Rite Aid

This place always has something wrong. Wether it’s card machine down, understaffed, or doesn’t carry a certain necessity. Every time I go here I’m always kept waiting in line very long.

The people working in the pharmacy here are WAAAAAY nicer than my normal Rite Aid. They were able to fill my prescription in a way that allowed to me to save over $ 200, and I really appreciated that.
The only thing I would change is that I wish this pharmacy was open 24 hours a day.

Have always received excellent service at the pharmacy, including shots. They get through the line pretty darn quick, from my experience.
I wish those who are so critical would try to run a retail business. I have no affiliation with Rite Aid, nor do I know anyone who works here.

2 employees for the whole store… horrible… long for everything. … :(
Bad management

Came into this rite aid to use their Higi station. It was located in a good place away from others for privacy. Their machine worked perfectly. If you ever need to check your own blood pressure without going to the doctors this machine is for you.

Excellent customer service for when you need your 12am (or PM) 12 pack. The staff is always courteous and the beer and food selection are okay. Nothing to rave about, but Pringles and steel reserve get the job done nonetheless.

Going here is a consistently horrible shopping experience. The policy here is to have the longest and slowest check out lines on planet earth. No such thing as running in quickly to buy an item. You are forced to stand in a painfully slow
and long line. A constant employee remark «sorry the computers are slow today» or broken. I have no idea how terrible company like Rite Aid stays in business. As I said, bad customer service is a chronic condition there. Last time I walked in and saw twenty people standing in line — I immediately left. I miss the good ol days when we had stores like Thrifty and Sav On which had much better customer service. Rite Aid doesn’t even consider the quality of the customer’s experience. They could easily use the raised middle finger as their corporate logo! It astonishes me people still go there to shop. I regret it every time I do.

I’m giving this Rite Aid one star. For the ice cream which is OUTSTANDING!
This Rite Aid loses 4 stars for the disgusting rest rooms. Yes, I said rest roomS. The ladies room smells of poopy diapers and the mens room smells like very old pee. This is in a PHARMACY, people. Your rest rooms should be clean and odorless.
ATTENTION RITE AID: TIME TO TEAR OUT YOUR REST ROOMS AND INSTALL NEW TOILETS AND FLOORING. WHY? P-​U
Plus the rest room doors don’t have an «occupied» indicator on it, so if it’s locked, it «could» be someone’s in there and not answering (tweeking or ???) some numb skull locked the door when they left. Who knows? Knocking on the door doesn’t help, all it does it bring some half-​asleep pharmacy aid out to yell at you: «SOMEBODY’S IN THERE!» Really? They’re not answering.
ATTENTION: RITE AID: FIX THE DOOR SO THAT IT SAYS OCCUPIED WHEN THE LOCK IS ENGAGED, AND FIX THE DOOR SO THAT IT CAN’T BE LOCKED UPON LEAVING.
For some odd reason Rite Aid has cash registers at the ice cream counter. Which means that the clerk has to take your money, ring you up, ask a bazillion stupid questions about your Rewards Card number which you have to recite your phone number which they have to enter into the register. Why yes, I DO have all day to buy an ice cream cone. Then you have to pay which means they are touching cash then they wash their hands, and put on gloves to serve your ice cream. («Washing» hands: 2 seconds. I counted.)
ATTENTION RITE AID: ICE CREAM SHOULD BE PRE-​PAID AT THE MERCHANDISE REGISTERS – NOT CONTAMINATE THE FOOD AREA. PLUS, IT SLOWS THE LINE UP FOR PEOPLE WHO JUST WANT TO DROP IN FOR A QUICK CONE.
Also, the parking lot is a fender-bender’s and door denter’s delight. Spaces are tight and people backing up are constantly at risk of hitting another car because of the frequent numb skulls who speed thru the lot.
ATTENTION RITE AID: INSTALL SPEED BUMPS IN YOUR PARKING LOT.
Finally, the front of the store needs a good hose down. Spilled ice cream, trash, and puddles of mysterious liquid are disturbing.

Gets 2 stars because it’s got all you need for a local store but the customer service is possibly the worst of any «pharmacy store» I’ve ever been in. Women behind counters constantly continue conversations between themselves with a line of «customers» line builds up quick and one woman in particular is constantly finding excuses not to do things when asked by other members of staff. I’ve never experienced anything like it.
I want to point out the staff behind the pharmacy counter have always been polite and courteous it’s the front check out staff that are ridiculously bad.

