Alpha Towing

I’m joining the majority here. My family’s car was involved in a pretty traumatic car wreck (our car was hit while parked on The Embarcadero/​King block right before a Giants game, with my family members INSIDE the car!). So you can imagine the level of stress & impatience we were experiencing this day. The tow truck company was still a no-​show after 45 minutes of the ETA, after already being at the crash site for an hour and half. With afternoon traffic in consideration, we finally decide to call. Guy says, it’s gonna take another 2 hours because their tow truck is in Oakland! wtf?! I was livid, told him to cancel so I can get another company, & hung up. Immediately after hanging up, the same number calls with a somewhat different voice. This guy says no need to cancel, he’s 15 minutes away from us and can tow our car after all… So bizarre. This company got 2 stars for finally showing up, being kind of apologetic, and towing our car in the 3 pieces that it was in crash.

Driver calls me to confirm pick up but didn’t know my address that was given to the dispatcher already. Gets here… Where is it going? Oh I can’t take it there. Goes back to truck to call dispatch and with no explanation drives off.
Thanks for wasting 4hours if my day.

I rarely write reviews on here unless someone or something really provokes me to… Good or bad. This company… Nothing but BAD. Called for them to tow my car to a shop to get 2 flat tires fixed (aka I can’t drive at all because the tires were almost off the rims at this point). First the driver tells me to drive about ¼ mile to where he parked because he couldn’t get his truck up there (I got towed there… How else did it get up a hill in sf?) then when I told him this, he sat in his truck for 20 minutes on the phone with his boss. When I asked for his company’s number, he left. Yes, the tow truck driver took off and left me with my flat tired car. Then, when I did call the company the dispatcher told me it was my fault and called me a *?cking *!tch. DO NOT USE THEM IF YOU ACTUALLY WANT GOOD SERVICE! WHAT A HORRIBLE COMPANY!!!

got stuck in sf with a dead battery. this company was so much better than SF Auto Rescue. they got to me in less than 30 minutes, jumped my car, and i was on my way. they stayed in communication with me on their ETA too.

Horrendous. The tow truck guy called me 25 minutes after the ETA only to ask me about the pick up location and drop off location. Baffling…
Now I’m planning sit here for another 20 minutes exhausting my patience for him to arrive. Unless, he calls again… wish me luck.

Short and sweet. Just like my visit with the tow truck guy who picked up my car and towed it to the auto repair shop.
My insurance policy covered towing at no cost to me so they sent Alpha Towing. Originally they notified me the truck would be coming by 1pm. Unfortunately, the guy was almost 1 hour late.
I called the central office when it had been 15 – 20 minutes past the ETA. The woman told me «they’re coming from Serramonte, so it’ll be a while.» What does that mean? Serramonte Mall? There is no city called Serramonte… so I had no choice but to wait. And wait. And wait.
Finally the guy shows up, he’s very nice and works fast so I was able to dismiss the tardiness. My car made it to the shop about 15 minutes later and the process was quite seamless.

Great service. A bit expensive but they went the extra mile and saved me from getting a ticket, which they did not have to do…