named a few of them but then found the drug I needed. She handed me the pills after she scratched off another patients name.
They’re down right sketchy and unethical when they simply aren’t returning your calls.
Dr. Runge was very good, and I would like to continue to see her, but I won’t set foot in a psycare office EVER AGAIN
1. Don’t call patients back
2. Sketchy
3. Unethical.

First of all there is some reviews for other locations other than the Alvarado Office. Different location different staff and doctors and Psycholigist and therapist.
I see Dr. Kennedy and and Ana Castillos and they are both great.
The staff does their job the best they can and I haven’t had any issues.
I love the robot reminders for appointments.
I would love to have a text or app for this place for appointments or reminders though. I am not sure why everyone else is having so many issues or problems but it seems most are in other offices.

I saw the psychiatrist, Paula Proffitt at the Carmel Valley location. The appointment was merely to manage my medication. She is lovely. I was still suffering from severe anxiety so she suggested I meet with a psychologist. Linda McGowan was assigned to me. I spent an HOUR in the waiting room filling out the forms with my medical history etc. When I finally was called into her office I had to spend the first 20 minutes repeating to her everything I had just written. Then she suggested that I go to the bookstore and browse in the self-​help section. She suggested I watch Joel Osteen!!! Seriously? Then she told me about her childhood in the mid west!!! I could get better advice from a homeless person at a bus stop!!! This woman should have her license taken away. Needless to say, the entire experience caused me to feel even MORE anxious!

My experience was with the eastlake branch. Don’t go. Take yourself or your kids somewhere else.

Horrible! The worst part was all the hassle after they triple-​billed Kaiser for our one couple’s counseling appointment – a mistake? Hardly. This is a sleazy operation. The incompetent cliché-​spouting ‘therapist’ (not even a social worker!), the filthy offices with years of fingerprints caked on the doors and door frames, and the bare lightbulb shining right in my partner’s eyes (seriously!) speak volumes. We had just one couple’s appointment; we were allowed 6 visits and we’ll never go back. Oddly, this place was so hysterically bad it was a re-​bonding experience for us! Don’t go there, please, but if you do, don’t touch anything. Really, it’s that dirty.

I have been going to the Vista office. They recently moved to a brand new office in San Marcos. It is a very nice place. The staff has always been courteous. My pdoc is good as far as pdocs go. The other reviews paint a much darker picture than what I have witnessed. They accept medicare so I pay a fraction of what I would pay at another outfit.

I agree with everyone else. Psycare is a horrible facility. I was referred to them by Kaiser and had an appointment there yesterday at 5:30 with Dr. David Debus in their Kearny Villa office. I had already downloaded the forms from their website and completed and arrived at 5:25. The front office was a very dirty place, quite disorganized, with old, torn magazines on old ugly racks, and ugly pictures on the walls. the ceiling air condition vent was making a loud horrible noise. The receptionist was hiding behind a glass window which was kept close at all times. she would only reluctantly open it if you knocked on the glass. She was very rude and uncooperative.
After I handed the form I had downloaded from their site, she gave me more forms to fill out. I asked her why they did not have those on line, she mumble something very rudely.
I waited there in that ugly, dirty room, with the horrible air condition noise until 5:50. I saw a few of their psychologist who came out to take their patients in and they all looked tired, depressed, and unfriendly. I felt very uncomfortable. Finally I asked the receptionist when will I be seen by Dr. Debus and she mumble something again.
I decided these doctors!!! should first clean up their own act before helping me. How can you be an educated doctor and work in such an ugly, dirty place? for god’s sake we live in The United States, not in a 3^rd world country. You guys should do better. If only you care.

Couldn’t even make an appointment with these people. They refused to help me until I gave them all of my insurance information (which I told them repeatedly I was not billing through) and the social security numbers of my family members.
NOT AT ALL HELPFUL. They don’t care about your well being they just want to bill.

