Sheila Machado – State Farm Insurance Agent

I have never had such a poor experience working with an insurance agent. Basically, this office can’t complete the most mundane and simple of tasks. While with them, the following issues happened;
* They had my wrong address on file for 6 months. it took me over 10 calls to get them to correct it.
* They constantly raised rates even though nothing had changed on our driving record in the 2 years we were with them.
* They had the wrong person listed as the primary driver for 2 years causing our premium to be more expensive then it should have been.
* Although State Farm does have ²⁴⁄₇ customer service, you can’t do anything with your policy until Sheila’s office processes it. Her hours of operation are sporadic at best and I had a very hard time getting a live person from her office on several occasions.
We finally decided to cancel our policies with State Farm. We requested that they cancel our auto insurance and renter’s insurance but to keep our Earthquake insurance. They only canceled the auto insurance and sent us a bill for renter’s insurance the next month. When I emailed them that they were suppose to cancel the renter’s insurance, they cancelled both the renters and earthquake insurance. These guys can not read or do the most simple requests.
All I can say is, thank God I never actually had to file a claim with this office as I’m sure it would have been an even bigger nightmare. I would highly suggest you use someone other than State Farm, or if you want State Farm, use a different agent as Sheila’s office is not doing a good job.