Allstate Insurance: Anderson & Schmidt Insurance Agency, Inc

Love these guys. I’ve had my renter’s policy with them for years and they are always super helpful. They helped us negotiate for business insurance when my husband started a business and they have helped us with several claims when we were burgled. Lovely, helpful group! Recommend highly.

I have several policies through this office, and don’t understand the negative review (I say review, because one of these is clearly about the Company, and not this office). I have always received great customer service, complete information, and a quick turnaround.

My review is strictly on this agency. I have used Allstate for years with a rental property I have in Arizona, and the company and my AZ agent has been fine.
These guys nearly screwed me. I had a condo that I asked to switch over to a landlords policy, as we were moving to a new location. I then setup renter’s insurance at the new location. I did this 3 weeks in advance. I gave the guy my billing information, but he never billed me, and my policy lapsed. The only reason I even caught this is that I got an email statement from Allstate for my ‘old’ condo policy, that I thought I replaced.
Thankful that I caught this, as I was able to switch to another company for both policies.
Topping this off is that I called the guy on Thursday morning before memorial day weekend. He said he’d take care of it by the end of the day. When I called on Friday to see why he didn’t call, the person there told me he would be back in the office the Tuesday after memorial day, even though my coverage had clearly lapsed. I told the person to fix my issue before the weekend started, but she didn’t call back.