This review is the brain child of three girlfriends who were walking around the hood when suddenly they started to crave ice cream at 11 PM. This is a 4.5 star review. This is long overdue and might have happened last year in September/​October.
I invited my girlfriends for dinner. We decided to walk around my neighborhood after. I took them all the way to Sri Chinmoy Garden (yes, it exists!) and all the way to Kensington. We must have walked an hour (we weren’t in a hurry) when our sweet tooth kicked in. Mariposa was closed and nobody was willing to drive. We were passing by Rite Aid when I remembered Paulie and I grabbing a cone during the summer. We are definitely easy ladies, so Rite Aid it is!
We walked in, got greeted by a couple of employees. We headed straight to the ice cream stand and one of the ladies followed us. She said, «I know what you girls are up to. I have been there, and sometimes, you just have to give in. What flavors do you want to try?» She got that contagious smile and sparkle in her eyes. She definitely knows what’s up! All of us were boring and decided to get the pistachio flavor. And she goes on… «Don’t no man scoop your ice cream for you. They don’t know what’s up. They don’t know the struggle we go through». I wanted to scream, «Hallelujah! Amen, sista!», build off my street cred and be affirmed by this beautiful, strong sister, but all I could say was, «you know it!» Zzzz… boring.
If you saw us come out with our ice cream cone, you will judge us. You will think to yourself, look at these fat girls and that massive scoop. You will probably get one as well. We paid for a scoop and got no less than two and a half. I mean, we got hooked up big time! I gotta tell you, sometimes it is not the brand that makes it good. It’s the unforgettable experience that comes with it. While this could be a one-​off, it is unforgettable nonetheless.

I have been using rite aid as my Pharmacy for a few years and after relocating to San Diego I went with this pharmacy because it was convenient. However it seems as though their service is on the decline. The employees working behind the pharmacy counter typically aren’t very approachable and they almost always seem too busy to acknowledge you when you get there :-/…
After initially receiving a text notification that prescription was ready– I was told to come back when I came in for pick up because it wasn’t ready? Not a big deal but the attitude of the young lady working behind the counter was not nice. The pharmacist working is usually lethargic and uninterested whenever I have had questions which is disappointing. I hope they can improve their services.

Rite Aid… good for clearance candy and random household items when you’re too far away from your go-​to store. This location is your typical Rite Aid, big and empty with a trashy parking lot. Selection is always descent but prices are a bit ridiculous, even for the store brand prices. I do like their dollar section for snacks but not really worth it when reflecting back on it. Customer service was nice enough, though the only employees I ever saw were behind the cashier. Oddly though, there is just some sort of depressing vibe I get in this store, I cannot quite pinpoint it but the mood just seems off here. Overall, if you’re in a bind for some random household items, or just looking to take advantage of post-​holiday specials, then Rite Aid is a descent place to go. As far as this location goes, it is ok but I wouldn’t care to come here if I had other choices in the area.

Always satisfied when coming to this Rite Aid at any hour of the day or night. Joshua is my absolute favorite customer service person. Upbeat and great energy, I hope the managers recognize his great work ethic. Came in for some ice cream with my friends and left 100%satisfied. Love my neighborhood Rite Aid.

The BEST Pharmacy in town!
Last month I switched to Target Pharmacy in Mission Valley because it was closer to my new home. BIG mistake! I’m back where I belong! RiteAid Pharmacy follows up with my doctor if a prescription needs a renewal and always sends me a VM when my prescription is ready! I had to stop by Target to find out one refill wouldn’t be ready till Monday and I would have to follow up with my Doctor to renew the other prescription (which I’ve been taking for years!). Went straight from Target to RiteAid and BOTH refills will be ready this afternoon! Thank you RiteAid! I will NEVER leave you again!

I go to this specific rite aid almost every other day. The pharmacist are always friendly and have no problem answering my silly naïve questions about alcohol free cough syrup.
I always get greeted when walking in. Most of the cashiers are very friendly and nice to chat with. Cigarettes are cheapest here as well. At least when you buy cartons.
They now have tags on their food items that indicate if there is wheat or gluten free products, which is SO nice for someone who suffers from celiac and despises label reading when I’m hungry :)
They have a huge parking lot that is usually never too full.

I’m not sure why there’s so many negative reviews. There’s ample parking, the store is clean, they text me when my prescription is ready every month, they do automatic refills, and workers are always friendly. There’s a large alcohol selection for prices cheaper than Vons. If the line is too long in the front, I simply take my items to the pharmacy for check out.

