Funeraria Del Angel J.t. Oswald

I really just have to start off with how unhappy my family is with this places customer service. My uncle passed away last month and we laid him to rest four days ago. We held the viewing here on Sunday night. My family dealt with the manager, Rosie, who was highly recommend by a family friend. Let’s get started with the fact that she agreed to a payment arrangement before hand and then backed out. Part two, they PULLED MY AUNT OUT OF THE VIEWING in the middle of the services, during prayer, to demand that she pay the full balance or they would not be delivering my uncles body to church the following day to lay him to rest. Part three they were supposed to order a headboard to put in the casket and «forgot»! Next they printed the memory cards with the wrong date and wrong picture. They also wrote that he passed away in a completely different state on the online eulogy. The people that led the rosary (which were provided by them) were literally falling asleep and kept forgetting how to say the rosary. Lastly they printed the death certificate with the wrong home address. Rosie was extremely rude, unprofessional, and negligent in dealing with the whole situation. She would not even answer my aunts calls and refused to see her when my aunt stopped by to discuss the situation. My family has stuck to the payment arrangements and still are dealing with the unprofessionalism that this mortuary has provided. Now if there was a way to put a negative star rating I would. The ONLY person who has tried to rectify this is Lupita, she is the mortician there. Lupita was on the phone immediately talking to people in upper management to help with the issues at hand. She even gave us the display headboard to put in my uncles casket. She was very professional considering the obstacles she was facing with her employer. All in all, this place will not be a choice again when this unfortunate situation occurs in the future! Please with this being the last services for your loved ones, consider somewhere else who would be considerate, professional and kind. No one wants to deal with these type of things during these unfortunate time.