Time Warner Cable

This isn’t for the twc store. It’s for the whole company. I signed up for Internet, and got a setup date very quick. Too bad no one told me I needed a coax, and I was not about to pay ANOTHER $ 50 after spending $ 105 just to get it set up. I went ahead and cancelled the installation and service and I was old on Saturday the 23^rd that I would get my money back within 3 – 5 days. I called after three days because nothing was back in my account. I was told to wait two more days and it should be there. So I called back today on February 1^st because I didn’t have my money back yet. Well turns out no one ever submitted my request for my refund. Now I get to wait ANOTHER 3 – 5 days. And all I got from the supervisor is «sorry» I honestly knew I was in for a bad time signing up for twc, but I never thought that it would be this terrible. I really wish I could give less stars, because after this experience they don’t even deserve 1.

I abominate this company and everything about it. I could write a whole book about all the problems they created for me. If you have any alternatives to Time Warner, I recommend choosing another provider even if it means paying more. You’ll save yourself plenty of time in the long run.

Having been a loyal TW customer for years, I have finally become frustrated with their gradual price increases and poor customer service. When disconnecting their service and returning it today, it took over three hours and four calls to have the service finally disconnected. Now most people don’t find it acceptable to spend a whole morning returning equipment and calling four separate times to disconnect service, so my recommendation is never sign up with them in the first place.

I’ve been having problems for 6 months. Every time I stream TV stops the movie. This happens every single time to watch a movie I have to restart it about 6 times. I have called them but the problem continues.
Also my billing was messed up and it took 5 different phone calls and 5 months to fix.
Worse company ever!!!
To bad for monopoly otherwise I’d be long gone.

I would rather choose ANY other internet provider than TWC, although COX was almost as bad. Unfortunetly, none exist in my area other than them. My internet goes down no LESS than once a day and up to three or four times. I wish you could give 0 stars, because that’s what this company is worth.
They have so many 1 star reviews– yet it doesn’t matter when you monopolize the market, so they don’t care. These cable companies are probably the only businesses that can still make billions of dollars with near non-​existant customer service and horrible ratings.

If I could give less than no stars I would! The worst thing that has happened to me is time Warner. I’ve had friends kill themselves before and still. Seriously, if I met the owner I’d strangle him to death for the atrocities!

Update: dear God, why oh why can’t my neighborhood take att uverse? This time warner is by far the worst cable I have ever experienced. We have problems using the Internet every day. We STILL have problems recording television and certain channels frequently don’t work. We were promised a discount and never received it. If you have the opportunity go elsewhere. DO NOT USE TIME WARNER
Previous: THREE TIMES!!! The cable has had to be redone three times! Time warner has not refunded us a penny! This is ridiculous! DO NOT USE TIME WARNER

I was here to drop off my cable box and they asked me to take number and wait. !!! I was going to drop the box at the post office but TWC customer service told me to drop it off at their store instead since it’s ‘faster’. I’m not going to wait for an hour just to drop my cable box. Shame on you TWC, you should treat your customers better! I’m switching to AT&T

If I could give 0, I would. This location has the worst customer service. The wait is at least 30 minutes to even talk to anyone. I was pre approved to return unused phone and they still wanted me to wait to drop off box.
The sales associate was rude and not helpful.
Go to another location!

I walked into the store and visually, its sooo busy I wasn’t sure what to look at. Crazy bright colors and flat screens everywhere, I felt lost. People are hidden in the back. I went back there to ask where I can drop the equipment (Comcast you just leave it because they register the serial number) and I was asked to take a number. Apparently, there’s a monitor where you take a number… First off, that’s retarded I need to take a number when I am just dropping off some equipment. When I move I’m switching companies.

