Ben Sherman

Such a sad thing they are closing Ben Sherman stores in the US. This place has amazing British staple clothing. I used to order Ben and Fred Perry from London back in the day. Was shocked when they opened up stateside stores.
If it’s still open for a while get in there! I wound up getting fantastic deals, 40%+ on the items I got.
This place had it all. Great sweaters and outerwear, but also an amazing selection of what put them on the map, the button up plaid. Gingham check being their best know trad piece, there is no shortage of other patterns as well. Wallets, bags, hats, shoes, I could go on.
I guess you could still order online. But, fits are a bit different than standard american but I think that’s a given.

Exceptional service! The staff were really helpful! I’m a fan of Ben Sherman products. Also ended up having a foodie conversation with one of them and he recommend Brenda’s, which ended up being amazing!

I had a shirt come out of the wash with some of the colors bleeding a bit. They let me exchange it for a new one. Awesome!

The service here is prompt and attentive. The staff helped my fiancé pick out a suit, complimentary shirt + bow tie.
Informed and helpful. We love Aaron and Cedric.

Return Policy Sucks– ONLY for store credit!
What clothing store only offers store credit for returned items that have not been worn and with the price on anymore!!! REALLY??? That fact that the clothing is outrageously expensive and not all that unique in design is one thing but to not offer a return is backwards business. I’m stuck with a $ 30 gift card that I have no intention of using… dose any one want it?

Ben Sherman has been my favorite brand since my teenage years. As a mod in London in the ‘80s it was ‘required’.
Whenever I’m in the area (not that often — twice in the last 4-​years) I have to pop in and buy something.
Bought a couple of polos yesterday and the staff were courteous and knowledgable on the product. They complimented me on the polo I was wearing which sounded kinda strange until they explained that they didn’t get to stock that color combination (bought in NYC).

My rating is just based on the aggressive employee-​customer interaction. It’s blatantly obvious they are working on commission — a beyond unenjoyable and uncomfortable experience for the customer who enjoys shopping at their own leisure.
Immediately upon entering the store, two employees swarmed on us like flies to poop. They started throwing (literally) shirts at me left and right b/​c I think I glanced in the direction of the clothing rack). They trailed behind us, waiting to see where our eyes gazed so they could go in for the kill.
OH DID YOU SEE THIS ONE!!! (no, no I didn’t get a chance to bc you haven’t left me alone yet to peruse on my own).
OH LOOK AT THIS PATTERN. OH HAY! IT COMES IN GREEN, RED, BLUE. OH LOOK, DID YOU SEE THIS PATTERN? LOOK AT THIS ONE! I LOVE THIS ONE, DON’T YOU? DO YOU WANT ME TO START A DRESSING ROOM FOR YOU?!
One of the female employees seemed to be training or giving «tips» to another employee, as she was instructing him within earshot on how to get a customer to buy crap they don’t want: «If they don’t like skinny pants, tell them how good it looks, you know.» (This was after she «complimented» my partner’s shirt. HAH!) Way to make your customers feel awkward!
The only refuge I had was to retreat to the dressing room. They wouldn’t bother me in there, right? Surprise! Before the first shirt had even been fully buttoned, there was an employee shouting through the door to make sure «everything was ok.»
Again, I had to listen to the employees chatter outside the dressing room on how to wrangle in their next victims. «Customers! Go over to them!!»
I think I’ll stick to shopping online for this one, I’m still recovering from PTSD.

Zero customer service skills from the transgender manager at this location. Plus the return policy sucks, it’s only for two weeks. Don’t know why I expected more. Makes me start to dislike the brand itself.

Like Ted Baker, Ben Sherman features clothes that have great accents, trim and color options, however, their styles tend to be a bit more casual than Ted Baker. What I like in particular are their accessories — pocket squares, scarves, belts etc. Unlike Ted Baker, the sizing guidelines for shirts won’t drive you insane (but if you are not thin or of average mass, you might have a difficult time finding clothing here unless you have a good tailor).

Clothes are expensive (compared to where I normally shop, Uniqlo, Macys, Target) but worth it. They look cool. Details on everything like plaid lining inside the Harrington Jacket, Functional buttons on blazer sleeves, Slim fit. I know everybody that works at the store now since I go there so much.

I was in town on business and was impressed to see the store was conveniently located near the convention center. I browsed the offerings and a few items caught my interest. As I explored the shops in the area I made a return visit on the way out of the neighborhood. The staff was excited to see me back and were very helpful. They even made a few suggestions in addition to the items I pulled. I mentioned that I have made my purchases from the website and this was the first store visit.
Here came the great tip and completed my loyalty to the brand. She said she was from NYC and the Spring Street store has an incredible variety and selection. Great service. Great product. Spring Street is on the list!

