Rockin Jump San Dimas

Brought a group of about 25 kids. The staff was very kind and helpful. The jump stations were a lot of fun for the kids while the staff did a great job at maintaining a safe and clean environment. I will definitely be back with my family.

Since it took so long (20 minutes) to check in by the time they took my money my 2 year old was DONE. So I got zero play time a screaming toddler and it only cost me $ 33.00! They should have offered me a refund for this horrible experience! There was only one family ahead of us at check in!
UPDATE: When I went back to meet up with my friends who also had gone they gave me a full refund and passes to come back. So we will try it again some time.

It’s kinda boring at least for myself. My daughter loves it but she’s only 2 and what kid doesn’t love jumping. The thing that sucks though is that it’s kind of expensive just for a couple minutes to jump on a trampoline. I’d probably take my daughter there more often if the prices were less.

As I was thinking about what my wife and I could do to celebrate Leap Day, it didn’t take much for me to figure it out: LEAP!
And so, I told Hyerim to throw on some workout clothes and we headed out to our local «Trampoline Park.»
When my wife and I arrived at Rockin Jump, we were afraid that we’d be the only adults there. And yes… we pretty much were. Nevertheless, I’d be lying if I said we had anything other than an awesome time!
The space is huge and quite clean. They have 5 different courts that you can try out throughout the time you’re there. Our favorites were the basketball courts (we had our own version of a slam dunk contest) and the foam pit (perfect for nailing those front flips and aerials). I quickly learned that even trampolines can’t quite defy the laws of gravity and that if 230 pounds of mass goes up… it must also come back down. Fortunately, I didn’t hurt myself (too badly). :)
The staff was really friendly and the whole place was just set up for people to have a great time.
Quick tips:
— They provide lockers for free so be sure to stash away anything that might fall out of your pockets (because they will)
— If you’re trying to do tricks, don’t hesitate… otherwise you’ll just end up crashing on the padded edge of the trampoline like me.
— 1 hour should be more than enough. Unless you workout regularly, I guarantee you’ll feel gassed within 10 minutes.
— If you’re playing dodgeball, DO NOT underestimate the kids. My goodness. I don’t know what they’re teaching kids these days in PE but I got my butt handed to me by a kid a quarter of my size.

I see why some were frustrated and the family before us said run away…
We thought for convenience this place would be great like sky zone… Boy were we wrong, and we will never use convenience over quality again…
Attend just for jumps and fun, but never and I mean never throw a party there.
You have to sit around for 1hr waiting for the party room that you paid for in the $ 230+ package with no food, drinks or socks. Then you have to wait for food and drinks that cost over $ 100 for 6 «large» which were actually medium pizzas and 6 liter colas. Then on top of that when the pizza arrives, half of them are over cooked and semi burnt with almost no sauce, but only after arriving 30min late with no time left to jump.
I talked to the manager and luckily he did give us 30 more min to jump, minus the 30 minute of waiting for food and eating so that made up for it until some kids showed up at 6:30 and they charged me $ 22 for each kid to jump for just the 30 minutes because it took an additional 15 minutes just to stand in line for the waivers costing me literally a little over $ 88 for 4 kids to get 30 minutes of jump time, on top of that I was paying an additional for «special» socks ($ 26) that should be included in the party package but weren’t.
In the end, I’ll never ever ever pay $ 480 for 6 late, burnt pizzas, 6 liter cokes, a 2hr party package that makes us sit or stand around 1hr waiting for a room for the party, and never pay such high cost of an additional jumper that goes past 10 jumpers, especially for those that jump only 30 minutes and paying for «special» socks on top of that! Never ever again…

Took my neice and nephew here for an hour and wasn’t planning on jumping around with them but glad I did. I got a good work out from it and I also had fun jumping around and flipping around.

