Crate & Barrel

If bought a sleep sofa and selected a fabric which was not in stock which is considered custom furniture.
Be aware if you buy a color of furniture which is not in stock and if it doesn’t fit in the house or you decide to return it, there is a 50% stock fee. This is how I lost $ 1,400.
The store rep didn’t tell me about the return policy for custom items (which is just different fabric color).
On electronic receipt there is a small link at the bottom that says About Furniture Delivery which sends you their website. Very easy to miss this disclosure.
You can easily lose thousands of dollars

Do yourself a favor and buy furniture from Room&Board, Pottery Barn, anywhere but here. It has been 15 weeks and counting, and I still haven’t received my stock plus Axis II couch despite their promise of 10 – 12 weeks. They canceled my delivery tomorrow because my couch «was not unloaded from the trailer» yet. Thoroughly disappointed with the customer service of this store. I will never buy a stick of furniture again from this place and there is literally nothing they can do to get my business back after FIFTEEN WEEKS+ of waiting.

Love this store — super customer service!
Can’t tell you how much junk (aka, beloved acquisitions) has found its way into my heart & home form Crate & Barrel
Just this past weekend, the Mr & I were *only looking* for a new bookshelf when we found our bag completely filled instead, w/​Easter paraphernalia
The super-​nice person assisting us had everything brought up to the 2^nd floor so we could keep all our stash together w/​out having to schlep it around the store while we continued browsing. Big decorative ceramic bunnies, chrome bunny serving dishes & platters… but wait, we were only there to look at bookshelves!
This is a frequent occurrence — I can’t help but get sucked into whatever holiday du jour they have on display & don’t even get me started on their martini glasses… it’s to the point I literally have no more cabinet space. I’ve achieved maximum capacity… but really, I’m an overachiever so I happily keep coming back
Thanks Crate & Barrel!

They have an amazing selection of house stuff. Problem is… nobody is willing to help in this store which makes the experience drab.

Frederic is a snooty asshole, avoid him. Also do not recommend ordering online to pick up at the store as it really is a damn hassle. Maybe other locations have it more together.

Very helpful employees. Down pillow inserts are superior to any I’ve found.

This review pertains to my current experience with crate and barrel delivery services. We bought a set of leaning shelves a while back and when they delivered them and we attempted to assemble the pieces, it turned out we were missing one piece which prevented us from assembling the entire unit. It’s been two weeks since we called C&B and we still have heaps of boxes lying on our living room floor because we still don’t have the piece. Every time we have called the store we are told «the warehouse is in charge of that… the warehouse is currently closed… it should be shipped by tomorrow and get to you in a couple of days…»
Unacceptable. You would maybe expect this from the ikeas of the world, but not C&B. Not a happy customer

Do not buy a wedding gift from Crate and Barrel. They insisted that we chose to have a WEDDING GIFT Sent to our home. After 2 hours on the phone, they refuse to offer shipping to the wedding couple. We already paid $ 10.95 for shipping .
Lesson LEARNED. We will NEVER ever buy a thing at Crate and Barrel.

I ordered a marble dining table from Crate and Barrel. The first one that arrived has a crack right down the middle and cracks around all the corners, and the table legs were all scratched up. The delivery person insisted that to exchange the table, I should accept the damaged table and wait for his supervisor to contact me. Unfortunately, no one contacted us.
We kept trying to contact Crate and Barrel’s customer service about the issue. Finally after two hours on the phone with them, they gave us a really difficult time for accepting the table and finally agreed to exchange the table. The second table that arrived was also cracked. At this point, we had to return the table.
Though their products are quite nice looking, the quality was generally quite poor. But the worst part was the customer service. I have been working with many furniture stores recently as part of a renovation project, and Crate and Barrel was definitely one of the most difficult ones to deal with.
For those shopping online, beware that the crate and barrel website actually moderate their website to reject low rating reviews. As such, the highly rated items may only be half the story.

Expensive bowls and plates. Also poor usage of space. Since theres not really parking here, not sure how you’d get any amount of stuff home.

I had such a great experience with De’jae. She not only helped me find what I needed, but she did it with a great attitude.

Customer service is great, delivery not as much
I had a great experience with the store itself. Rand was super helpful setting up our order of a final clearance item, making sure the order was secured for us, and helping us retroactively apply a coupon when were forgot to bring it.
Unfortunately, the item arrived fairly damaged and since it was a final clearance item, they weren’t able to replace. Customer service worked with me to achieve a satisfactory outcome.
So although my piece isn’t perfect, I still got a reasonable deal and leave happy with the customer service. I just hope they improve the furniture delivery partners.

