CB2

This store was nothing like I thought. It was much much more! I thought I was walking into another IKEA, Crate and Barrel, but I was wrong to my luck. Cb2 is nothing but design and extremely well thought out. The couches tables the lamps I wanted it all I only got the lamp. With customer service being so good and the style that I like I’m sure I’ll be back in.

Walked in to purchase a sectional, walked out disappointed in quality and lack of staff attention.

This is Crate and Barrels modern furniture store. Nice stuf but to expensive.

This place can get busy, but they still continue to provide great customer service. I purchased some larger items and they offered to load my car with the items if I pull my car up front. For as busy as union square is, along with all the construction in the area, the process was seemless. I didn’t have to lift a finger. That was awesome!

This place is nice, staffs are friendly, but the reason I’m leaving a negative feedback is people here are incompetent to do their job.
When you buy something and pick it up later, don’t expect to get what you paid for. They will give you a wrong item. It’s not pleasant to drive all the way to downtown. It’s frustrating when you find that they give you a wrong product. This happened to me twice, once earlier this year and the other one just this week.
Earlier this year, I got a furniture and later found out that they gave me a wrong item. I immediately called the store, and they asked me to bring the item back to store and then they will give me the right product. Really? I’m not going to drive an hour back to the store to correct their mistake.
After some waiting, they did arrange for a delivery/​pick-​up schedule. I did have to wait for another week to get the furniture.
This time, I got another furniture and they gave me a wrong item again! They again asked me to bring it back to their store, and there is no way that I will drive back to the store and stand for all the traffics. They sent someone from store to take the wrong furniture back and bring me the right one.
There is no easy way to find out that I received the right item until I come home and open the box. They really should have checked the item before they bring it to me.

if this review were for the merchandise, i’d give it 5 stars. so far we’ve loved everything we’ve purchased. but the service in store is honestly so-​so. the first time i ordered the lubi daybed, and the salesperson insisted that i had to order the headroll pillow for the chaise separately. lo and behold, when it was delivered there were two headrolls. i was told that if there was anything wrong with my delivery that i should just refuse and send back that part. i assumed the delivery people would communicate why i refused delivery on the headroll. but instead i got a message about the headroll’s redelivery… and so had to make a phone call, with the annoying lengthy wait for a customer service rep, and finally was credited my refund.
i went to cb2 again today for their rug sale. one caught my eye online, but their online store doesnt allow you to order samples, they say you have to borrow one from the store. well…“one” is all they have. and it was lent out. its like a terrible rug library. and i endured the crazy traffic of union square for this useless visit. bah.
love their stuff though, so likely i will update on more mishaps in the future.

I really like there stuff, nice modern kind of a loftish feel to it. The price’s ain’t to bad either. I can wander around and see lots of stuff to buy if I were redecorating and lived close enoph.
It is alot smaller then the main Crate and Barrel. Upstairs is usually all furniture while down has more furniture, rugs, dishes, lighting etc.
CB2 tends to be more Trendy then Crate and Barrel. What ever the latest color is you will see lots of.
It is a fun shop to look around, I hope the chain does well, I would like a branch in Portland!

Really dig the selection here as I am a fan of neat, clean lines and basic, natural materials. Craftsmanship was good as well. Stylish selection.

So this is basically what I want my life to look like when I don’t have to scrape pennies together to pay rent. I LOVE THIS PLACE. It’s like an affordable Crate and Barrel with a lot more color.
I came here to pick up some things for the office space and had to seriously resist re-​doing my entire apartment. The layout of this place is absolutely stunning. Whoever was their environment designer deserves a medal and a half.
Anyway — aside from everything being super beautiful and chic, the customer service was even better. I was instantly greeted with smiles and ‘hellos’ when walking in and they were really attentive to everything I needed help with… which was a lot. Oy.
Upon checkout, they had the warehouse neatly pack everything up brand spanking new and deliver it out front to where my Über was waiting. They even helped me make the trips to and from the store to pack everything up in the car. It’s not often you get that nice of service without asking.
All in all, I’ve had a blast shopping here and I already have a full cart of things I plan on picking up for my own apartment!

I’ve shopped at CB2 many times over the years so it was a pleasure to be able to visit in person while visiting. The store is merchandised beautifully. Although I did not pick anything up, the employees were friendly.

Modern design and crazy prices. The quality of the furniture is good, so i suppose you get what you pay for.

I absolutely love this store! They have some really awesome furniture at some pretty awesome prices.
About 2 months ago I bought a set of 3 clear acrylic nesting tables for $ 199 and it was a fantastic purchase.
You can split up the tables or use them all together. Either way these tables look great and are very versatile.
I highly recommend this store for anyone looking for modern sturdy and affordable furniture.

Okay, after ordering a bunch of stuff from them, I got a confusing order update. I called customer service on a couple of issues and both times they were rude and borderline condescending.

