Sprint Store by Wireless Choice

I’ve never been to a sprint store and had a good experience until I came here. Alex was incredibly friendly and helpful. He went above and beyond to help solve my dilemma and all the other employees were friendly as well. Thank you for making a dreaded trip to the phone store a little more pleasant.

Excellent.
Easy location to find.
Alex provided stellar customer service by 1. Greeted me
2. Quickly helped me
3. Listened to my problems with Sprint IPhone
4. Solved my issue
Alex then answered other questions pertaining to my account at Sprint!
Excellent employee is Alex for Sprint!!!
Holiday bonuses!
God bless +++

This store is always way under staffed and be careful of your fine print on the contract. employees will attempt major upsells on top of number proposals for contract prices until you get the bill there is a 50 dollar difference. So beware of tactics. I had to call corporate and they are now releasing a managerial referral out to the person who did my contract. don’t get screwed by these people.

I wanted to change carriers and went to Sprint to see what promotions they were having. I was helped by Melissa who took into account what I was looking for. She helped me pick a plan that enabled me to get a new iPhone 6S+, along with a plan that ended up being less than what I was being charged by another carrier using an older phone. I asked tons of questions and wanted to know the fine print before I signed a contract. I haven’t yet received my first bill but I have been assured that it will reflect what promotions we discussed and I signed up for. It was nice to not feel pressured into anything other than what I was looking for. Melissa was helpful and not at all pushy. My experience was much better than what I have previously experienced whenever I have gone into a wireless phone store. I would recommend doing business with her.

I have never had to wait for service at the Sprint store in Pacific Beach when I have a question with my phone or billing. The staff is very knowledgeable and friendly and always greets me with a smile. Although I show up at the Sprint store with discontent, I always leave satisfied!

This review is specifically for the talented Melissa. I stopped in to upgrade my iPhone 5 after it had finally lived out its final days. I was continuing to see the «invalid Sim» message day after day, and knowing I was eligible for an upgrade I decided to stop in and see my options.
Melissa greeted and welcomed me in right away. After I explained the nature of my visit, she got right to business working out all the finer details of my new lease agreement for an iPhone 6 Plus, and helped reduce my monthly bill in the process. She shared valuable advice on how to take care of my new 5.5″ screen and even applied the protective shield for me. If Melissa had a tip jar, believe me when I say I’d have dropped some bills in there.
This was a highly successful visit and it wasn’t just because I came away with an incredibly advanced phone and a cheaper bill. It was because Melissa made my visit special and she was a true professional. Anyone hoping to receive quality service with a great mix of knowledge and humility needs to look no further than this store on Garnet.
Go Sprint!

Perfect location in the middle of Pacific Beach, super friendly and very helpful store consultants. Michael was helping me and he did a super job. Stopped by to upgrade my phone yesterday and left the store absolutely satisfied and happy!

Horrible customer service! They can’t fix the phone that is a network problem, so now we have to wait 3 – 5 business days for a new phone. There’s a customer in here as I’m typing complaining about the reps in here to the actual reps.
These people are rude, smart ass, and so unprofessional. Then once he leaves they are talking bad about him in front of another customer. «Policy this, policy that» instead of doing something to help us.
Just cancelled contract and headed to Verizon.

I don’t write reviews very often, but I had to after having such a great experience at this particular sprint store. I usually visit the Mission Valley locations since they’re closer to me, but I was in the area and had a few minutes before my yoga class so I decided to stop in. My expectations were not high as I didn’t have an appointment and I really couldn’t stay longer than 5 minutes, but it was worth a shot. All of the staff was amazing, they were attentive, understanding, and helped me with getting in and out. My phone needed repairs and I was expecting to be told it would take a few days or that it would need to be sent out for the work to be done… but nope! Cameron (I’m not sure if i spelled it right — sorry) was able to inform me that the parts were in stock and he could have the phone repairded by end of day. I came back at end of day to pick up my phone (which was really only a few hours from when I first dropped it off) the phone wasn’t ready yet, but I had no problem waiting for them (as having your phone fixed same day is usually unheard of). All three visits to the store that day were great, all the staff assisted in any way that they could and it was a very enjoyable experience. I’m very greatful! Thanks guys (and gals)!