Let me start by saying I absolutely love Ben Sherman as a brand. I’m less than impressed about my experience with their retail store though (understated).
I went in the other day excited about buying some new gear. I bought a bunch of different items b/​c I was running out of time I figured I’d just return the colors and styles that didn’t work.
When I went to return a few that didn’t work I was faced by an unfriendly tattooed gentleman (who wasn’t very gentlemanly like)…in fact, he was gruff and said he couldn’t issue a refund only an exchange or gift card. I asked for a special exception but he said no and wasn’t a tiny bit friendly about it. Oh and he was the manager so no where to go from here.
Listen, I realize businesses have policies and rules and I just think if you’re going to have a strange rule that is this out of the ordinary you should be a bit understanding; this did not happen.
Ben Sherman: If you make quality clothing why would you be the only retail store that doesn’t allow returns for refund. If you’re that insecure about your brand you at least need to tell folks there is this special rule. Oh yeah, and hire friendlier managers. Honestly this could have been handled while enforcing the rule if the manager just gave a damn and treated me like a human-​it still would have bugged me but I would be pissed every time I put on a piece of Ben Sherman gear that I own (quite a lot).

I love the styles here. I really do. It’s mod, meets professional, all with a British flair. I really had to restrain myself whence shopping here.

Had yet another positive experience, this time with the very helpful Chelsea, who patiently assisted me with my back-​and-​forth indecision about buying my first suit as well as a blazer that I ended up returning. We eventually found the right color for me — black — and I ended up exchanging the blazer for something I liked better. Thanks for your patience, Chelsea, as I go through my fashion growing pains!

I’ve been in a couple of times, but this one incident will make sure that I never go back ever…
One of their male employees, a brown haired hipster, who was 5’8−5’9 with a tattoo on his left forearm and septum piercing, to be specific. Well, he accosted my two lady friends and I, in the elevator and called us «fucking retards.» The incident was reported, but it seems like Ben Sherman needs to invest in some sensitivity training courses. Because if that’s how you address women, then you are just the worst.

Made a return to Ben Sherman the other day and a lot has been improved from décor to staff. They’ve now included the Plectrum Line to the entire store. They’ve got casual and smart casual throughout the front.
The staff are very helpful and friendly as ever. Another cool thing about Ben Sherman are the free gifts to customers that spend over $ 150. I got a wicked laundry bag. Defiantly have to come back again on the next holiday stroll.
Ask for Nicholas… he is a great staff!

I’m a big fan of this store for a couple of reasons. I like Ben Sherman clothes, and don’t always buy it directly from them, but I happened to walk into the store wearing an old Ben Sherman shirt and the staff noticed and were really complimentary. At first, I figured they were just trying to make me feel good, but after a while, it seemed really genuine and I felt like they were genuinely into the clothes they were selling.
The second reason is the service. I bought a leather jacket at the store and the zipper stopped working easily. I called the store and they told me to bring it by. They were really apologetic about the problems I was having and asked if they could get it fixed for me. A couple of weeks later, I got the jacket back with a new zipper and more apologies for taking longer then they thought. They never asked me to pay a dime or show a receipt to prove I bought it at the store — they just wanted me to enjoy my jacket.
The folks at this store make me appreciate Ben Sherman as a brand and have pretty much guaranteed I’ll be buying their stuff for a long time.

Ben Sherman could probably sell me a Ben Sherman laundry sack to take all my Ben Sherman clothes to the laundromat. Oh wait they actually did.
For a string bean shape like mine, Shermies is just what I need to look reasonable. Slim fit shirts, a plethora of nicely cut jackets and sweaters, maybe I should look into some sort of sponsorship or something.
The staff is friendly and doesn’t give you the typical retail onslaught. Definitely worth a visit

I don’t walk into this place very often, but I should since their clothing is very cool and fits really well.
The spot offers very fashionable clothing that’s suitable for casual walks in the city, strolling through a museum or dinning at a chic restaurant… they have something for most occasions. The pricing can be a bit high, but you are getting quality goods and most items are classic pieces and can last at least a few seasons. When they have sales, they are really great sales — ranging from 20% off to 50% off or even more. The place seems a bit small, but it’s amazing that they can keep a decent variety of items in a small space. I think I’m most impressed with the tailoring since the items tend to fit me very well.

Here is a pro-​tip for the bargain shopper out there: everything in the store will go on sale at some point (except for that exceptionally nice shirt you want that’s full price — that’s called Murphy’s law). And what’s better, is that their online sales (30% off sale item) is actually 50% in-​store!
So yeah, if you’ve ever gone shopping and wondered if you can get a better deal online. When it comes to Ben Sherman, WYSIWYG at the store. The only sad part is if they don’t have your size.
I’m not the tallest person in the world, so I really prefer coming here because the cut of shirts suits my build, you know, extreeeeemely buff so I can’t fit XXS and XS shirts ;) But jokes aside, their short-​sleeve shirts are my favorite — cut perfectly and with some designs that I don’t see going out of style anytime soon.
For the amount of foot traffic this store gets, it’s always clean and the staff is friendly and will start a fitting room for you if they see you carrying around any clothing. If I’m ever in the area, I’ll definitely stop by.