I had my son’s birthday party here over the weekend. There were some issues that came up that really stressed me out and that I felt like I should not have had to deal with while planning this party and worrying if it was going to be ok, but Chris and Elise (sp?) were very receptive to my concerns and fixed everything, which is why I’m giving 4 stars. If they had not have handled things the way they did, the rating would not be so good. So with that being said, here are my tips/​things to consider if you are thinking about booking a party here:
1. There are NO outside food and drinks allowed, none… not even bottled water. The only thing you are allowed to bring is your cake. Instead, their rules are you have to purchase all drinks and food through them. Not too much of a problem except if you don’t want soda or Capri Suns served, then you’re left with buying water from them. If I had a choice, I would not serve either soda or Capri Suns to my party and didn’t want to serve water either. I would rather serve organic juice or milk, especially since my son just got braces off and wears a retainer, we try and stay away from soda all together. Now if you are ok with serving what they offer, be prepared to really pay for it… the prices are outrageous. A 24 pack of bottled water is $ 15, an 8 pack of Capri Suns is $ 10. I literally lost it when I learned of those prices and the policy. I’ve had birthday parties other places similar to this one and also local, and they will let you bring in your own food and drink if it’s not something they offer or the food and drinks have been included in the package I got. I’m sorry, but I am not ok with being forced to buy soda or Capri Suns (neither of which I prefer my kid to drink) or paying stupid crazy amounts for these items, especially when you know how much they actually cost. I get paying for convenience, however paying 4 times the price in the store is not acceptable. It’s not like we’re in the middle of nowhere and they had to travel far to get these things.
2. Give the party host a list of people you invited. I ended up almost having to pay for people I didn’t invite. I wasn’t given any suggestions to bring a list and wasn’t ever told how their process works for parties before the actual day. I’ve never had issues anywhere else so I didn’t event think this would be an issue. So it’s a REALLY good provide a list of kids invited to the party host so he/​she knows who you plan on paying for in your party.
Overall, my son had a good time which was great. Was all of the stress from the issues that came up worth it? Not for me. I’m extremely grateful for Chris and Elise, as they were receptive and fixed some things for me. Thank goodness for them. I most likely will not be booking a party here again though. I would not want to be stressing out over things for my son’s birthday parties in the future, I’d like to just enjoy it and have it be taken care of without any worries.

Awesome place! It’s clean, not very crowded, and it doesn’t smell like feet and sweat. Good customer service as well. I will definitely keep bringing my kids back!

Literally writing his review as I sit in one of their shiatsu massage chairs.
The staff has been attentive and helpful. My younger boy hurt himself minorly, and the genuine concern from the staff was impressive. All the guys have been friendly and more than willing to answer questions. The front desk was friendly and registration and the waiver process was simple and seamless.
I’ve been to a different chain of jump places and it felt like the staff there we just a bunch of kids with a summer job and no real interest in customer service. Not here. Will be speaking to front desk on my way out.
The restrooms were clean and had varying heights for the kids. And he prices here are competitive if not cheaper than other chain jump places.
My boys had an awesome time and we will be back again.

The facility was nice, however there was a slight smell to it. The prices were okay, although I was shocked that they charge adults that want to go with their children. My other issue were the staff members. They were very unfriendly and very monotone. It would have been nice if they interacted with the kids more.

Update from a previous post:
Alot better. Got a message from the owner that I failed to follow up on but I went back anyway and was completely satisfied with my experience for my little ones. Alot better enviorment. Will definately be coming back.

Just celebrate my son’s 8^th birthday this past Sunday. What an awesome experience!!! They were VERY organized and helpful! A special THANK YOU to Giovanni and Taylor for all of your help in seeing that his birthday be a success. I will defiantly be coming back as well as other parents who were just as pleased.
Thank you

Took 9 kids there-​various ages from 16 to 3… they all thoroughly enjoyed themselves as did the moms… it was clean, well monitored and not to crowded. The purchasing of socks was a little annoying but I realize that it is also part of safe, sanitary practice and appreciate it. Will be back!

