Benefit Brow Bar at Macy’s

Not good customer service, walked in there no one asked if I needed help. The 2 girls that were there just continued to talk with eachother and pretty much ignored me.

I booked a 4:20 appointment the other day to get my brows done here because I have in the past and they are always great. However this time, I got there 10 minutes early and the woman who was doing my brows was over 15 minutes late with no explanation. She was nice enough, and my brows look pretty good, not fantastic though. In the past, the person doing my brows has offered to fill in my brows after she’s done and put concealer around my brows so I am not so red but she offered neither, and proceeded to rush me to the register.
I have had great experiences here in the past so its really too bad that this happened. I guess I need to find someone I like there and stick to that person only instead of risking it with whoever is available.

I live in redwood city and the drive took me about 40 minutes, but it was so worth it. I usually get my eyebrows threaded but I decided to try out something new and got them waxed at this benefit location! I arrived there early and checked in. My appointment was at 3 and Meleah was right on time. She was super friendly and showed me step by step beforehand what she was going to do with my eyebrows! She got the first side done and I was already impressed… so impressed I called her an eyebrow guru! The waxing process was pain-​free and she tweezed the leftover hairs after. The eyebrow treatment was over, but she showed me two amazing products right after. She also demonstrated how I should use these products because I’m fairly new with applying makeup on my brows/​under my brows. Meleah showed me how to appply the gimme brow and the high brow glow. I’m not going lie, my eyebrows looked even better after that, it was the perfect finishing touches! She understood exactly what I wanted and she definitely delivered. Thanks Meleah for hooking a girl up! I will be back for monthly appointments. I can finally say my eyebrows are on fleekkkkk! Thanks again Meleah! :)

Wow I’m surprised there aren’t more reviews about Sharleen! Sharleen is AMAZING! She has been waxing my brows for a year now and my brows have never been more sculpted and «on fleek» since I’ve found her lol. I’ve had my fair share with the other great ladies here but no one quite does it like Shar. She really listens to your likes and concerns and takes her time to brow map, wax and even fill in your eyebrows. Not only is she great at what she does, she’s hilarious, beautiful and humble to the core!

My first time getting my makeup done and Molly did an amazing job! She is the best !!

Meleah is the BEST! I have an appointment with her every 3 weeks on the dot! She seems to amaze me everytime I go in. She tells me where my eyebrows are currently standing and is always sizing them up before working on them. That is why I go to her every single time. When more than three people tell you that they love your brows in a day you know you have the best brow artist EVER! She gets all of my references! :)

FYI for Brow tinting: They no longer offer this service here. You need to go to their Sutter/​Grant location. However they’re still doing waxing.

I would give 0 stars if I can. Keila messed up my eyebrows so much. My eyebrows are already naturally thin enough so I have to fill them in everyday. I don’t like them too arched, there is a clear shape of how they kinda arch. She thinned it out so much, I literally walked out with no eyebrows. She doesn’t fill them in right either. When I saw the results, I wanted to cry so bad. She cancelled my payment, so I didn’t have to pay, only cause she fucked up REALLY BAD. She was kinda rude too. To charge $ 21 for shitty service like this? No way. I can get it done somewhere else exactly the way I like it for $ 10. DONT EVER COME HERE.

I love this brow bar! I was able to get on the walk in list super easy. I was nervous about coming in because I’ve had bad experiences in the past with my eyebrows, but once I met Kelli it all changed! Not only did she fix my brows and make them so pretty, she was very professional and sweet! I also got great make up tips from her. I Will be back again very soon! Thank you again Kelli!

I have to say I’ve been going here for years. My regular person was Evan. I would walk out and immediately get compliments. When she parted ways I went to a couple different people and have had to grow them back out twice because they weren’t right. I finally tracked down Evan at The Balm in the mission district. She hooked me up perfectly within 10 minutes. Brow bar is ok now but they lost talent when they lost Evan. Mo is at the Balm too.