I chose to get a bed and bench in a ‘stock plus’ fabric. 2 problems:
1) I was overcharged by several hundred dollars on the bench. I realized it when I got home that I was overcharged. They agreed and refunded the difference — be sure to check against their online prices when you get home. Their sales staff is poorly trained and can easily make a mistake since pricing varies based off of fabric.
2) I was quoted 8 — 12 weeks. I ordered November 9^th and the bed was delivered March 14^th, or ~ 18 weeks. I needed the bed for guests who were coming into town in late February — I thought I was building in plenty of cushion. I called a manager at 12 weeks and got a bunch of BS excuses around the 8 – 12 weeks not including «lead time» etc.
When I called the manager explained that my sales associate was new, which is why I had so many problems. I understand that that’s a reason, I do not understand why it becomes my problem. This isn’t IKEA. If I’m dropping $ 4k on custom furniture I expect someone who can get basic factual information — how much the furniture costs and when it will be available — correct. Train your staff and help to supervise the new guys — even McDonalds gets that right. Didn’t get an apology, just a long explanation of why the 8 – 12 weeks quoted really gives them 20 weeks to get it to you.
Punch line: life is too short for bad customer service, particularly when you’re spending this amount of money. I’ve had good experiences with HD Buttercup, Restoration Hardware, Pottery Barn, etc. I will be shopping there in the future and suggest you do the same.

If only I was a high falutin’ SF business person that had enough money to buy everything in this store. Unfortunately I’m just a lowly teacher that can only afford a glass or pepper grinder at a time!

Today, I went into Crate & Barrel to pick up an item to add to my homes décor, I was greeted by the gentleman upon walking in who was very welcoming. After browsing the store for some time, I picked up a ‘Zuma Tray’ in an orange color and then proceeded to the check-​out counter; with a lady checking out in front of me, I waited until my turn. Store associate Grace then walked up behind the counter and stated that she can assist me, I then walked up to the second kiosk from my left which must have irritated her because she snatched the Zuma Tray out my hand and walked it over to the computer sitting aside from where I was standing. After ringing up my item, she asked if I wanted my receipt emailed to me in which I agreed that I did. While entering in my email, I made an error on my middle initial and then another error as I tried to type in «.com» on the touch pad-​Grace rudely (and in an effort to insult my intelligence) cleared the screen and finished my email. As she completed my email, she then looked up at me impatiently and stated, «that’s how you do it.» Considering that the store was not busy at this particular moment, I found it quite rude that she would not spend 2.3 seconds of her time to allow me to enter in MY email as I saw fit.
It seems as if Grace was having a bad day and in turn, it gave me a bad vibe. Customer Service is an absolute MUST and I did not receive it today.
–Lauren.

Another one of my mandatory stops while on vacation since there’s no C&B at home! My only complaint about this location is the fact that you have to seriously lug your finds back to where you’re staying/​public transportation (and I’m sure locals feel the same, but are probably used to it). It certainly limits how much you buy!
The store has a nice, open layout and two levels. I was happy to see some of the new products and check out a few items I was eyeing out online. I ended up taking the Paloma Navone Mallorca Oval Platters in the large and medium sizes. Gorgeous serving platters that I absolutely love! It was really unfortunate that they didn’t have packing boxes large enough to fit these platters, so I had to carry them awkwardly in their thin paper shopping bags. I was afraid the handles or bag would rip from the weight! Plus, no amount of tissue paper was going to protect these heavy dishes. We carried the bag like it was our baby while on the BART and they made it home safely.
Either way, I’m a big fan of Crate & Barrel and I love their products! The store experience is great.

This is great store but before you step foot into it remember it’s Crate & Barrel not the basement barn. Everything here is going to have a much higher price point then your standard home furnishing store. Everything from pillows and couches, to your daily silverware will be at a much higher price point than any other place you’ll shop for home furnishings.
Now that that’s very clear crate & Barrel most if not all the items here will last a lot longer then say an Ikea. Just remember you get what you pay for. There’s a lot to say about quality and the longevity of your items. Located just off of the Powell Street BART station in downtown San Francisco, Crate & Barrel has a great location right in the heart of the shopping district of downtown. Unfortunately, this makes for very hard if not impossible parking to get to the store. But the great resolution is it’s next door to the O Farrell Street parking garage. This is a massive store with three levels of nothing but merchandise and displayed shopping items. Each floor is dedicated to a specific department which makes things a whole lot easier to find for your specific needs.
The staff here are very friendly and easy to talk to and really have a grasp on the products that are being sold in the store. Another great thing about this store is their return policy. All of their items have a very remarkable return policy so that if there is any reason why something were to break or malfunction, you can return it with no problem. It does make things very easy when it comes to purchasing any item. especially because of the higher price point for the products. It made it easier to wanna buy things.