Referred by Kaiser for advice related to co-​parenting issues. Psycare’s scheduling was more flexible than Kaiser’s. Was pre-​warned by Unilocaler’s about stringent Psycare billing and other policies, so I intended to read everything.
The pre-​appointment call asked me to show up 30 min. early for paperwork, OR download 12 pages from their website to do at home. Helpful. There’s also a $ 10 off your co-​pay coupon on the website. BUT, i was handed about 6 more pages when I check in at the office.
The kicker was the Please-​sign-​this «It’s-normal-in-California» Arbitration Agreement! Maybe this is normal, but I don’t appreciate being handed all this legal jargon when it could have been on the website. And I asked. The answer was that they required the carbon copy of my sig. Well, they could have included it in the new patient forms on-​line anyway, as a heads up. It’s kind of difficult to read it when you’re trying to keep your kid entertained, and the other people in the waiting room aren’t so quiet about doing the same thing. A few lines down the form clearly states I’m giving up my constitutional rights.
I stated I’m not comfortable signing it. After the receptionist said she would have to check with the therapist whether she was WILLING to see us, the therapist appeared to tell me she was not ALLOWED to see us. I got my co-​pay back, because «Kaiser patients aren’t charged the $ 50 cancellation fee.» Good thing.

I saw Dr. Raphael Morris and Dr. Lindsey Alt at the location in Del Mar.
Day-​to-​day:
Lindsey Alt was my therapist; she often seemed distracted and as though she was not listening. She showed little concern about the symptoms I reported during an office visit with her — that same day, I found myself in the emergency room.
Dr. Morris’s office is messy, he seems distracted, and often forgot information that I had told him previously. I understand if a doctor has a large number of patients, but I would hope that one would review my files before seeing me. He was often late in seeing me.
The receptionist staff is unfriendly, and they appear to be more interested in having conversations between themselves than doing their jobs.
As far as the incident that resulted in me terminating my treatment at PsyCare…
Raphael Morris put me on a combination of drugs that resulted in me being hospitalized. From there, I went to an outpatient treatment for three weeks. Apparently, there are multiple studies that have been conducted showing the danger of placing a person with my diagnosis on the medication Dr. Morris gave me.
I called the PsyCare emergency number at 7:30 am, after being discharged from the emergency room. I was told I would receive a call back when the office opened, which was around 8 am. I received no such call.
At 9:30, I called back. I informed the receptionist — again — that this was an emergency. Finally, I was put through to my Dr. Morris. He spoke to me for two minutes, explaining he had no time to talk. I called back — again — in order to make an emergency appointment with him. The appointment was for 12:15. When I checked in, I explained that this was an emergency situation, and that I had been to the ER the night before.
After waiting in the reception area until 12:30, I went up to the receptionist and explained that Dr. Morris was running late, even though I had been attempting to see him since 7:30 that morning. The receptionist showed little concern.
I walked away from the reception desk, and one of the receptionists said, in a voice loud enough for the entire waiting room to hear, «Is she having a temper tantrum?» I cannot express how rude this is, especially considering that this is a psychiatric facility, and that I had expressed that I was undergoing a psychiatric emergency. I would be surprised if I received such disrespectful treatment at the bank or grocery store.
Finally, I saw Dr. Morris, which was a very brief visit in which he merely referred me to Aurora Behavioral Health.
Later, I sent a letter to PsyCare’s patient relations office, detailing my experience at PsyCare. I received no call, e-​mail, or letter back.
In short: The doctors at PsyCare are negligent, or, at the very least, extremely overworked. Emergency situations are not treated as such by PsyCare’s operating system. The receptionists and office staff are ill-​equipped to complete their required tasks. PsyCare is a dangerous corporation, and should be avoided at all costs.
I have since contacted a lawyer due to the company’s overwhelming blasé, disrespectful treatment, and their negligent medical practices.

So, yesterday I was sitting in the waiting room before my appointment. I had the luxury of talking to two people who are undoubtedly crazier than me.
Let’s just note the Bipolar man wearing not only a Smith and Wesson T-​shirt but a matching ball cap as well. He’s even surprised that gun shops still sell to him.
Just know that once you start talking to crazies, they won’t stop. So, you kinda have to go big or make an abrupt excuse that you have spastic diarrhea and leave the waiting room until you are LATE for your appointment so you can get in without making eye contact or engaging in conversation with the crazies.
Note: I’m a crazy, but I know I am. There is a difference. Those in denial are zombie like and behave erratically, all the while oblivious that they are behaving like an erratic zombie. Wow, I think I’ve witnessed the real life version of 28 days later…