Having three kids ages three, four, and six, I am constantly trying to find a great indoor place for a great price. This is the fourth indoor jump company that we have been to, and we were pleasantly surprised.
Rockin’ Jump is not nearly as busy as the others and it turned out to be moderately priced.
What I liked most was the no-​cost locker. Not only because it was free but also because it was innovative.
Lastly, the staff was friendly and helpful. I have already been back there again with my children who, of course, love it. The staff even remembered us. Cool.

I just took my nephew there for his birthday only last week and we had a ball. I did a simple reservation, we did not do a party or large group deal so I cannot speak on behalf of that. However the facility is really clean and there are several different activities to partake in. From dodgeball to flipping into the foam pit, to your regular trampoline they have it. Prices are reasonable for individual tickets and you get a fair amount of time.
The employees there are mostly early twenty year olds, some are good with the kids others just run through the motions. But overall they do a decent job of enforcing the rules. Not top notch workers, but when I go to places like this I am more focused on enjoying myself and jumping around! My nephew had a blast and I would surely bring him back.

This place has awful customer service and terrible staff members.
One, I was insulted when I walked in. I was signing the waiver for my 15 year old cousin, mind you, I’m 23. About to be 24 next month… An employee comes up to me and says «Sorry only 18 and over can sign the waiver.» I turned around confused and said «I’m 23.» Then she said okay and walked away.
When we went up to the cashier to pay I asked her if she needed to see my I. D because I don’t want her to feel as though I was trying to trick her but she said no it’s fine and she was sorry about it. I mean, management, train your staff how to ask particular questions.
I work in a kids place. I am a supervisor for an indoor kids playground and restaurant. I look like I’m 12 but as an employee, you should never assume. Looks can be deceiving. So to the employee that insulted me… Not only am I over 18 but my pay grade and title is higher than yours.
There was this female working with dark hair working the basketball and small foam pit thing and she had a sour face the entire time. As if her job was so hard just standing there doing nothing.
Lastly, we were in the large trampoline area and I was sitting for a while and the first guy worker with dirty blonde (?) hair let me. He didn’t say anything. I mean, it was practically dead in there. A few minutes later, my cousin sat down on the protective pads and the second guy worker with dark brown or black hair came and told her she can’t sit. I understand if it were busy but there was only two other people jumping so it shouldn’t have been an issue.
It’s just so inconsistent here. Jesus.

Had my little girl’s birthday party here and it went great! Our party helper Amanda actually helped with stuff and kept it running smoothly. I only wish it was longer in duration and it would be nice if the required socks for jumping came free with the parties. I think I spent $ 24 in socks in addition to the price of the party, additional guests and food.

This place is very clean and fun. They allowed me to bring socks from sky zone and trade them in for their own socks. Very nice of them!
Came in on a Wednesday after 6pm and it was full and did not allow any more jumpers. But came in on Friday evening and it was empty. Hit or miss when it’s full I guess. My daughter had a blast and will definitely come back!

Yes, the place is new and clean. Beyond that, it has nothing to brag about.
We attended a birthday party with an active toddler and 10 year old. My 10 year old was a sweaty mess and enjoyed himself. My toddler was looking forward to jumping after attending Sky Zone a few months earlier. Instead, the young child section wasn’t marked off, older kids were running throughout and across occupied trampolines, the worker watched helplessly, and he claimed he tried to tell them to stop. How about don’t hire someone to monitor safety if they can’t be assertive to preteen boys?!
Our party hostess was painfully awkward and not a typical energetic and friendly host.
The food was double priced pizzas from across the street. In addition, they weren’t even hot.
In the months of delays to open, they should have spent time exploring options for all ages and hiring staff that can do their jobs.

Wow! This this place was truly rockin. We had so much fun and the prices were great. The best part was the staff. They were so friendly, fun, and kind. Way to go!