Didn’t get helped

The customer service was great here. The people were very knowledgeable about the products and patient with me who couldn’t decide which phone to get.

A switch from galaxy to iphone that was gonna take an hour and a half at the main store in mission valley took like 20 here. Solid experience, quick and painless.

Sprint PB!
Awesome customer service. Way less crowded than any store I’ve been to. Usually have to wait 20 min to get service at other stores, but these guys are instant!

Anthony and Michel were super! My phone has been down for a day and a half. I had talked to tech support on the phone, been to 2 other Sprint stores and the Apple Store and wasn’t getting anywhere. At Sprint in Pacific Beach they are friendly, professional, knowledgeable, and did everything possible to fix my problem, which turned out not to be fixable. They then set me up with a great phone. Great place to go. I highly recommend it because they actually seem to care.

Great customer service by Anthony! Quick and efficient service, knowledgeable about the product!!! I will be back for all my cellular needs!

The customer service was amazing. Alex helped us out and he was extremely friendly and very helpful.

They are very quick at getting 5 star ratings for service. They will explain to you that 4 isn’t good enough. When it comes time for the customer? Nothing. What if I have insurance? Nothing. But I’ve paid for 2 years? We don’t care. You just sold me an upgrade and you won’t help me? Yes. I would like to speak to a manager? Nope! Have a nice day! (with a smile) So if you want to help an employee keep their job doing nothing, go here!

After losing my phone I came to this Sprint store for assistance. Alex and Michael were great and helped me weigh the different options for a new phone or replacement. I wound up getting a better phone then I had before and am happy they are right around the corner.

We went to get phones this weekend and the service was fantastic. We got a better plan than we had and they explained all the different options for phones that helped us find the right option for leasing and upgrade time frames. We got a discount on accessories too. Just a great experience. Alex and Jose are the best!

THIS IS NOT A SPRINT STORE. It is «Sprint by Wireless Choice».
Avoid it. Go to a REAL Sprint store, a Sprint Corporate store. This is like a Sprint store, except they have a manager who won’t take no for an answer, and a tech who likes to play pranks with customers they think will complain.
An absolute NIGHTMARE. I came here on vacation to see if I could get a phone that didn’t charge replaced. The manager, Dillon, was more interested in signing me up for «Framily» plans — even after learning that I used more than the data cap allowed. Meaning: if he was successful in signing me up, I’d pay more because I already used more data than the plan allowed.
Not that HE cared. That’s a commission!
Even when I said I wasn’t interested, they kept at it until I — literally — walked out the door. I came in to upgrade a line, and left with nothing because I wasn’t listened to. (I went to a Radio Shack 4 miles away and just got a battery and a charger to solve the «non-​charging problem — how hard was it? Radio Shack did what this entire store couldn’t.)
The next day, I called the store to complain and was called back rudely several times, and texted «hahaha…» from the store’s demo phones, and the manager called me several times to ask «what my problem was», and wouldn’t give me his name. (Hiding something? Yes, indeed!). Nor would anyone I called at that store give me the name or number of a regional manager.
It says something when you try very hard to keep people from complaining. And it was almost successful.
I’ve been a Sprint customer for 10 years.
The Regional Manager from «Sprint by Wireless Choice» assured me that this would never happen again, and broke his word about his «company policy», and so the person who harassed me with calls and texts will be back to work soon. Truly, the fish rots from the head on down.
I can only be happy with the fact that they don’t work in the food industry, because at least you can’t die from incompetence with customer service in a cell phone third-​party provider.
I took my broken phone back to Phoenix, where a Corporate Store cheerfully fixed the issue. Some regional locations are good, but when in San Diego, stick to Corporate Stores only.
I hope you guys are still laughing at that text your employee sent me, mocking me as a customer. It’s pretty funny to treat people like crap when you think they won’t figure it out or do anything about it.
Well, yuk it up, because now it’s on Unilocal for everyone to see your lack of professionalism. Still funny now?