First off, it’s Crate & Barrel. Yes, it’s going to be pricey but these are items that are going to last instead of the cheaper items at Ikea. It’s always going to be one of those stores that you need to think if you want quality and longevity over quantity.
Now that we’ve got that out of the way, this store has a great selection on multiple floors and I always tend to come to this one due to it’s proximity to my place. It does probably get busier than other C&B due to it’s location in the middle of the city. If you plan on loading up, I’d probably recommend making a trip out of it and going down to PA or Santana Row to make life a little easier. There’s also an outlet in Berkeley for some odds and ends as well.

My only issue with Crate & Barrel is the price. I have found the quality of their furnishings to be excellent, but I hate spending the money! My four-​year old couch still looks brand new and that’s with three kids beating it up on a daily basis. I’ll guess I’ll browse often and dream that I could buy every piece I wanted.

I’ve not been to one of these before. It was big, but not crazy Ikea big. Layout was nice and easy. Staff was pleasant but not pushy. I like their stuff mostly — would like it a bit less conservative, but that’s not their thing.
Good store

I love that this Crate & Barrel is the best one I’ve ever been to. And that the staff does not pester me and follow me around the shop, watching my every move or analyzing the items in my hand as if I am a thief. FREEDOM! To be treated like a regular customer, and not questioned because of my ethnicity … ah.
Necessary, utilitarian housewares for great prices; poultry thermometer ($ 3.50), soup spoons ($ 2.95), olive picks ($ 1.25), straw and bottle cleaning brushes, stainless steel tongs for removing hot foods from oven, oven mitts, cutlery trays, corning ware casserole dishes, plus multiple levels of furniture, beds, sofas, chairs, bookshelves and other organizational needs. This Crate & Barrel is quite large and has ample displays and items on sale.
I really like their selection of sturdy German canning and mason jars ($ 2.95 — $ 15.95) and kitchen towels.
Location is convenient and best on foot. Avoid weekend hordes! Or if driving, try the Ellis-O’Farrell Garage!
Be sure to look down — their wood flooring, which is the same in each store, is quite lovely.

When it comes to furnishing your home, Crate and Barrel is one of those stores where you can inevitably find fantastic looking products at reasonable prices. While it is a chain store, its comfortable shopping environment as well as its fantastic staff are consistently good no matter which store you go to and its Union Square location on Stockton is definitely no exception.
I could gush about the products and how I love my $ 3.95 cheese knives or how my simple white dishes are always available when I need to replace that plate a friend broke. However, it’s pretty clear by the fact that I shop here, that I generally think the products are stellar, quality good, and the price reasonable.
This particular store is on the larger side and its three floors of home furnishing bliss are well laid out and easy to maneuver. As you ascend the elevators to the upper floors, you almost think it can’t get much better… yet it does…
The staff are phenomenal and being out of town, they helped me back some of the items that I had to carry back and made arrangements for the other items to be shipped back (believe me, its much easier and better to pay the shipping for the platters than paying the bag fees). They clearly know where the items are in the store and are very knowledgeable about the products themselves.
Oh Crate and Barrel, how I love thee… and how I love your Union Square store even more. Why only four stars? Well, the fact that you are in San Francisco and it comes with a 10% sales tax doesn’t help and while your store may be large, it can get a tad too crowded at times and just a scosh to hot.

***I did not spend much time in this Crate & Barrel, but it seems like an okay location if you like this brand/​chain; I prefer the Crate & Barrel at The Grove in Los Angeles though – much more spacious***
This Crate & Barrel is located in Union Square; parking is hard to find. There are a few parking structures nearby. If you do not mind walking, you can also find metered parking spaces along the street next to the Ferry Building.

Every employee I have ever had the pleasure of coming in contact with has been an absolute delight: helpful, amiable and mostly above-​average-​knowledgeable.
I love how huge this C&B is. You can literally spend an hour or so getting lost inside, and not see everything you want.
The price range is radical and at times, mind boggling; you can buy both a «Wow! Really??» $ 1.95 plate and a «Wow! Really??» $ 64.95 plate of the same size and similar look, which is very indicative of the nature of this store.
USEFUL: They have public restrooms on the 2^nd floor, but you have to get the code from an employee — which is great to keep out the average SF hobo from defouling their lavaratories and keeping it in pristine condition!