What is it about Normal Heights/​Kensington that has such diverse and amazing dining and nightlife, but such horrible options for shopping for the staples?
***Things that annoy me about this place:***
— Sketchy parking lot with teeny spots and narrow aisles: I always feel like I’m going to get run into or run over when i’m parking in here.
— Sketchy tweakers hanging out in the parking lot or near the door on a frequent basis.
— LOOOOOOOOOOOOOOOOOOONG lines!!! I’ve seen them 20 people deep — halfway to the back of the store with only one or two checkers. I notice that they have (intentionally?) roped off the line to curve back around an aisle so that the cashiers only see the first 3 people in line and can’t even tell that there are 15 people behind them. Additionally, between chatty checkers (who can’t see how long the line is) and the terrible credit/​debit card machines (which are mind-​numbingly slow, difficult to operate and ask eleventy billion questions), the line moves at a snail pace.
***These are the reasons I keep coming back:***
+ Great deals on liquor and beer. It’s SIGNIFICANTLY less expensive than Vons next door. Definitely worth the extra stop as long as you’re not in any kind of hurry.
+ Their hair accessories section is great. So many cute clips/​pins/​bows/​etc. — more than I’ve seen at any other store ever (including department stores and beauty supply stores). I know it’s silly and laugh at my girlishness all you want, but I love it. :)
+ They carry a large selection of tights/​leggings, and at about half the price that they go for at Target.
+ Seasonal decorations — especially when they’re on clearance! — They have a fairly large selection of the fun seasonal décor stuff, and they seem to always be on some sort of sale… I’ve picked up lots of fun items from this place over the years.
Basically I only come here to stock up on cheap booze, or to pick up some accessories or beauty products… and while yes it gets the job done, I wish it could be done quicker and without worrying about being run over or mugged on the way in/​out.

Rite aid is rite aid. awesome deals, ICE CREAM, and alcohol!!! This one has a few tweakers and bums hanging out outside SOMETIMES and they occasionally go in and buy something. The parking lot is pretty shady, it’s kind of dim with very little lighting and sometimes people pull up and just chill in their car without going inside.
Using the reward card also gives you $ off future purchases, which is always a plus :)

I want to share a few problems with the pharmacy that could — and very likely will (if it hasn’t already) — be injurious to a customer’s health.
They do not have a unified database. This means that if you change physicians (or your physician moves his or her office) you need to make a list of ALL the prescriptions that doctor has written for you, and then one-​by-​one update the doctor’s main phone number and fax line in Rite-Aid’s fragmented database. Otherwise, for some of your prescriptions they will use the old contact numbers, which likely will result in zero response.
«Well then,» you might say, «they’ll contact me and tell me they’re not getting a response from a query.» No they won’t. And this may well result in your running out of some vital medication that, if you stop taking it, could lead to a health crisis.
Rather than letting them fax your doctor to approve a renewal on a prescription, you might try contacting the physician directly. Be careful with this. Your doctor’s staff may not be used to a «disturbance in the Force.» They may say, «Just have them fax us.» You’ll need to tell your doctor’s staff: «They don’t have it together well enough to do that.»
There’s more. Suppose you get to the pharmacy to pick up your capsules, and the clerk says: «I’ve checked. You’ve already picked this up.» «No, I haven’t,» you counter. After some detective work, you discover that they’re given your capsules to someone else. This exact thing happened to me.
(Just think what might happen if you’re taking a stimulant for narcolepsy and your medication is given to someone with a serious heart condition.)
I’m not done. Suppose your doctor makes a change on your prescription, but neglects to tell you. Will the Rite-​Aid staff say: «Your doctor elected to change your medication from 50mg a day to 100mg»? No. What will happen is you’ll get there and find your dosage has changed with no explanation. God help you if this happens late on Friday or over the weekend, when your physician can’t readily be contacted for an explanation. «What if they made a mistake?» you may wonder. And: «Will it hurt me to take twice my regular dosage?»
I’m still not done. They make everyone sign their little etch-​a-​sketch machine using the same pen on the end of a cord. When you pick it up, be aware that this has been recently touched by a vast number of people who have communicable diseases. So you say, «Can I have a hand sanitizer?» Good luck with that. Or, you may ask, «Can I have a tissue?» Good luck with that too.
There you go. Hope you find this helpful.

The head pharmacist, Chaza Naddour, is so rude and condescending. The pharmacy is so disorganized that they lost my doctor’s call in prescription. Chaza the pharmacist kept insisting that my doctor had not called in, that there was no record of it. I had to be assertive and stand my ground with her. Then she suddenly found it.
Then they lost the actual bottle of pills and had to rummage around all over the place to find it. I cannot believe how incompetent they are. To top it all off, they gave me the wrong informational insert– I got some antibiotics, and they gave me information for some other medication. Worst of all, I cannot believe how bad the customer service is. Absolutely horrible. I’d rather wait in line at another pharmacy than go there. Stay away from the bad vibe there.