US Post Office

Theres not enough negative things to say about this place and the people that work here. We lost the keys to our mailbox so we ask the mailman if we can just change out our lock while he has the box open anyway. Nope, gives attitude like its gonna take time out of his day to do. Tells us we need to contact his supervisor. We contact his supervisor (Zeke, not a name u can just make up btw). Next day we contact Zeke and get authorization to change out our lock while the mailman has the box open. To our surprise what does the mailman do? He says he needs to get confirmation from Zeke himself. Why the f#%k would u tell US to do it if you are gonna do it anyway? Since then, the mailman has been butt hurt n has been folding our mail and just stuffing mail in or box. We have pictures and his supervisor knows, so he will be dealt with. Other than that. Supervisors make promises they cant keep. Mail shows delivered and its not delivered… etc…etc…get your sh! t together. you have ONE job!

Who can we call to complain about the service at this post office and about the service of the mailman?

Don’t come here for passport processing because they stopped doing that apparently! They only take mails & what not. Too bad this was close to my house So no stars if we had that option

Almost impossible to call the station – calls are rarely answered, and there is no voice mail.

If I could give no stars and leave a review I would. This is the absolute worst place for anyone’s mail to go through. They have lost checks of mine, delivered other people’s mail to me and now delivered a package of mine to the wrong address. When I contacted them and gave them the tracking number they promised to call me back with in the hour and never did. It was last Thursday the 19^th (today is the 25^th) that they delivered my package to someone else and I still don’t have it or know where it is. It’s a dress I ordered for Thanksgiving, which is tomorrow, and it came a week before but I still don’t have it thanks to this post office. I loathe dealing with these people, they are the worst. When you call them it either rings for three minutes and then hangs up, or they pick up and then hang up on you. No stars for them, avoid this place at all cost.

I have been a member for over 20 years. I go in 2 to 3 times a year. They are always very helpful. Staff always remembers me and are professional and
caring.

I never left a review before because I figured what’s the point — it’s USPS and our reviews probably will not impact their customer service. But after today, I just need to express that they are the worst. The lady that works there, May (she’s the Asian lady everyone keeps referring to), needs to just find a new job, get therapy, or something. Her attitude is disgusting, as many of the people that work in the front. The people who work in the back seem to be nice, but unfortunately «aren’t allowed to help us». I hate having to pick up packages from here! So slow and just rude for no reason. I waited a week to pick up my items because I just loathed the thought of going to this ridiculously slow and rude office. I wish I could have my pickups rerouted to another post office. I’m glad to be moving from my current apartment. It’s so bad I will be looking up the reviews for my local post office before signing my next lease. I have many online purchases and I will be avoiding this kind of negative energy in the future. It doesn’t even bother me that I cannot send mail here, only pickups. Just the fact that they seem to exist to make people’s day worse. Today, May stood over me watching me with my pick up while the phone was ringing off the hook! Why?! I had to finally say to her, «the phone is ringing». To which she responded, «I know.» Continued looking at me for a few seconds longer before finally picking it up. It finally let me know why they almost never answer the phone — when I finally get so fed up them for whatever new reason and have to call (which is rare because they rarely answer). Unbelievable! I hope USPS sees these reviews and actually care enough to do something. THEY ARE THE WORST!

They have the worst customer service ever! The phone rings and rings and goes to a busy signal. Craig is the rudest guy ever. I don’t know if it’s lazy or what. No customer service skills whatsoever. What kind of guy yells and argues with a customer that is having issues receiving mail? There is no” I am sorry you are going through this. I apologize you haven’t received your mail in two months.” I just needed someone to walk me through the whole process so I can figure out where the ball was being dropped. I was only able to get through when I called consumer affairs. I can’t believe these guys get paid so much to act like this and to be so careless. Jonathan is another one who says he will call back and doesn’t.

Slow, understaffed. They don’t do passports. Parking is atrocious. The type of post office that one dreads to go to. It is even hard to tell who the postal employees are because they aren’t dressed in uniform.

