H-R Towing

My car was dead, so I called Amex roadside assistance (7:30am on a weekday) to get a tow to my mechanic. They matched me with H-​R — the guy showed up 30 minutes ahead of schedule and towed me across the city, no problem. Maybe I got lucky, but I have zero complaints.

If there’s a negative star I would rate them as NEGATIVE! Waited for almost two hours and they cancelled without notification even after I confirmed with their phone representative twice that the tow truck was on the way.
After receiving noticed that a new tow truck company was dispatched, I called HR towing and conveniently, they didn’t pick up their phone.
UNPROFESSIONAL & HORRIBLE SERVICE! DO NOT USE and I will complain with my Insurance Company to be aware of HR Towing!

My insurer selected H-​R and made the appointment for an 8:30 to 9 a.m. window this morning. By 8:38 a.m., the H-​R driver had arrived and left without doing the tow because, he said, he would not wait until a bread delivery truck parked in the grocery store parking lot where my car had broken down could be moved so that he could do the tow.
The bread truck, according to the store’s security guard in the lot, was reportedly leaving within a few minutes (and this turned out to be the case — the truck was gone and out of the lot by 8:45.)
I asked the H-​R driver to wait while I phoned the insurer. My call to the insurer was initiated at 8:38 a.m., after the H-​R driver, who’d up until then been explaining to me that I didn’t need a tow, I just needed a new battery in my car’s key, announced his plan to leave. He had spent the minutes he was onsite in requesting my key, and in calling his dispatcher to give them his diagnosis about the car key battery. I had already dialed the insurer, hoping to actually get the tow done, but as I was on the phone to the insurer, he unsmiling and unapologetically jumped in his tow truck and sped away.
The insurance rep who picked up while he was still in sight, half a block away, said she phoned H-​R to ask that he return, but they said he would not return because he was already on his way to another job.
Predictably, I was there the rest of the morning waiting for another tow company to come. By now, I have the diagnosis from the car repair shop, which has nothing to do with the key battery.

I was hesitant to use HR after reading the reviews but my insurance had linked me with them so in order to save costs I decided I would wait — even after getting an ETA of an hour and a half. However Omar showed up within thirty minutes and was professional, kind and extremely helpful. I am glad I waited. Omar even helped me unload the car into the auto repair shop since the battery was dead. He did a great job and made my day a bit easier and he even made me smile !!

I have never been treated so poorly. The quality level of customer service is so bad and so rude that you will be amazed that a company can speak to you and still want you business. I would say hang up and try another company before you they verbally assault you and treat you like you do not matter… because in their world you do not! If they treat you that bad imagine how they would treat your personal property.

My car was towed the other day. I needed to get my belongings but they were closed bc it was a sun. The tow truck driver happily waited to release my items. He was very helpful and informative when I asked him questions about insurance. The next morning I called to authorize them to release my car to AAA. She was very polite and patient. I wasn’t put on hold and she was very quick when dealing with my issues. Idk why this place had some bad reviews. But I personally had a great experience with them.

This company is unprofessional. My insurance company contacted them to tow my car and they failed to call me and tell me they were unable to tow my car. I waited for them for almost two hours and was forced to call another tow company. I do not recommend them for emergency situations which, is generally why individuals need a tow in the first place.

Excellent… at no-​showing and wasting your time. Waited 1.5 hours after my insurance put me in touch with them for roadside assistance, and they disappeared after I called to see where they were and insurance called to tell me they cancelled.
In short, they fail at operating a business. Reminds me of the Woody Allen quote: «80% of success is showing up.»
Obviously as they don’t show up, it’s unlikely they’ll succeed at anything basic.
Only use them if they will do it for $ 10 or pennies on the dollar. But good luck if you do!

100% a terrible experience. Last night I sat in my truck for SIX hours waiting for a tow, Allstate insurance turned to these characters for help who were of NO help at all. Not only was I given the run around, but after the «20 minute call» and waiting 20 minutes, I called back to hear a rude man/​kid laughing and hanging out with buddies who told me it would be another 40 minutes. Then another 30 minutes after that. Then another 30. THEN THE TOW TRUCK BROKE DOWN and never came, and the dispatcher said he didn’t believe it was broken down and the driver just didn’t want to make the run. What service. 630 I placed the call for the truck… I was home in bed at 130am. Thanks for nothin guys.

My experience with H & R Towing wasn’t bad, Maria and her staff were friendly and kind.
They answered ask my question and always had an answer for me. After calling them numerous times.
Thank you

Our roadside assistance contacted this company to tow my husband as the radiator blew and the car was not driveable and he was stranded outside the Caldecott tunnel. After an hour of waiting, I called this towing company to get an eta as it was starting to get dark outside. The person that answered the phone had no idea what I was talking about and said they hadn’t been contacted and if I wanted to pay out of pocket they would come, otherwise I needed to contact my roadside assistance carrier.
Sooo, I called roadside assistance who had talked to someone with H&R towing after our initial call that had confirmed the pickup. Upon further calls it appears the guy that was supposed to tow us decided to leave for the day and not let anyone know! 3 hours later… We are still on the side of the road trying to find a company that will cover this area that is covered under our plan. Terrible customer service, I highly recommend following up with this company every 5 minutes to make sure they’re coming if you intend on using them.

These folks are nasty. They were blocking my drive way. I asked them nicely to move the vehicle close to where they would mount the car they were towing. They were blocking two businesses from operating. When I move my own car into my own drive way, one of the H-​R drivers gave me the f-​bomb like he owns the place. The nerve of these people. I sure don’t want to do business with them.

After waiting for 2 hours for Knockout Lockout to give me a simple jump start, H & R towing came within fifteen minutes.
I was doubtful after such a long wait, so I called them directly and told me the guy was five minutes away. The driver himself then called to tell me he was one minute away and would call me if he couldn’t find me.
The guy, I think Omar was his name, was courteous and had a very experienced and competent air about him. He handed me the slip to sign, and shone a flashlight on the dotted line, in a smooth automatic way.
This was emblematic of the whole impression I got from the way he carried himself, he seemed to anticipate and be ready for everything, and then he closed my hood for me and gave me a smart farewell wave.
Their equipment seemed to be the best too, the tow truck the guy was driving could have carried my whole car on the trailer bed (rather than dragging it, as most little tow trucks do).
I know it’s just one experience, one night, with one guy but the entire experience was smooth and easy.