Victoria’s Secret

I called one day after the Semi-​Annual sale was over, to check if this location had any sports bras left in my size. After all, I didn’t want to brave the horrors of Westfield UTC parking for nothing! And, VS is usually kinda disorganized especially during these sales. The young woman who answered the phone was so incredibly accommodating — not only did she go check on the bras, she gave me a detailed description so I could decide if I wanted to hold them behind the counter. And of course, the items were waiting for me when I got to the store. I regret not getting her name, but she was very helpful!

always a wait. every time come to this store the line is 15 people long. very frustrating. would rather drive to a victoria secret that is further from my house. could improve service.

I went here on a Tuesday around lunch time and it was way way understaffed. There were only like 3 people working. I debated waiting in line for my free monthly panty as it had grown to over 10 people and wasn’t moving very fast. This place has a good selection of lingerie and usually has everything in stock but if you are looking to get in and out, this is not your location to be at.

The UTC Victoria Secret was such a great help! The service here is excellent especially to the girl who was helping me out. I regret not getting her name but thank you so much for everything. I basically was the last person in the store & I know it’s late & the workers just want to leave but they waited patiently for me to finish & made sure I got the best of service. This VS store carried an exclusive amount of merchandise. This is my go to local VS store & I leave a happy customer every time. Xoxo

I’m pretty stingy with how much I spend on myself but come on ladies– pamper yourselves! You gotta wear it to believe it!
This VS location has a pretty good selection of lingerie and the staff here is amazing. They are approachable and willing to get out of their way to help you find the most fitting product for you.
If you haven’t yet, definitely open up an Angel card or subscribe via email! Lots of amazing deals and free goodies coupons through the mail!
They are now super strict on using coupons pass the expiration date so don’t think you can go a week later and have them honor it.
Besides the issue you have to hand wash everything for maximum usage (I broke the straps of a $ 50 bra by throwing it in the washing machine), and the confusing online VS system (I can’t retrieve my account info and pay), VS definitely has boosted my confidence in terms of embodying all shapes and curves.

Good selection, I can always find what I need in stock. Friendly staff, never had a problem getting help looking for a certain item. Very knowledgeable about stock. I get a little annoyed by the attempts to upsell, but I know they have sales quotas to meet. I also wish there were more cashiers open, especially during peak hours and big sales.

I was shopping yesterday at your store. When I was looking around for new underwear a drawer was so over stuffed it couldn’t close and the handle on the drawer was so sharp it cut my leg open. Now my leg has a painful cut and bruise on it. I said something to the sales lady who was really nice and she said people including the staff complain about it all the time. I love Victoria Secret and all their products but you have to make sure your store is safe for your customers and staff.

This review is for one of the managers named Alex and for the sales associate Stephanie. I am a regular here at Victoria’s Secret because I am in love with their high end collection of bras and panties. I’m in love with their body by Victoria and pink accessories. Let’s say I have more than 40 panties and up to 11 bras :). Every time I come here whenever I am greeted by these ladies, they’re so happy and energetic and always willing to help me shop, and trust me I am one tough shopper because I am constantly changing my mind on everything. But these ladies are so patient with me! I’m updated on everything about their sales I mean who wouldn’t? Everything there is so cute!!! I am a huge PINK fan but a Victoria’s Secret BRA lover! I love Alex! She for sure shows everything that she loves her job by the way she smiles and and by her gestures when she offers to help :) love this store! I especially adore how the workers here are so lenient on their coupons! If you love Victoria’s Secret shop HERE!

I like that for the semi annual sale they had bins with the sizes marked. Actually had the sizes in the right bins Yay! I bought a bikini for $ 25 & undie for $ 7.
There was only one cashier at first then the lady before me asked her to call someone. Which I don’t blame her it was a long wait and I think she was opening up credit card account. When I got rung up I could tell she was new. First I asked her if I could write a check, which I already knew they do, since I’ve done it before. She had to ask the other cashier but I was patient with her.

My first time at this VS and I have nothing but good things to say. From the service on the floor to the help in the dressing room, to the girl who rung me up, everything was on point. On the floor, Tiff was so helpful and sweet and offered me a $ 10 off a bra promo when she saw I was looking at some of their cute new bralettes. In the dressing room, Sheena was helping me out and she’s the best; so personable and collected. She checked on a few things for me that I couldn’t find or needed different sizes of.
There was barely any waiting time at the checkout. The cashier made everything quick and efficient, entered all the coupons I had and stuck my freebie umbrella in the bag. I loved my experience and would definitely return!

Customer service has gone so bad at this Victoria’s Secret location. It used to be good. These days there aren’t enough people to help and then they ignore you even if they are available. I have noticed this trend here more than 3 times atleast. The management should do something about it or close this location. It is going south. If this continues I will completely stop buying at Victoria’s Secret…

I would give this place negative stars if possible. It is honestly the worst location I’ve ever been to and it makes me never want to buy from Victoria Secret again.
Keep reading if you want to hear about the awful and unbelievably disrespectful and unprofessional experience I had. Oh, and when I emailed customer service, they basically gave me a shoulder shrug.
Now normally, I do not expect much customer service, nor do I make an effort to have a negative situation become known, but this incident was unacceptable. While purchasing merchandise, my sales representative was unbelievably rude and quite frankly, should be fired. As he was processing my return, he barked at me, «Give me back the receipt!» When I responded that he never gave me a receipt, he continued the transaction, did not apologize, and then tossed the receipt at me. To make matters worse, when he proceeded to ring up the items I was purchasing, he threw my items into a bag and then tossed the bag at me, ultimately hitting my arm.
Personally, I thought his behavior was wildly inappropriate and disgraceful, especially towards a paying customer. I am outraged by this unbelievably ridiculous experience and the lack of professionalism.
And I absolutely hate VS’ lack of adequate customer service. To have this incident happen to me and then get a shoulder shrug from their email customer service was just a shock.
Considering that their customers are the ones that keep their company thriving, I’m surprised they think it’s acceptable to disregard us like this.

