Sleep Train Mattress Centers

We had an amazing experience at this location. Ask for Kara! She was very nice, easy to do business with and very informative about all beds and the difference between. We ended up buying three new mattresses! I would highly recommend this location to anyone who is looking for a great mattress. Go in. Make sure you ask for Kara– You will NOT be disappointed!

Amazing customer service, no sales pressure and the best deal in town! If you decide to go in, ask for Alyssa. She will help you get the best bang for your buck! We went in Sunday morning and had both of the new mattresses by 3pm that very same day!

Friendly employees & great attention to customer care! We ended up buying a brand new bed (not our intention). But we are very happy with our new king size!!! Recommended for anyone looking for a new mattress!

Went in to look for a mattress, the sales lady was super nice and knowledgeable and not pushy which I loved! And also it’s such a great thing to know that if the mattress is not what I want I can return it after 30 days no questions asked

Seldom if ever do I take the time to give a review but Alyssa at sleep train in Kearny Mesa exceeded all my expectations! Not at any time did I feel like I was being sold to but quite the opposite, after listening to our needs, Alyssa excelled at customer service. She felt more like a long time friend giving advise rather than a salesman! I highly recommend to anyone who is researching or actually test driving to give Allysa an opportunity to share her experience and great smile and attitude! Also, Joshua and Doan delivered the mattresses that day ahead of schedule with excellent customer service!

SLEEP TRAIN IS A SCAM!!!
This company is a scam! You’re better off buying a mattress at Costco, Walmart, even online at Amazon sight unseen. Their warranty department is a third party that never got back to me and sent me a bill for $ 50 to come out and assess their crappy sagging mattress and I’m not even over weight I only weigh 125 pounds and after 5 months this mattress has caused sleepless nights and $ 600 bills in chiropractic visits. Sleep Train is a SCAM!!!

Happened to walk by the sleep train mattress store on Kearny Mesa, decided to walk in to see what they had. I had a mattress in mind for a «future purchase» but right as we walked in the sales person aknowledged us with a smile and gave us a brief tour around the store. She was very friendly, seemed to be honest and had a lot of patience. She informed us well about their products, services and mattress sales. I never felt as if she was pushing me into buying neither into trying to hurry up the transaction. It felt more as if she was trying to help me find what I need to make sure I am satisfied.
We ended up buying an adjustable bed and a mattress.

Thanks to Alyssa, I found the bed of my dreams. She was knowledgeable, patient and worked hard to find me the perfect bed.

Alyssa was extremely polite, knowledgeable and made a fantastic first impression on my wife and I! We were «shopping» with no intent on buying a $ 3000 mattress and I’m still in shock over this, but she made us feel informed that we were buying the best. After doing research on mattresses for a week I knew she wasn’t bullshiting us. We received the floor model, protector sheets, regular sheets, pillows, free delivery setup and the took all the old stuff and I couldn’t be any happier. What a 5 star experience and it was all Alyssa’s doing.

I had a great shopping experience today with Alyssa. The prices are competitive, the store is clean, and there is a sushi place to head to for dinner after you buy a new bed. Alyssa offered some great deals on clearance merchandise and offered an honest opinion about the different options.

We had a really great experience at Sleep Train yesterday. We worked with Janet and found her to be very friendly, knowledgeable, and helpful. This trip we just bought a mattress and protector for our son’s twin bed but we will definitely be back in a few weeks to buy a mattress from Janet for our new king-​size bed. We had our son’s mattress delivered first thing this morning with no issues. The entire process went very smoothly and we really appreciate that and the great financing options! Thank you!

I really had an excellent experience here today. I worked with Janet, who was extremely knowledgable and patient. I got same day delivery and am looking forward to seeing how this baby breaks in! :)
With that said, I felt like I got a very fair price and that the warranty, delivery services, and value are all excellent.

Brian was excellent, spent the time we needed to make an informed decision and definitely gave us pros and cons of the options we had. We used the price match as well a month into our new purchase! Excellent delivery service, friendly people, all around very happy with our experience.

Janet went above and beyond to make me happy. She matched Costco and my new bed will be delivered today.

Martin was very helpful. He gave us a great deal and was very kind. I would definitely recommend buying a bed here

We walked in hoping for the best but we couldn’t be any happier with our experience! Jeff Parks was our rep today and he helped us pick the perfect bed based on our individual needs (side sleeper and stomach sleeper). We were able to get everything we needed (mattress protector, sheets, and pillows) along with out bed set for. Great price with financing. We are so ready to get a good night’s sleep! Thanks again Jeff!

Very friendly, helpful, and knowledgeable staff. There’s a wide selection, with the BEST return and price matching policies. Some sales folks are pushier than others, but I think most at this location were pretty legit. I experienced more pushiness in the Mission Valley location.

I NEVER write reviews but this is a special and unexpected case. We had a wonderful experience at Sleep Train on Memorial Day. As it was the third store of the day, we were quite tired of the car salesman pressure techniques. Much, much different at this location of Sleep Train. Believe this or not, we actually enjoyed our experience there. If you go, find the salesman named Scott — he was awesome — extremely knowledgeable and was able to answer all of our questions without being overbearing or pressuring at all. I can not say enough positive about him, I would send my family and friend to him in a heartbeat. The whole experience with him was positive from start to finish, and we ended up with a great mattress. We did not feel any pressure and actually enjoyed our mattress shopping experience. HIGHLY recommend this location, and Scott if you are looking for a pleasant mattress shopping experience.

Went in and tried some mattresses, picked a mattress.
Was delivered the next day, great.
Three guys show up for delivery — one dumb guy, one guy who kind of knows what he’s doing, and one guy who is the ‘leader’.
They put on the bug shield, etc. and set up the mattresses, and even took my old mattresses and bed stands, which is nice.
The mattress we bought (Beautyrest) is really thick and nice, but after a week or so the side of it was bulging out.
Called sleep train, they said I can get a new one at no charge if i’m not happy with it.
Delivery guys come the next day and replace the mattress, which has since been perfect.
My only complaint is the delivery ‘leader’ guy was bitching the entire time about how difficult this mattress was to bring up stairs and so on. Fine, but if i’m paying 2100 for a mattress, do I really need to hear this guy bitching? No, i think not. This is the only reason i gave 4 stars, not 5.

This place is the worst mattress store I have ever been to! This is because of the very pushy, rude salesman. First off, he follows me arround the store like a hawk, even after I tell him I have a good idea what I am looking for and that if I have any questions or find what I like that I will come and get him. Other than that, leave me alone!
Second, he tries to tell me that «you’ll only get a good night sleep on the $ 2,000 + mattress…» Well, that is out of my budget, and I have found one I like that is half the price (and in my budget) that I like very much.
«Well,» he says, «those mattresses are junk, the only good ones are these (as he points to supper expensive ones)».
I say, if they are such junk, then why do you carry them in your store? His only response, «.those are for the people without any money and they will break in just a few years.»
I tell him that I have found very good quality mattresses for my price range other places, and that I am not about to spend that much money. Then, he laughs at me and tells me good luck!
I walked out so fast and never looked back! He even said «good luck» again as I left. I would NEVER go here again, and will tell all my friends the same thing!
I did find a GREAT mattress at another nearby store, in my price range, VERY nice to sleep on, and had GREAT sales service that did not try to upsell!
Stay far, far away from sleep train. I had gone here like 10 years ago and had the same type of sales tactic. Silly me for trying them again, I thought they might have changed… I was so wrong!