I tried to call to avoid posting a bad review, but then just got someone that picked-​up the phone, and placed it back down cutting-​off the call. My original complaint, is that I dropped off my shipping packages at this location, when I normally take it to ship in Pasadena, or in Sherman Oaks. There is never a problem with it getting sent out directly. I leave it here once, and they single it out to go back to Pasadena, where the postage originated from on a few of my parcels. This has delayed my orders, and made them arrive later than expected to my customers. Other locations never do this, and I consider it a flagrant use of the letter, and not spirit of the policy. I will report them to the postmaster as well, this is just rude behavior.

The place kind of looks like an abandoned space. Don’t expect a quick visit. Seems way understaffed here.

Like other Unilocalers, i also dislike this office. I came here once to pick up an envelope and the wait time in line to request my envelope was ridiculous, but i also had to wait some more because they could not find my envelope. They seem like they are understaffed. Lucky for me, i have not needed to come back.

One of the receptionists at the office, an Asian lady, is very rude to customers both in person and over the phone. She always answers passive aggressively, even when you’re not saying anything close to being rude. The Hispanic guy is always so lovely and will listen to you but this one woman is just horrible with the customers.
Also, I’ve received several «sorry we missed you» slips from mailman when I’ve been at home, all day, waiting for the package. It’s always the same guy and no matter how many complaints you make to the supervisor, nothing ever gets resolved. Avoid this place and head elsewhere for your mailing needs.

Waited at home for my package, found the slip in my mailbox. He didnt even check if i was home. he said the gate was locked in the slip but to get to my mailbox you have to get inside the gate. Such a liar! Zero stars

Apparently they don’t do passport service here any more, but that’s not the reason why I’m giving them one star. I called earlier to ask about how to get my passport done and was given attitude by the woman over the phone. She yelled and laughed while I was speaking to her. Where the hell do they hire these jerk-​offs?
Never again. I hope that woman gets butt acne so she’s in pain when she sits down.

Just my luck, needed to mail something out last minute to find a it this post office doesn’t mail out. I guess its just for pickups and passport renewals. What a waste of space and resources.

I went in to pick up a piece of Certified Mail that they had left a note for on my door. The form said that if not picked up within 15 days, it would be returned to sender. I just tried picking it up 5 days after I received the notice and they couldn’t find it. This was at 10am. The woman said she would «research it.» 8.5 hours later she calls and leaves me a voicemail, saying that the mail was returned to sender because it had been at the post office for a really long time. The form said 15 days and it had only been 5! Boo.

I waited all day for a package that was sent and paid for delivery the next day. HOLY CRAP the postal delivery man didn’t knock on my door or ring the bell to simply check if I was home to receive the package. He left the notice in my mail box located on the curb. THERE IS A GOOD REASON why the package was sent next day express mail (and paid for at a higher rate). I EVEN STAYED HOME TO RECEIVE IT!
Poor service is one reason the post office has lost credibility and it’s once glowing reputation. Now I have to hunt it down or go pick it up! Annoying and frustrating.

If you can renew/​apply for your passport elsewhere, please do so.
I went here because it was near my work and I had to wait for 2 hours in order to be seen. Passport processing time starts at 11 am and when I got there at 9AM, i was already 6^th on the sign-​in sheet.
It takes a while before they call you since the lady that handles the passports really takes time to review the forms. If you decide to go here, please fill-​in the passport application form online so it’s easier. I waited for almost 2 hours and when I asked the lady why it takes a lot of time (20+ minutes) for her to process for each form, the lady mentioned that normally, there is an error on the forms and she would ask the people to correct them again. In fairness to the lady that processes the passport, she’s very nice, friendly and very thorough.
I filled in the application form online and brought all the requirements and I was done in 5 minutes.

Few services beyond package pickup and passport processing

Whenever a package cannot (is too large to) fit in my mailbox, I have to come here to pick it up. Of course they close by 5pm on weekdays. I’ve asked several postal workers, «if I sign some sort of release, can the Mail Carrier just leave packages at my front door instead of me having to come here?» Their reaction is the same as if someone was just slapped in the face. Their response, «no, because when we do that, customers come here and yell at us!» Ummm… I said I’ll sign something and then I’m just gestured to scurry away. There are probably 2 people here totally who will greet you with a smile, the rest… are just «postal»!