When i walk into the store I already see a line of 14 people sitting. Unknown to me at the time, I was informed to pull a ticket, sit, and wait my turn.
The inability of the customer service agents or their manager to properly staff the business automatically comes to my mind.
I thought I was walking into a doctor office to be quite frank. All i needed to do was drop off a simple cable digital adaptor and exchange it for a new one. Something that should take a mere 3 minutes tops. After about a 10 min wait no new #‘s have been called and the line keeps building.
Me being patient but wise, I ultimately left only to have bad feelings for anyone waiting and anyone new coming into the store. I’ll come back another day, but this service is very questionable in todays competitive environment of the cable/​internet industry. This store is the ultimate boiling pot for disgruntled customers.

The worst. We buy top intervener connect for a ridiculous amount of money and still can’t connect consistently. Awful.

I’m not a TW fanboy by any means, but TW did a great job. I’ve badmouthed Time Warner in the past, so I thought I should give a shout out when they did something right.
One day my Internet speed dropped off dramatically. To the point of being dial up speed.
I went over to the office in Clairemont to make an appointment. In the past it took hours to get service, but I got helped in 10 minutes. And I got a tech out the next day. The tech showed up on time. He was really knowledgeable, and went above and beyond. He went through my entire unit, fixing many problems that had been there for years (old wire, splitters buried in walls, bad connectors). He stayed until it was right.
I gotta say this was a really pleasant surprise.
I would have given 5 stars, but it turns out the problem with my Internet was originally due to a tech screwing up my connection when my neighbor moved in and got the cable hooked up. So they lost 1 star for that.

I am sitting here now and have nothing better to do than write a review about how awful my experience has been with Time Warner. I especially love that I couldn’t make an appointment ahead of time and instead I have to spend my evening waiting around to drop off my modem; precisely the reason why I cancelled my service. The only thing slower than this wait time is the Internet they offer. :-(

Don’t bother. Customer service sucks. I just need to return equipment. And I have to wait an hour just to do so instead of dropping it off. Not worth getting. Get a different service. Feels like a dmv only worse.

Got right in and received EXCEPTIONAL CUSTOMER SERVICE FROM JUSTIN!
did not get the answers we wanted, but not his fault.
Only 4 stars bc our OVERALL experience w TWC, over our 5 years of faithful bill paying, has not been good. The call in customer service is bad, the rates are to high, and not offering incentives to CURRENT customers, but only to attract NEW customers is backwards. …
Will definitely be cutting the cord in our new state

I can’t believe the wait to «drop off» my cable box, modem and router. I drove over on my lunch break to quickly drop off the items. From outside, you can immediately see how miserable everyone is inside. This is just like going to the DMV. They have you pull a number and wait your turn to speak with a representative at the counter. I pulled number 25 when they were serving number 4. I’ve already been waiting 30 minutes now and I’m nowhere near leaving soon. Everyone can hear the reps begging canceling customers to keep their service – very unprofessional.
I would not recommend Time Warner to anyone.

As every other reviewer has mentioned, the wait time here is quite long. I stopped in at 4:00pm at the end of the month (Aug 31^st) which subsequently fell on a Monday. After speaking to the representative, he mentioned that my particular day would have one of the longest wait times.
I spent about one hour and fifteen minutes waiting to return cable modem to cancel my service. The man behind the counter was quick to check in my equipment and told me that everything was good to go on my account. Other than the longer wait times, I had zero issues with my visit.

The wait times are comparable to the DMV, and the attitude of the workers here are terrible. They must hate live terrifically.
Anyhow, after getting my first bill I noticed additional charges making my bill way higher than promised.
When I moved, I returned my equipment to the store, and now I get a threat letter asking for a full payment of the device. During my move I lost the receipt they provided me, but now I know for the future not to do business with such a low quality company.
BE WARNED!

Oddly, ever since we dropped TV, our internet quality has degraded significantly – and we didn’t change our level of service (turbo). Our wifi connection using the router THAT WE RENT FROM THEM is constantly dying, and when it IS working, the Ookla app reading shows speeds all over the board. And we’re on the 2^nd router from them, too!
We called them and got various excuses…“too much traffic at your apt complex” (at 5am? I don’t think so!) and «too strong of output to your home since you cancelled TV.»
Total B.S.