First time i tried the Benefit Brow Bar. I walked in around 2pm and they told me to stay, so in 5 minutes I was sat down with the beautician working on my brows
In 10 minutes we finished and I was happy about the service
The only annoying thing is that there is no privacy as you are sit down exactly in the middle of Macy’s corridor with people walking and staring at you :)

This place was a lifesaver! I was pretty sure me and my boyfriend were breaking up the next day and I just really wanted my eyebrows to look good in a, ‘you’re gonna miss these eyebrows’ kind of way??? In case it’s not clear, I am also a reigning local authority on what guys like…:sigh:
Anyway, I had been waiting over half an hour at a cheap threading place down the street only to have them tell me that they were not going to get around to my pre-​booked appointment because of all the walk-​ins. NooOO!
I called Benefit and they took me in right away. I’m pretty sure the woman who did my brows was named Tawny. She ruled. Like, I would be friends with her. She not only did a great job, but talked me through the whole process to make sure we were on the same page. When she was finished, she even gave me pointers on what areas to grow out so that one day these bushy babies will look the same!
Also, so much less painful than threading. I’ll be back!
***Bring CASH for a tip, since I wasn’t able to leave one on my credit card.

Be sure to call ahead of time for an appointment. This place is always super busy. Unfortunately, I get to wait in this insane line for some brow action because I didn’t call ahead. I highly recommend doing that so you don’t get stuck waiting forever, and no they won’t call you, so if you leave, you lose your place in line. Other than the wait, they do a great job the majority of the time. There was 1 time when they over did it and went crazy on the brow filler. Kailyn is amazing, go to her!!! My eye brows look awesome!

3^rd and final bad experience at this Brow Bar. I recently moved to San Francisco and was hoping I would get a consistent experience as I have been a loyal Customer to the Brow Bar at Macy’s in Hillsdale Mall. I was wrong…
3 words sum up my experience at this Brow Bar.
1) Rude
2) disorganized
3) ATTITUDE
To quickly paraphrase the above, I have had a different girl at each visit and was met with rudeness by 2 of them. Not only did they not make an effort to ask about my day or give a good customer experience, one actually told me I should go to the ATM across the street to bring her a tip! I am a generous tipper and genuinely forgot cash this appointment. In the past if I have forgotten cash, I have rewarded my girls 10-​fold by giving them a BIG tip next time or even stopping by later in the week. The fact that I was told to stop at an ATM just made me not want to tip her at all. I couldn’t believe it
In addition to the general attitude of the girls here, they are extremely disorganized. I was left waiting for 25 minutes once because the girls didn’t mark me as «checked in».
Needless to say, I will not be returning. If anyone has a good suggestion on Brow places in SF, let me know!

This review is only for the scheduling.
If i could rate the scheduling service here 0 stars, i would! Worst experience ever. I scheduled a brow appointment weeks in advance to ensure i would get the time and person i wanted. I got a call stating that malea was double booked and to come in at 11:40. When i came in at 11:30, i was told she had another appointment already at that time that was offered to me. How could you double book someone twice?
I ended up waiting almost an hour wasting my entire lunch break and they still were not able to squeeze me in. I think if your employees make a mistake, you should find a way to resolve it. I have been going here for over a year but this scheduling service i unacceptable. Dont count on the employees here to be able to figure out a scheduling pad…

This review is long overdue. I usually go to the Fillmore location but was shopping downtown about two months ago and decided to give this brow bar a try. BIG MISTAKE.
Ashleigh was my waxer and my experience was horrible! I’d give her ZERO stars if I could! She was rude and rolled her eyes the whole service. When I looked in the mirror after I noticed my eyebrows were uneven, when I mentioned it she said «well that’s just the way your brows grow. You can just fill it in to be even.» A different girl tinted my brows and she even noticed how lopsided they were! She tinted my brows and evened them out by tweezing. Much to Ashliegh’s dismay I DID NOT need to fill my eyebrows in to be even.

