Quality Door Service

After waiting a hour past my 2 hour window of time originally quoted, I had no more than a 2 minute visit from the most unprofessional, condescending RUDE «service tech». Literally he just stood there with his hands in his pockets staring upwards at my garage door and explaining to me …
” ma’am, I’ve been doing this a really long time and my 90% sure you’ve burnt out the motor in your engine.” He wouldn’t even physically inspect my garage door?
He sure had absolutely no problem charging me their trade call fee of $ 37… For what? For making me sit around for three hours for him to arrive late come in for barely 2 minutes be rude, disrespectful, unprofessional, condescending and not even inspect my garage door. Oh and by the way, and this is just the best part of the whole experience. That same evening I had another company come out who actually knew what they were doing and what they were talking about confirm with me that the motor WAS NOT burnt out did not need replacing, instead just helped to change the springs in the garage door. Honestly my fellow Unilocalers stay AWAY from these people.

This door company is not worth the grain of salt. July 3, they said they’d send out a technician the following day; no show. July 6^th when a couple of technicians (Sergio and David) showed up. Pointed out to Sergio that the eye sensor might be the problem. He made several adjustments, and finally concluded bad eye sensors were indeed the problem. So I said, then replace the sensors. He said presently eye sensors are no longer made. I then asked what my options are. He said my only option is to replace the whole garage door opener which would cost between $ 350 to $ 650. I decided not to replace. He then asked me to pay trip/​service charge of $ 39 which I paid willingly as I thought they deserved it because they showed up and unfortunately my door opener was beyond repair. However, another door company, California Garage Door Service, Inc. in Walnut (909) 869‑5935, was called and replaced the defective eye sensors yesterday. Turned out that these sensors are widely available which I verified by only checking at Amazon.
Today, I phoned Quality Door Service and spoke with the owner Fred Minter. I explained to him what his technician told me which was debunked by California Garage Door Service. Fred went on a lengthy lecture that it’s possible that some companies may still carry the parts from their inventory that they don’t have… and keep repeating «understand?» After a pause, I asked him if he’s done so I can say my piece. I then told him I can readily understand if they don’t have the parts in their inventory, but they should not tell the customer that the parts are no longer manufactured that leave my only option is to replace the entire garage door opener. And because of this, I don’t think they should be paid the trip/​service charge. Fred said he’d tell his guys and hang up.

BEWARE! This company took my 87 year old mother for an $ 800 ride and her door is still not fixed. First it was the motor, then the springs, and when she called them back, they said it would cost her another $ 165 just to come out. I then called them on my mother’s behalf and they said they needed to check the paper work and would call me back. It’s been 10 days and still no call back. BEWARE!

I called quality door service because my door wouldn’t open and my daughter had a graduation I had to be at.
Quality door service sent a technician out right away in less than 20 minutes. They quickly diagnosed the problem gave me a price to fix it. They were able to open the door to get my car out and so I could leave and they said it would all be fixed by the time I got back home and they would shut and secure my door since nobody else was home. I arrived home later that night and not only was my door shut and working properly when I opened it they also replaced some more parts that I needed fixed with no extra charge it was a few rollers and some hinges not a big deal but what an amazing gesture by this company to do the right thing. I will recommend this company to everyone I know and to everyone that reads this. Thanks again quality door service you’ve got a customer for ever here.

I called spoke with the guy with (626) number he was real fast to get my info and to send someone out right away before giving me a price. Before hanging up I asked him how much it would be and he stated $ 45 for the service call and between $ 90 and $ 135 for the spring. I clearly stated to him the kind of door I had and the type of spring that was on the door. So David/​Sergio show up to look at the door to tell me it needs two springs instead of the one it has and that it’s going to be $ 350 total. That the door is not to code and that someone probably took the second spring off (No sign of that). So I said no thanks and he told I owed him $ 45 for the service call. So I called the guy back and he spoke ask to speak with the service rep David. David then tells me now he can just replace the single spring, but it won’t come with a lifetime warranty and that it will be $ 250 instead of the original amount quoted. Like an idiot I paid the stupid rip off service charge and told them no on the work. BEWARE OF THIS COMPANY! They misquote you and try to sucker you into paying more or be faced with their service charge. Very unprofessional business tacts.
I will be following up with a complaint with the BBB and will post my review on every site available. Including all my social networking sites. So none of my friends and family or neighbors get sucker…

I found these guys in the phone book and they were the first to repond .I believe it was the owner who came out (Fred ?) and he was very nice. He got the automatic opener running again and it is very smooth. I will definetly recommend these guys !

I don’t know about their services. But there drivers/​technicians are horrible! I see this person driving and textin, not a big deal until i notice him swerving into my car! I just let it go and keep driving then I see him speeding towards me, and flipping me off! What kind of person does that? Yes, of course i may have laughed at him but who wouldn’t??I mean road rage is one thing but that’s a little dramatic. So I proceed to take a picture of the car to get the phone number and license plate, so I can make a complaint. He must of seen me taking a picture because Not only was the person on the phone COMPLETELY RUDE he had told me that the driver had already called to «warn» them about me. Why would they have to be warned if he had no wrong doing? And as i had pulled over to make this call, I had not seen the other driver do so. He must have still been on his phone while driving. HOW UNSAFE!!! I had assured them I meant no trouble and just was giving them a heads up but still he defended this employee, while being terribly rude saying «I had done my good deed for the day» HA! HORRIBLE SERVICE!

They are quick to respond. But before you have them do something make sure to get an estimate FIRST. The guy who came to fix my garage did not mention how much it will cost to fix it. He just went ahead and do it and got surprised how much it cost after it was done. A very simple reinforcement cost me $ 88 plus the fee for them to come out. Very disappointing. Job was done fast (less than 8 minutes) because of it’s simple fix.