Abbey Carpet & Floor

In addition to selection and quality, I want to add a word of thanks for Abbey customer relations. I was in looking for a runner yesterday. It was very last-​minute and a pretty specific length/​width. Not something any dealer would likely have in stock and ready to sell off the floor. After walking me through what they had available, the salesman (whose name I unfortunately didn’t get, but he went to Tam High) came across a less-​than-​perfect rug that nonetheless fit our requirements. Rather than pitching me, he actually … just gave it to me. It was such a kind thing to do and a BIG help, since we needed something to put down for a going-​away/​graduation party this weekend. Thanks for being a great neighbor, in addition to providing great carpets and customer service!

Thought this would be a good review but unfortunately not. About 3 weeks ago I visited the store looking for replacement carpet for my apartment. Had a great (I thought) salesmen who was really helpful, courteous and sent me home with some samples and told me that next steps would be for someone from Abbey to come over and measure the apartment once I give them the go ahead. Called him a couple of days later and left a message asking to set up an apartment for an Abbey representative to come over and measure the apartment. Never heard back so called again in a couple of days and actually spoke to the salesman, who apologized for not returning my call. Apparently he had deleted my telephone number in error (!) Everything seemed to be going okay about setting up the appointment until I told him I lived in Noe Valley. He said it was very far south, a long way from Geary Boulevard and it might be difficult getting someone to come out to the apartment. I was flabbergasted but he said he would see what he could do and call me back. As that was over two weeks ago I am assuming I am not getting a return call and will need to shop for carpet within walking distance of where I live. Very disappointed!

A++++ customer service. Andrew and the rest of the Abbey team were amazing with my complicated and ongoing project. They were quick, friendly, and did not rest until we were happy with the product /​project. I highly recommend them to anyone looking for high end service, installation, and carpet. Thank you, Zoe

A woman helped us as we made a slow and untutored decision on carpeting. They have a beautiful selection and it was fun to look through their quality samples. She was very knowledgeable and patient. She then surprised us that they could install on a weekend all the way out at Stinson Beach. We often bring Abbey Carpet up as our ideal experience in home improvement. We could not have been happier with their prices, service and prompt delivery and install work. They were excellent.

Our experience with Abbey started out great. They have a good selection and our sales rep was knowledgeable and helpful. After we received the estimate, however, we were unable to get anyone to return our phone call and/​or emails to schedule a time to get the carpet installed. We were only having the carpet replaced on our stairs, so maybe it was such a small job, it was not a priority for them. However, it was fairly frustrating that they couldn’t take the time to return our calls/​emails.

Sent one guy to install 4 rooms of carpet on 2^nd floor. When I called the store twice to express my displeasure, I received one excuse after another. «We don’t usually install on Saturday.» Now I have to stay at home on Sunday and wait for the installation to be finished. Poor communication and no sense of urgency to solve the problem.
Extremely poor customer service.

A designer friend I highly respect recommended them, but perhaps they treat individual customers differently, because, based on my experience, I can only recommend you stay away!
I was looking for a very specific type of carpet (sun fade protection), but the first salesperson I worked with didn’t seem familiar with this type of carpet, and kept showing me the wrong types. After speaking with a colleague he got me to the correct section, but after wasting thirty minutes looking at all the ones with the label he had directed me to, I realized they were the wrong type of material. When I asked for another salesperson, he confirmed the mistake, but excused his colleague by saying «He’s only been here for six months, and there’s a lot to learn.» (I didn’t bother pointing out to him that it only took me thirty minutes of reading of the labels to figure out that this was the wrong type of carpet.)
With the help of the new, helpful, knowledgeable salesperson – who directed me to the carpets with the correct labels – I found two good options for the rooms I planned to recarpet. He offered to have samples sent to my home. When they did not show up, I called him and he said he would call the company and get them sent to me right away. Once again, they never showed up. When I called the salesman again and let him know, he said he would call the company and find out what happened and get the samples to me ASAP. For a third time, the carpet samples never showed up. This time when I called I left a message expressing concern about what kind of job Abbey Carpet would do, and what kind of experience I could look forward to, if they couldn’t even get the samples to me. I never heard back from him, or anyone at the store… and I never got the samples, either. I guess I got my answer: Bad follow-​through, bad customer service, bad experience.

