Allstate Insurance: Jennifer Nott Torres

Jennifer Nott Torres at Allstate was at first very helpful and provided accurate information while under coverage at Allstate. Unfortunately I had a ticket and suddenly the tone and way of conversing with me completely changed. First of all Jennifer refused to contact me or talk to me because of my ticket. Second the owner of the agency contacted me and said that this is not a mcdonald where you can have what you want and this is how we treat people that have tickets at Allstate.
They first started by increasing my quote by 20% which is understandable knowing that i am not considered as a good driver by the state of california. The second quote i asked for had an additional increase of 25% which was explained by: This is how we treat people at Allstate.
I just want to remind that an insurance is a service that a customer purchase and the company is therefore mandated to offer a good services where the customer is satisfied and the provider is making an effort for the customer. This is not what happened at this Allstate agency. I am an unsatisfied customer.
This happened at the agency located in san francisco 3030 larkin street.

I have been a customer for a long time! The Nott Agency is always responsive and professional. My last experience with Jennifer was outstanding and I felt she looked out for my interest as a customer while dealing with my new mortgage company. Her insights and advice were invaluable! I really appreciated her candor and input!

I have worked with Jenniffer Nott for just over two years now. Every experience I have had with her has been nothing but wonderful and positive. I have had bad experiences with other insurance companies in the past, so naturally I was a bit unsure how my experience will go with Allstate and Jennifer. Not only do I feel like everytime I call her or visit her office is she smiling but she always seems to have a solution to any issue we may have. The most important reason why I appreciate Jennifer and her office is because of her honestly. I truly know that when ever we are disscussing options or coverage, I know she has my best interest at heart. I never feel like there is some ulterior motive when she advises us. Jennifer Nott is truly the most professional, trustworthy, and intelegent insurance agent I have ever worked with.
Thank you!
M.C & G.C.

Jennifer Nott is absolutely amazing. She goes beyond the call of duty and is always helpful, professional, and knowledgeable. She is the best Insurance Agent ever!