Suburbia

Worst place ever!!! Wouldn’t recommend to nobody! The workers there suck! I went there for a tux fitting and the guy that was helping went up and then never came back down. And no one else knew how to help us! It was just bad Period!!!

I wish I would have read the comments BEFORE placing my order here. I had such a STRESSFUL AND HORRENDOUS EXPERIENCE!!! I ordered a little boys suit for a baptism along with shoes and the box set needed for the baptism ceremony. The order was promised to me on a Wednesday which was 6 days after I placed the order. Come Wednesday my order wasn’t even processed yet!!! WTF??? The order form was on top of the box set I ordered and my suit and shoes hadn’t even been ordered. Julia (which wrote down my order) asked if I could come back the next day and promised to have my order complete. I went two days later and the shoes and trousers weren’t ready because they weren’t on the order form for some reason. Omg this lady is such a headache. This place is soooooo unorganized and the customer service is a NIGHTMARE.

I went to this location because my soon to be mother-​in-​law recommended it.
I ordered dresses for my bridal party, they did not get there for about 6 months. I went in to see the dress only to find that it was not the right color. I ordered champagne, the dress was mocha. My sales associate kept trying to say that the company that made that dress was their shade of champagne. There was NO WAY BROWN IS CHAMPAGNE. I was there for three hours before they considered re-​ordering the dresses. A week later the dress came in and they ordered some of the girls an XL. Most of my bridesmaids are S or M not even Large which was another headache to get them tailed and the girls were upset. I would not recommend this to any bride. They caused unneeded stress.

I had my wedding party rent their Tux at Suburbia and couldn’t believe all the $*%T i went through with Suburbia Bridal. Suburbia took all of the guys measurements a month before the event and when the guys picked them up, nothing fit properly. The pants were not long enough, the sleeves on the shirts were too short and I had guys with different vest and the colors didn’t even match. What’s the point of taking measurements if they cant order the right size? I had specifically requested «skinny» black ties and all the guys were given regular thick ties which i hated.
When i checked my fathers tux and the Groom’s tux both were incomplete. I immediately called Suburbia and told them the Tuxes were missing the vest and also mentioned that the ties were incorrect for all groomsmen. They told me they would have them ready the next day on Friday 5pm. I had someone go pick up the items at 6pm and they were not ready. They ended up delivering them to my home later that night which was the least they could do after all they had put me through already.
On the wedding day, my brothers shoes’ completely broke. Both shoe soles fell off. Total embarrassment for my groomsmen. His jacket was too small which looked ridiculous for the pictures.
When i brought the tuxes back and made my complaints the owner refunded me a whole $ 40 and mentioned he was going to loose money because of the refund. I paid thousands of dollars for my photographer which was going to show all the bad tuxes and embarrassments and the owner was complaining about $ 40??? Really? Awful service and bad quality tuxes. I would NEVER refer anyone here. Stay away from Suburbia Bridal!!!

Honestly one of the worst places we have ever been to. We worked with Doña Julia as far as getting our tux rentals for my wedding, She is very unorganized, and makes false promises. They gave me a deal to buy my tux and the rest of my groomsmen where going to rent, but I figured since I am buying my tux I should be able to pick it up in a couple of days right?. Wrong… she was telling us it was going to take 4 weeks to get the suit. After complaining and them getting the suit a week after, they ordered the wrong color! We canceled everything and went somewhere else.

OMG the worst place ever that lady Julia is a lier she promise something and she doesn’t make it happen she mess up all my bridesmaids dresses they where all in bad conditions we had to go over and over to get them fixed so disappointed of this place please don’t buy here its a waist of time and your money! !!!

When we arrived at Suburbia Bridal, we were immediately welcomed with open arms. The store has an incredible selection and they were able to tailor all we requested to our specifications. All employees provided exceptional service at a very low price.

This store is a joke! Worst customer service ever. They took my correct measurements yet ordered my suit the wrong size.

Julia is very nice. She took the time to help us pick a dress for my daughter’s party. She fitted her, made suggestions for accessories all with a smile and great attitude. We visited other stores in the area and decided to purchase from Suburbia because of Julia’s customer service.