We highly recommend this business for its selection of rugs and carpeting, but mostly for its excellent customer service. Our customer service person April Agueros is extremely knowledgeable and helpful; she guided us in making the best selections for our situation. We will definitely be back!

Great selection. One salesperson who helped us was very friendly. Our designer has used them frequently and recommended them, so perhaps our experience was an anomaly…
Unfortunately, we did not have a good experience. The salespeople are very territorial — only grudging assistance if your usual salesperson isn’t available — not customer-​focused. Prices are quite expensive. They quoted us one price for our carpet, then charged us another and we really had to fight them to acknowledge the mistake. Installers had to come back to nail down a number of nails that were sticking up, and it felt like this was a big imposition for them.

I dealt with a young women who did not listen and hadn’t a clue about about the products in the showroom. What a waste of time.

Exceptional customer service! This Abbey Carpet location in particular was very helpful and accommodating to my needs. The customer service was great and I am very happy that I went there. The man who assisted me was Dean and he was incredibly helpful.

I’m a teacher, and I came in looking for an area rug for my classroom. Right away, the manager (I think), Todd asked if I needed help, and showed me the rugs. He first pointed out a very nice one, that I thought was a bit out of my price range, considering my school budget. When I mentioned this, though, he quickly said, «Well, I’m going to give it to you.»
He stuck with that — even when I tried to convince him to let me pay for part of it. Very friendly and generous, and I love a business that shows it’s support for public education.
Wonderful.

I am an interior designer in Sf and have worked with Abbey Carpet for over 20 years. I have to say that 80% of my jobs have been perfect and the other 20% Abbey has always been more than willing to work with me to make it right. They also have the best selection of carpet in town at competitive prices. I have worked with many sales people all good, but Judith is the best. I highly recommend Abbey Carpet for all your flooring needs!

All I’ll say is that the sales rep helping us (young guy, pretty abrasive) felt the need to go on and on about how much he «hated all the people» in the neighborhood I live in in SF. He mentioned this hatred 3x and then quoted us a ridiculously high price for a custom-​made carpet.
I went to Macy’s furniture in San Mateo and bought my rugs there instead. Also made sure to tell his colleague the reason why we didn’t move forward with Abbey Carpet — she seemed appalled.
Sales 101: don’t bash your prospect’s neighborhood if you want to make a sale. Idiot.

We recently had Abbey Carpets instal two different carpet types in our new home in Pacifica. Nina M helped us carefully and diligently pick the right carpet for the bedrooms and a different correct carpet for a downstairs den/​playroom. She came out to our home on a wet and dreary morning, measured everything in next to no time and a week later our home was transformed by virtue of the new carpet installation. The two guys who did the actual carpet fitting and install made quick work of it and we feel as though the quality of the carpets chosen, coupled with the excellent customer service provided by Nina made my Family and myself feel very good about our choice of Abbey Carpet and a flawless experience from start to finish. Thanks Nina & Abbey Carpet.

We’ve come in twice to find remnants for small areas in our apartment where we wanted a rug (the first time several years ago and again this past week). We were able to get nice pieces of wool carpet bound to the exact size we needed. The salespeople were helpful without being pushy.

Every time there is an accident in the house (pet accidents specifically), I get really upset and think of Abbey Carpet. They (Cesar) sold us carpet 10 years ago and we had the date all set up for carpet installation. We had everything else planned, wedding, etc, and moving in but at the last minute, they called and said the premium carpet pad (which was supposed to be mildew resistant) we paid for would not be available for a few more months. It was raining at the time, so they wouldn’t be able to come out for a while. They offered a cheapass carpet pad and did not refund us the difference.
Well, 10 years later, it’s pretty obvious the carpet and the carpet pad are bad quality items. Diarrhea and pet urine leak through to the carpet and is hard to clean out. The carpet was touted to us as stain resistant. It is most definitely not stain resistant. The downstairs room is on concrete and they didn’t lay down any vapor barrier so the carpet pad is all mildewy. Whenever it is foggy and wet outside, the carpet pad and carpet becomes wet. Then, the room smells like pet urine mixed with mildew.
Stay away from these crooks.