Yesterday I went to this location. There were mini perfume bottles in ornament bulbs, lip and eye products in the bowls under a sign that read «beauty must-​haves buy 2 get 2 free. Individual items $ 10 each». I grabbed two lip products and two bulbs of perfume. I got to the register and the sales associate said the ornaments of mini perfume bottles were not included in the sale. «Jennifer», the person the sales associate checked with, confirmed this. If you take a look at the picture I have attached, you will see that the ornaments are right under that sign. It even has a pink banner around the bowl that reads «beauty must-​haves $ 10 each». I really feel this is false advertisement and it seems that this business prefers to lose loyal customers instead of honoring what they advertise.
I wrote their corporate email address and am awaiting a response from them. If this issue is rectified to a fair understanding, I will edit this post.

How can you not get hooked on the VS products. They have something cute and sexy for everyone… even for your man’s enjoyment. Everyone wins!
The girls who work here are always helpful & cheerful. They do not follow you around and harass. Most items are stocked well; however, finding XS sizes are a rarity– from my experience.
Expect long lines at the register especially during the holidays. They have remote cashiers, but sometimes their machines do not work properly and you end up waiting anyway.

i can almost always count on VS for quality products and excellent service. I have had less that fabulous service at this location in the past, but they seem to have remedied that issue. My first choice VS was the outlet (yay sale!) but that’s gone… i generally go to the location at the forum… but i had other errands at UTC… so i gladly came here.
My main goal of the day was to get my bra size. These ladies are experts at this… they quickly measure and bring tons of samples of bras to try on… i now understand that my bra size may be different depending on the style of bra. Basically I have 2 sizes to try on and pick which is best =) .
I wasn’t ready to buy (i know the big sale is coming up soon)…i headed over to GAP to exchange the bra i just bought (for crazy cheap)…for the correct size (now that i know).
waiting for that big sale and for my sizing to stabilize and i’m gonna have some more fun at VS!
thank you for fabulous service!

This Victoria’s Secret is a disaster. The $ 26.50÷5 panties display is an explosion of panties of all different kinds. It is extremely disorganized both on top and in the drawers. I had to search for forever in order to find my size and style that was not in the labeled drawers. Also, there was a random old coffee cup in the middle of the display. When I finally found my sizes and was getting rung up, the lady stopped in the middle of it to answer a question and just turned her back to me for a good amount of time. Unprofessional and wasting time when I just want to get the f out of UTC.
Now that I know what styles I like, it’ll definitely be online shopping.

It’s a rarity to see a guy browsing the aisles of VS — it’s even more rare to see a guy in the building, period (unless he’s with his lady… and even then, more often than not, he’ll be waiting outside!), and it’s SUPER rare to see a Unilocal review for the place written by a guy — as of this writing, I believe I’m only the second to do so! But, when you have a coupon for a free undergarment that’s expiring that you forgot to give to your girlfriend up north, and you know her size (trust me, fellas — this information you get from your ladies will be worth it in the long run!), it’s time to man up and venture into that no man’s land known as Victoria’s Secret.
I’ve been to this location a few times looking for gifts for my gal — the store is quite clean and I can find what I’m looking for (usually with the help of the friendly clerks — I guess they’re used to seeing guys shopping for their ladies). On this visit, I did find my gal a tasteful pair of undies that I hope she likes… and also fits. The chain does have a great return policy, so it’s got that in its favor.
Victoria’s Secret may be pricy, but you sure get your money’s worth!
(Oh, if you’re wondering about how I got a free VS gift card… occasionally I’ll get gift cards in the mail addressed to an «Estephany F.» No idea how they got that from Stephen F., but as long as they keep the freebies coming for my gal’s use…)

Horrible location! I will never go back here, never!
I had a gift card to use, leftover from my birthday, and I worried that the value might decrease in value, (not sure about VS, but some do, I wanted to use it to be sure),
if I had no gift card to use, I would have left and shopped at a different location, or even shopped online…
First issue, two girls were talking, and did not approach me, then finally when I asked if they could help me find a certain size, one said everything is out, and walked away. Victoria’ Secret staff usually swings to the other extreme, pushy, overly helpful & insistent sales type people, not so anymore it seems, at least, not at this location.
Second issue, the two girls were talking & kept talking about very specific & personal issues, somethings that I definitely should not have overheard, and I was like 20 feet away, so gossip should have said at a whisper, or not at all in my opinion to be honest. I hate to be one of those people who say the customer comes first, but you know in reality, help us first & talk later. I’ve worked retail before I know it sucks, but I also know that you must get sales, be nice, offer credit cards, etc etc.
I used my gift card, and went a very tiny bit over, I would have bought more, had they been nicer. I could always use a few extra bottles of body cream, or my Very Sexy perfume, by why give them higher sales when they acted like it was a bother when I simply asked 2 questions?
My advice:
Go to another location, I chose this one because it was on my way home, and the closest location to my errands that day, never again.

I love the blonde manager at this VS. She is always willing to take my expired VS Angel Card discounts and she’s always so darn friendly.
Also, keep your receipt and do the survey to get $ 10 off your next purchase of $ 50 — it is so worth it, especially after they give secret reward cards with every purchase because then you can use both discounts, buy $ 50 worth of merch and pay max of $ 30 for it — now that’s what I call an awesome deal.

OOOOHHHH La La…
What else can you say about Victoria’s Secret? The workers are always nice and willing to help you find the right undergarment or even a cute T-​Shirt.
Also, lot’s of lotions to choose from for your everyday needs.