Arellano’s Wood Windows

We needed to replace a very large wooden window in our 1927 SF house and Rick came out for an estimate (extremely competitive price). He was efficient, proficient, and we were able to get our window replaced within 2 weeks.
We are extremely satisfied, both with the window we got and the professional installation and service! We would recommend this company to anyone wanting a window replaced!

I write because I found them on Unilocal with so many good reviews — you have to know that working with Rick was the biggest mistake ever. I chose him over the others because he was so personable and friendly when he came to do the estimate. Once he took the deposit, everything went downhill. He cancelled on the job several times. One time because a bigger job came up where he would make more money. He told this to me. Another time for some other reason. And then a 3^rd time he bailed — citing that family was more important. Well, correct — but if he hadn’t no called no showed all the other times, it would be more believable. He’s just not trustworthy.

If I could give less than one star I would. Had to call numerous times to try and get quote and speak with Ric. He told me to send him a picture of the door I needed replaced along with measurements. He never replied and even after numerous voicemail meesages, he never called back. Poor business standards. Would never recommend them for any job!

We’ve used Arellano’s for all our wood windows, including two huge replacement custom windows for our front porch on our Craftsman house. (The windows needed to look like the early 21^st century originals — and they do.) Arellano’s has always been great. About a year ago we had a problem with one of the mechanisms in one of the smaller windows that we bought from them. The owner came out and replaced the mechanism for us himself. It would have taken us all day to figure out how to do it, but he did it in 45 minutes. They’re very nice people and make excellent windows. If you ever have trouble getting in touch with them over the phone you can just stop in the shop. Also, their windows are ¹⁄₃^rd of the price less than we got quoted anywhere else.

Good place, owner is a fine guy, any window or door problem they can deal with it, fix it. Rotted-​out windows duplicated: they did one for me, odd shape, I just took the old one in and a day later I had the new one which fit perfectly. Recently they resized 4 doors to fit new carpet. Good prices, straight dealing. Polite & friendly staff. Efficient.

I am a landlord in San Francisco. I own an old Victorian building with big wooden sash windows. I have hired Arellano 3 times to work on my windows. His prices are very fair, he is punctual and I will always call them first whenever I need new windows or repairs to my existing windows. I highly recommend these guys.

Craftsmen they are not. I ordered a mirrored door. He charged me an arm and a leg for «tempered» mirrors. Turns out there is no such thing. He knew I planned to stain and varnish, but the finished door had a knot with putty in it. When I complained, he returned my money and told me not to come back. Fair enough. I won’t. Maybe you should too.

Is it possible to give less than one star?
We bought two custom, double hung windows from these guys based on the referral of our contractor. The owner was friendly enough, and they delivered the windows on time. Problem was, once the window were installed they didn’t work right… they’d open, but then wouldn’t stay open. The contractor, who works with them all the time, said we should call to have them rebalanced, but we never got a call back. So the contractor called them and was told they’d come out that week — they never came. He called again, was told they’d come, never came. Called again, was told they weren’t going to do anything for us, too busy. They still don’t work, but we’ve given up.
We agreed to used these guys rather than a national manufacturer (Anderson, Marvin, etc) because they were local. BIG MISTAKE. Thousands of dollars down the drain.
When we replaced our kitchen window we used Marvin. The window works great.
Any recommendations for a time machine so we can go back and choose the right the vendor the first time?

Arellano’s replaced 5 double-​hung windows in our 1911 SF house. Their price was comparable to off-​the-​shelf windows and I liked that they’re local. The new windows perfectly matched the look of the old ones, but are SO MUCH NICER. The house is noticeably warmer, and the windows work perfectly. The work was done on time and on budget, and they left the job site clean (there was way less dust than I’d feared). Rick had to come out once to deal with a squeaky pulley, but he was responsive and fixed the problem quickly. My only complaint is that their price for priming and painting the windows seemed steep. We hired someone else to do that.

A year ago, they replaced 3 windows for us. Communication was a bit of a problem at times, but I got exactly what I wanted. They are very friendly and their work is beautiful.

Arellano’s has taken thousands of dollars, and they’re months behind schedule for a set of four windows, and still not delivered and don’t return phonecalls. I’m writing this Unilocal review to alert you that you should not consider them reputable until this is resolved.
Aside from this (!!), they seemed great– it’s very sad that I may have to sue them to get my money back.

Highest quality custom windows with very professional installation. I had 5 windows done for my project including some difficult 6 foot high casements– they fit perfect and look original to my 20’s SF home. I am a home improvement nut and a demanding customer, but I could not find anything that I would have changed. The installer Rick works fast and clean, clearly knows what he is doing, plus he is a decent guy. He even took the time to teach me a few things about how windows are made. I did check a number of competitors and Arellano’s prices were very good. I will use these guys again.

Rick Arellano is very professional and knows his business. His dad Jose is a craftsman. They build wood windows of quality materials and impeccable attention to detail. Rick is on time for all appointments and very careful in taking measurements, checking and double checking. There is no BS involved — he listens to what you want, measures everything, gives you a proposal, and that is his best price. He gives you a firm date for installation and he is on time for installation. He cleans up everything — except for the fact that you end up with new gorgeous windows you would never know he had been at your house. He is a licensed and bonded contractor. He follows all the rules and gives you an actual written contract.
Arellanos Wood Windows made new sashes for the front of my house– 16 windows. It wasn’t cheap, but the quality of workmanship shows that we got a good deal. Thanks Rick!

Highly recommend using these guys. They are local, very knowledgeable and quality craftsmen/​people. These are custom-​made windows of very high quality/​build.
There was a little hiccup/​delay in delivery (thus the one star ding), but installation, once started, was a breeze. I was told by others that installation is a nightmare (dust and debris-​wise), but these guys must have not ever heard that — the place place was immaculate during and after install.
And oh what a difference the new windows make — it turned my drafty, noisy condo into a tranquil-​ish (I’m in the Mission, heh), insulated home.
As another Unilocaler noted, they are busy, so make sure to book ‘em early!

Just had 6 new replacement wooden sash sets installed by Nick from Arellano’s. The windows were delivered on time, installed in one day, and the fit and finish are great! Nick’s original measurements were spot on, and he and his crew did a perfect job on the installation.
Thanks, guys!

They custom make wood windows and doors. Beautiful quality and excellent workmanship. Very nice to deal with.