Called ahead to see if this store accepted online purchases. Phone call was picked up within 2 rings and staff that answered the phone was cheery and quick to reply. Thumbs up!
Came in to the store with my two items and was helped immediately. The lady that helped me was very nice and prompt! I walked around because I had time to spare (because of the fast awesome service) and saw so many items on sale, score!
The furniture here is very nice. Modern yet homey and the prices are reasonable. These pieces will last you a long time.
I will definitely come back to get more items for my humble abode! And also order online more (since you can return in store) double thumbs up :)

This is only for Union Square location. And mainly for an employee name John.
Their customer service has significantly went down from the last time I shopped there about 6 months ago.
Half my house is cb2, just to give you an idea of what a loyal customer I was.
Basically they gave me a chair with two right legs which I had to exchange. When I brought all the parts back I patiently waited for them no to be so busy (around 20 mins) to address the exchange. They usually ask you to park right out front (loading zone) for pick ups so I figured it would be ok to leave my car there for a quick exchange as well.
After 20 mins of waiting I let one of the employees know I was parked in the loading zone and need to make the exchange as soon as possible.
Another employee named John budded in and yelled at me as if I was his subordinate. He yelled that «I should not be illegally parked, in fact I should never be illegally parked in general.»!!! He kept arguing with me even though I said I was there to exchange a chair they gave me with wrong legs and wrong hardware.
Another employee ended up helping and she was very nice.
I walked out of there feeling upset & offended.
Even if I was at fault how is it normal to treat customers in this way?
Go to Westelm or the Berkley location. It’s worth the drive because they actually treat you like you’re human.

We spent a good amount of time here browsing when we were Christmas shopping a month earlier.
The staff seemed friendly and helpful despite the higher foot traffic they’re seeing during the holidays. The store seemed fully stocked and everything I liked from the catalogue was available in the store.
I took home the adorable gold pig book ends (they were heavy!) and although inexpensive it didn’t feel or look cheap. The cheese serving set, which I put back was heavy and seemed of decent quality. It was surprisingly cheap with a $ 12 price tag. Perfect to buy a few and have around in case you need a quick hostess gift.
So many potential home decorating ideas went through my head while walking around. I’m sure when we decide to look for our new place we’ll be stopping by.

CB2 gotta love Crate and Barrel’s hipster sister store.
I’ve been an avid fan, I love the simplicity of this place. I admit the prices are a bit high. Quality is great, and the employees always greet you and ask if you need help.
This CB2 sort of feels like a museum, and they’re setting up for a Art showing sometimes! But that’s not a bad thing.

I love CB2. The style just suits me, the build quality is (slightly) above average, and while it’s not cheap, it’s not like Design-​Within-​Reach (misnomer) expensive.
A great place for small items like plates and silverware. A few accessories and fun gadgets for the kitchen. The furniture looks amazing, but it’s spendy, and I haven’t gotten anything there. But I want to.
This location is a little smaller and less impressive than others. But it’s in downtown San Francisco, who can afford 10,000 square feet?

Very pleased with my sofa buying experience at CB2! I got a lot of help picking out the right sofa. The showroom is fun– everytime I go, «The Breakfast Club» is playing on the combo TV-​VCR set. The very same one I had in college.
Setting up delivery was easy. I had to change delivery dates 3x because of issues reserving the elevator in my building, but CB2 was very accomodating and laidback.
When my sofa arrived, the 3 deliverymen worked with my doorman to transport it through the garage and then into the elevator. Each of them introduced himself to me and took 5 minutes to rip off the plastic and lay it down in the living room. There was no assembly required this delivery, but I have enjoyed the Crate and Barrel /​CB2 white glove service once before. I forgot how nice this is because 99% of my furniture is Ikea (they have a nice delivery service too, but it took a week for me to put everything together).
Later on, I got an automated servey on my phone to rate the delivery experience. Great quality and great service– top scores all across the board, including this Unilocal review.

My first experience in a real-​life CB2 shop! I’ve long gobbled up the images in their catalogues, but now I could see it for what it was …
the industrially chic set (ages 25 – 40, DINKs) who go for shag carpets, wooden aesthetics, wire, metal, kooky but simple dinnerware and Mondrian-​esque patterns. Plus, low-​standing coffee tables with marble tops and tufted couches of staid colors like avocado, lemongrass, mint or grey. As CB2 is the brainy-​child of Crate & Barrel, it’s prices shoot a little lower but are still for those with a certain income. This is not *necessarily* the place a starving student in their early 20s would opt for first.
CB2 is ideal for the deep-​pocketed, educated and worldly admirers of New York, Danish design and ‘60s futuristic wingbacks and tweed parlour chairs and circa 1890 Victorian. I like their usage of Walnut wood and high quality fabrics. Their pillow selection is quite unique.
The Signal Floor Lamp ($ 299), Morgon Chair & Ottoman by Jannis Ellenberger ($ 399+$ 299, priced separately), Felt Storage Boxes ($ 19.95-$ 59.95), Lubi Daybed ($ 899), Glass Beverage Dispenser ($ 49.95), Bean Man Espresso Cups, 3oz ($ 1.95), Edamame Server ($ 4.95), Avec Apartment Sofa ($ 1,199), Naxos Dinnerware ($ 3.95-$ 7.95), Turk Vase ($ 21.95), Blox Dining Table ($ 499-​$ 999), 1938 Leather Butterfly Chair, and Yolo Rug ($ 399) are all eye-​catching.
Be sure to visit the top floor, too!