Today marks a year since I’ve been getting my eyebrows done at Benefit. I have had pleasant experiences all year long… except for today. Meleah is great and she really deserves all these positive reviews and is definitely the Queen of Brows. She’s great! :)
Five stars for Marilyn and this asian lady I don’t remember as well! :)
However, I called about a week ago and was told that she would not be working that day and I ended up with Keila. First, I was lied to. I saw Meleah there and she was available and it was my mistake for not going to her immediately. Keila fucked up my eyebrows so badly and made my forehead bumpy and red as hell. All I ASKED FOR WAS A CLEAN-​UP AND TO KEEP IT FULL. I can’t even describe to you what the fuck she did to my brows. So here are pictures of three of my eyebrow experiences. I’m sure you can guess which one she did. (Eyebrows were not filled in in all the pictures)
This is going to take me so many months and possibly years to grow back to how it was originally before. I wanted to cry after seeing what she did to my eyebrows. Not only did she not ask for my opinion, but she also did not show me how my eyebrows looked during the process. I was left in the dark and ended up with shit brows. I went straight to sephora and bought eyebrow products immediately after this appointment.
KEILA IS AWFUL AWFUL AWFUL!

Portia is the best. Nothing more I can say. I’ve been seeing her since she was at Bloomingdales, I discovered her the summer of 2009 (I’ve ment to write a review for awhile, I just happen to be waiting for bart now). She is amazing. Great friendly customer service too.
After I I relocated the past year to Sacramento, I still drive to San Fran to see Portia for my brows about every 3 weeks— over 90 miles one way just to make sure my brows are on point.
She gets my brows perfect every single time. Leaves them nice and thick with the right amount of shape. I’ve had a couple brow emergencies and needed to see someone local. Bad idea. I hope to relocate back to the bay– she has a customer for life in me.

I was really excited to finally go to a Benefit Brow Bar after contemplating it for a long time and having heard good things. However, I was a bit disappointed from my experience here. I didn’t have an appointment and was asked to sit down and wait as I was fourth in line. No big deal — I didn’t wait for more than 10 minutes. When I was up I asked to have my eyebrows cleaned up and shaped with a wax, and to have them filled in afterward with benefit product. The girl who did my brows didn’t really consult with me very much and went right to work. She was really fast and efficient, I don’t think it took more than 5 minutes, and it was painless. She did a pretty good job, but it irritated me a little that I felt like customer 3,000 of the day and she kept talking to her coworkers about when they were getting off and who else was coming in that day instead of being a little more engaged with me as a customer.
I was then moved to the makeup part and another girl filled in my brows and recommended a BB cream which I ended up buying. She was a bit friendlier and did more of the consulting which I was hoping for in order to get the most out of my brows.
Overall:
PROS:
–decent price for eyebrow wax ($ 20)
–walk ins accepted
–fast and painless waxing
–good result
CONS:
–employee that I encountered was a bit disengaged

The Benefit Brow Bar inside Macy’s books up quick on weekends, so get there early and/​or call ahead for an appointment if you can. I was first to arrive and got right in, but noticed they were booking into the afternoon by the time I was leaving.
They do a good job – not perfect, but above average. I can’t give them five stars because I don’t like sitting straight up and getting my eyebrows waxed. In theory I know it works, but it’s never as thorough as it is when you are laying down. All that aside, I love being able to check off a beauty errand while being in the midst of a shopping day! Big score on that.

One of my friends got her brows done and it changed my life!
Seeing her professionally done eyebrows made me realize the difference between plucking some hairs here and there versus getting them done. I’ve been coming to Benefit Brow Bar at Macy’s for the past couple of months and it really has made a difference.
Marlin transformed my brows from ugly ducklings to swans! Even Tiger Momma was impressed! However, it’s definitely hit or miss. Kevin once did my brows and while the conversation was great, my eyebrows came out crooked. I didn’t notice it at first when I first looked in their hand mirrors, but afterwards, when I got home and looked in a full length mirror, I realized that one eyebrow was curved while the other was arched. Oh dear.
Luckily, these silly things called eyebrows will grow out for me in a couple of weeks!