U.S. Bank

Tellers are always very pleasant and accomodating, and if you ever lose your card they replace it with a temporary immediately. Convenient.

I love this location I come in my lunch break and I never have to worry about wasting my whole lunch at the bank the most I have ever made line was one customer ahead of me !! The guys here are all friendly and very fast !! Enough parking !! Happy customer !!!

its high time i reviewed my new back to clear the name of this location from the other 1 star ranter. im actually not sure if that guy was reviewing this location, or the bank as a whole… seems like a hidden agenda :)
this is an ity bity branch within the vons grocery store. no frills, only a few windows (so might have a wait a bit for services), one private room if settings things up. considering i go to the vons for other reasons all the time, its quite the desirable banking for me. i dont need some big fancy storefront.
so first off, my relationship with US was supposed to be a short and easy one. they have this amazing visa cash bank card… Cash+. but the catch is, you HAVE to apply in person within a branch. yes yes, hook, line, sinker to convince you of other things.
so here comes heather, ready for a new rewards credit card to make my spending pay me every time I use it. im in a good mood, ive done my research, and feeling open minded. ‘id like to apply for your credit card,’ I say. and that little opener ended with me walking away with 4 different US Bank accounts.
what a sucker, right?!
well, I dunno… I got my rewards credit card, I got a completely free checking (no min /​direct deposit needed since I had a credit card with them) which included 4 free books of checks (enough for a lifetime in todays world where you never need to write checks), an attached regular savings, and was convinced to sign up for their S.T.A.R.T savings account because when you put $ 1,000 into it you get a $ 50 visa card on the spot, and then another $ 50 after keeping the money in there for 1 year. hmm… 10% interest on a savings account? no brainer.
they were running a promo (probably ongoing) that since my checking qualified for their workplace program based on my employer, I got a $ 100 credit after using my debit card (pin purchases) for $ 100. free money? again, no brainer.
William (young gentleman with glasses) was basically beaming with joy i said yes to every opportunity he threw at me. He called me a gold carpet customer, and yes he got commission based on my enrollment level. happy to help. you helped me, i help you… wonderful system.
on top of getting their awesome cash back credit card, a completely free checking account (my main back is online and I had no way to deposit cash, thats why I wanted this), free checks, $ 100 free spending, $ 100 /​10% interest to keep savings with them for a mere year…
I was called by William quite a few times to make sure everything was going smoothly and to inquire about any questions. he made everything easy and comfortable, was competent and knowledgeable, on top of everything I needed to do (the S.T.A.R.T program requires you to do auto savings for one month, then you have to deposit the rest of the $ 1,000 and cancel auto depositing… yes a few hoops and memory). ive been left with the lasting impression that I am an actual valued customer /​client rather than just another number to them. and I truly believe that is due to THIS branch.
its just been a very positive experience with one of the «Big Banks.» and this is stated after months of being with them now.
i was also told US Bank was never part of any of the bailouts, has always been very conservative about its business practices, etc. Their online banking is easy and very secure. I’m thoroughly satisfied. and in a time where customers are pretty wary and are feeling betrayed by banks, its in their best interest to offer competitive incentives. and US Bank definitely does.
OH and free up-​to-​date FICO score with Experian if you have any US bank account (even just the credit card). awesome!
make your money work for you.

This is the worst bank out there! The service is slow, tellers are rude and unprofesional and the bank has some very poor banking policies (ie screw over the customer as much as they can)! Stay far away. Do yourself a favor and use a credit union instead!