I’m giving a 4 star based on total final outcome.
****** IF YOU ARE LOOKING FOR A REMNANT READ THIS*******
We were looking for a remnant for our baby’s room. We rent so we didn’t want to spend a ton, but also didn’t want the cheapest carpet.
We purchased a remnant and installation from the owner himself. After doing a bit of competitive shopping, theirs was the best price. I love the owner of this place… he is plucked right out of Brooklyn, NY circa 1973.
My carpet looks nice. It was very professionally installed. I wasn’t super thrilled with the service related to scheduling. The woman ignored my two requests to tell the installer that not only did I have a parking space reserved for him in the garage, but that I insisted he park there if the van fit. The poor installer, yes, one guy… was already bummed when he arrived because he had to circle to find parking only to be told that he could park in the building. He arrived at 9:30 and left at around 4. The scheduler woman from Abbey called him several times on walkie insisting he be done by 1 and at another appt by 1:30. With my little knowledge of carpet installation, I would have guessed he would not be done by at the earliest 3. She wasn’t nice to him at all and he was very meticulous with his work, even vacuumed the hallway carpet in the building on his way out.
The man did a great job at the end of the day, HOWEVER, if you buy a remnant, and in this case it was Karastan that looks like berber, tight loops, make sure it hasn’t been sitting under a plié of remnants for a few years. The loops will look flat and I am not sure if they will perk up.
My advise to Abbey is: communicate the true details of the job to your installer and be nice to him as he is the last point of contact that your brand has with a customer.
I didn’t give a lower review because given the price/​value relationship, I am happy with the outcome. I clearly didn’t choose Abbey based on Unilocal reviews. My husband suggested we go there because he had driven by there. We paid the same for a premium piece of carpet that isn’t going to fall apart or spread a ton of cheap carpet dust for the same price as the cheap carpet at Home Depot.

Two words: All natural. All natural means no plastic materials including polyester, polypropylene, acrylic and many other types of plastics. Abbey Carpet has a tremendous selection of all natural carpets. They do have a selection of plastic carpets and wool-​plastic blends, and they carry rug padding and non-​slip padding made from rubber (which can also be made from plastic) and recycled plastic. I went to a number of different stores and Abbey has the best selection of all wool rugs.
Because of the artwork in my home, I needed a rug that was simple, a neutral color, and wanted something soft under bare feet. Wool is not only soft but it’s also easy to clean. Ice cold water on a spill and there will be no stain. Plus, it’s safe for babies. Why buy plastic carpeting? Polypropylene rugs (plastic) contain toxins, they stain easily, smell over time, and melts in the heat. No thanks! Abbey has many many choices. I had a hard time deciding.
There is a clearance/​remnant section that is discounted. From there, I got a New Zealand wool rug cut to a custom size and finished with wool yarn edges. A 9 by 13 foot rug with non-​slip padding for about $ 1100, half the price of or less than other places.
All the salespeople are kind and helpful. I went in there about 5 times before deciding and everyone was helpful regardless of who got the commission. There’s a warehouse not far from the showroom where they finish the carpets. I got mine in less than one week after ordering. Another store took over a week to get a small rug in from a warehouse. But Abbey took only five days for a 9×13 custom-​finished rug. Thumbs up.
I’m now looking for one more smaller all wool area rug. I’m really close to going back there and getting another custom cut.

We wanted 3 things:
1. To find an awesome rug for our nursery
2. To get in and out quickly (I’m 7 months pregnant with twins and my husband hates shopping)
3. To stay under budget
All points were satisfied, and more. I still can’t believe how smoothly the process went. We were greeted cheerfully, shown the exact section we wanted, and immediately found 3 great options for our kids’ room. The salesperson was helpful, but left us alone to discuss and decide what we wanted — informative without being pushy.
We ended up with a beautiful cotton 5×7 rug for under $ 300, in under 10 minutes.
Not only is the rug nice to look at (kid-​appropriate without annoying cartoon characters), it is so soft to the touch and has those little sticky dots on the back to keep it from slipping. The salesperson was happy to let us browse all day, but like I said, we had a goal to get in and out in a jiffy.
I’m all the more impressed by our experience because we have been practically everywhere — from Target to our favorite variety shops on Clement — and found absolutely nothing. All the other stores either didn’t have items suitable for kids, or they cost an arm and a leg, or they are way too big or too small.
Finally, the new space at 3301 Geary is beautiful. It is so spacious and Abbey Carpet has done the neighborhood a favor by filling in that storefront, which has been vacant and kind of gross for a long time. It’s clean and well-​lit inside, with plenty of room to browse.
You’re not going to find an area rug for $ 50 here, or probably even $ 150. But if you’re willing to invest a little, this is the place to go for service and selection.