Sleep Train Mattress Centers

Had a great experience all around. Frank was the salesman who let me try out many mattresses, helped to explain differences, arranged a sale that included a mattress discount, free sheets and mattress pad, and delivery scheduled for the next day. Everything arrived on time and the movers helped me move another bed while here. I loved the overall professionalism and positive attitudes, and highly recommend this service to others looking to buy a new bed.

The sales person was only ok. She wasn’t super helpful, and didn’t have a lot of answers.
Also the delivery was bad. They scratched up some walls, even after I asked them to be extra careful. There were 2 delivery people, but yet one guy moved the mattress on his own, dragging it across my sidewalk. There are 2 people, why not both carry it? Mostly I was unhappy with them scratching up my walls.
There are extra charges that seem like a scam. The delivery charge for about 5 blocks is excessive. It’s crazy.

One of the worst places to purchase a bed. They sell you a mattress then sell you the cheapest bedframe not informing you that it does not withstand the weight of your deluxe mattress so it will eventually break. This is the second time I have to call to replace a bedframe. If they would have told me since the beginning I would have went somewhere else! Beyond unsatisfied!!!

Buyer beware! Their 100-​day satisfaction guarantee is a scam!!!
I purchased a new bed from this store at the end of last year. I ended up purchasing a Tempurpedic after all of the rave reviews and talking with the salesman. I was hesitant to spend so much money on a mattress but if it will help me sleep through the night then it’s worth it, right? I was told up front that it can take 6 weeks or more to «break in» the mattress, so when the bed arrived much more firm than the model in the store I wasn’t too concerned. But close to 100 days after I bought the mattress it was still much more firm than I prefer. I went back to the store to ask what my options were. The gentleman that helped me looked up my account info and then took me over to a mattress to try out. It felt much softer than the one that I had at home and I asked if I could exchange the mattress that I had purchased for this one. To which he replied, «that is the mattress you bought.» When I asked him why the one I had at home was still so firm, he said that sometimes it takes longer to break it in. He said that I should walk in circles on it or jump on it for 10 – 15 minutes every night to help break it in faster. Really? That sounded ridiculous to me at the time (and still does), but not knowing any better I accepted that answer and went home. Well, now it has almost been one full year and the mattress is still way too firm for my liking. I wish that I would have pushed harder to exchange the mattress because I’m still not able to sleep through the night and I am fairly certain that it’s because of the mattress. Don’t make the mistake that I made if you are not happy. If it doesn’t meet your expectations then push for them to honor this 100-​day satisfaction guarantee that they keep advertising.

We came in a little over a month or so ago looking for a new mattress set. We were greeted and helped by Jeremy. He was super friendly and helpful. He showed us several mattresses and gave us plenty of time alone to chat. He didn’t pressure us into anything which was really nice. He just kind of let us do our own thing with plenty of guidance. We ended up purchasing an awesome set that was delivered the following day! Many weeks later, we still love it. Super comfortable and exactly what we were looking for. They also had a small little area with a nice train table to keep our kids occupied. This place is great! Thanks for the great service Jeremy!

I was a little sceptical walking into a big mattress center but much to my surprise it was a wonderful, no pressure situation. I got a great deal and the staff did such a great job in helping me save money and still get the mattress, box spring, sheets, pillows, etc, that I wanted. David and Jerry simply provide outstanding customer service. Two thumbs Way Up for sleep train and their staff.

Poor service

Came in and Simon’s customer service was second to none. Way better than ikea where they didn’t even ask if I needed help.

Great customer service. They were very accommodating when some things wouldn’t fit and worked with us to find a solution in a timely manner.

I had a wonderful experience here. SIMON TAYLOR is the man you want to see. He took care of our needs with the highest quality. He is a 5 star member! Thank you so much.

First class service from Simon our sales expert along with great selection and a most competitive price. Very Satisfied!

Everything about this store made it super easy to buy here. Walked in and the store smelled really clean and was perfectly lit. I was greeted right away by a friendly and enthusiastic Mike Flores who expertly guided me through the mattress choosing process. I had some hesitations that I didn’t even voice, but he intuitively overcame the obstacles with the warranty and guarantee information which made me feel more comfortable with the sale. At the point of sale, Mike went over all the information that I needed to know about my new mattress and got me on my way in no time flat! Thanks Mike!

We bought a mattress for my father-​in-​law, from this location, and our customer service experience was great! Janeen walked us through all the mattresses, until we found the right for our dad. She was thorough, and very knowledgeable about the inventory. On top of it, she went out of her way, to make sure we got the best deal possible. I highly recommend anyone needing a mattress, go see Janeen Reed at the Sports Arena location.
Sincerely,
Kiagu & Fekei Karanja

Jerry was fantastic to work with and we got an awesome bed at a great price!
Picked up a Cal-​King with box springs and a frame, and tried out about 12 beds.
Regardless of what your preference is, they’ll have what you need.

After experiencing TERRIBLE customer service and a few other stores throughout the day, walking into this store was a breath of fresh air, specifically speaking with Angie. She was very knowledgeable and jumped right in giving us various choices on what she thought we may like. The service was informative and quick. We were in and out with a scheduled delivery for the next day! Awesome job! Thanks!
P.S.
They even had a little play area for my boys, so that they could remain busy while we finished our transaction.

Ask for Karen! She’s very patient, great, and will show you all the options and will work within your budget with no pressure. I really appreciate the way she treated me and how professional she was. Thanks Karen!
This store offers free delivery, that was great too! Definitely will recommend it.

Great customer service!
I went into the store a little of unsure as to what mattress would be best and received excellent help from Angie. Angie was very knowledgeable and helped me figure out what would worked best for me. The customer service was excellent! I would highly recommend buying a mattress from here, Angie made the process quick and easy!

Just picked up a mattress from this place and they were awesome. Angie was helping me and she was very knowledgable, patient and friendly. I asked about price competition and they said if I found a lower price in 6 months they would refund me the difference. Not bad. Done and done.

Karen was super helpful and knowledgeable in different brands and options. She was focused on finding us exactly what we needed and made the process easy and delightful!

After numerous calls in the past month and follow up I can’t get an answer on where the refund is for my price adjustment. I keep getting the check has been sent out. Still no check since the 2÷11÷15.