Zin Jolene, DDS

I had a problem with two of Dr Zin’s crowns several years after They were installed.
I called to speak to Dr Zin to discuss how we could repair them. (I was willing to pay for the repairs.) I had to leave a voice message.
One week later, a person from Dr Zin’s office called to say they couldn’t find my records. With some jiggling of names, my records were found.
This person did not listen to my question, but proceeded to tell me all the errors of my story (the date of the procedure, the cost, etc.). And yes, they were my errors.
I could see I wasn’t getting closer to speaking to Dr Zin, so we disconnected. I felt frustrated.
When I called back, I took the time to explain to the person that she would help Dr Zin by helping me, but she didn’t accept this and hung up on me.
I’m sure my frustration was evident in my voice, so the person must have felt upset too.
I will go to another dentist to fix the problem and add this day to my vast repository of experiences.
Poor Dr Zin! She missed a service recovery opportunity because a staff person was bothered by a patient phone call. It seems that a dentist would want to keep patients since each represents a lifetime of dental work — and lots of good will.

Dr. Zin is fantastic! Her office staff returns calls promptly. She has always worked with my schedule to find an appointment time for me. If you like personalized service and a friendly, excellent dentist I highly recommend Dr. Zin. –Jamie saben

Dr Zin has always been a great dentist to me. Been a patient of hers for 3 years. Office is very accommodating with appointment times. Very kind and gentle dentist. I would and have recommended her to friends and co-​workers. Never heard anything back but good reviews.

I have to say that I have never been to a dentist who does not have a post kit. I have worked as a dental assistant for years and was very disappointed by this the dentist. Only good for the 6 month cleaning… other than that… go somewhere else to get your work done.