Chase Bank

I have just spent the last hour and a half being shuttled from person to person to person, all with different telephone numbers trying to get help setting up my Amazon/​Chase credit card on line and am no further along that when I started! Each time I spoke to a new operator (who had to put me on hold to look up what to ask me) the absurdity of the questions magnified as did my frustration. How many times can you be give a list of cars from different years and be asked if it applies to you? REALLY!?? I must have at least 5 different bank/​investment/​credit card accounts that I easily set up by myself on line. Chase is chasing me away!!!

I’ve been banking at this branch for many years, since the early WAMU days. Sure, it’s a very boring environment (no architectural interest and characterless cubicles) but the employees were generally friendly and it seemed like a good neighborhood place even after Chase took it over. No more. I walked in today and used the interior ATM to make a cash withdrawal. I tucked the money and my ATM card safely away in my purse except for $ 20 that I wanted to use for two rolls of quarters, something I had done many dozens of times before without a problem. As I handed the teller my $ 20 bill that I had just gotten out of the ATM 20 feet away from her and told her I wanted two rolls of quarters, she asked for my ATM card. I told her that I didn’t want to deposit it, I just wanted two rolls of quarters. She insisted she needed me to get out my ATM card in order to do this. WTF? I thought she must be mistaken as that was a ridiculous requirement to make change. I turned to the other teller who shrugged, then to the «personal banker» who told me it was their new policy since October 1^st. What ridiculous, inconvenient and nonsensical new policy is next? I was going to open a retirement account there that day with a substantial deposit, and thank goodness that this happened first or I would have given them more of my money. No thank you. Good-​bye.

DO NOT DO BUSINESS AT THIS S-​HOLE FEE SCAMMNG «BANK!»
Today a friend called me. He had a personal emergency that necessitated a small cash deposit into his checking account. Since Chase is down the street from where I live I said I’d go and make the deposit at the counter with cash. I go there, fill out the deposit slip and present the cash. The teller asks for my ID. I tell her it is not my account. I just need to make the cash deposit for a friend who can’t get to the bank and that it is an emergency. She says… are you ready for this… WE DON’T ACCEPT CASH DEPOSITS… unless, of course, you personally have a Chase account or credit card… because we don’t make money off such things. WTF??? I am standing there with cash. My friend has a checking account there. He is in an emergency situation and this GD «bank» won’t let me put CASH into his account??? Yup, that’s their «new policy» as of this year, I’m told.
Thanks, Chase! Thanks for letting me know you are nothing but a fee driven bunch of crap aimed directly in opposition to your customers’ needs! You suck! Oh, did I mention that I do have a Chase credit card… but did not have it on me… that is now cancelled. Lost business! Also, I was thinking of moving a business account that runs high 7 figures though it to your branch because it is now near my home. Well, forget that! YOU LOSE! Trust me when I say I will let everyone I know in on your absurd new policy aimed at extracting fees at the expense of common sense, logic and your own customers’ needs even when they are in an emergency situation. YOU SUCK!!!

Problem with English? Have banked with Chase for over ten years and have never had this kind of problem with the branch manager — rude and the conversation simply went around in circles as she simply kept repeating herself and it made no sense whatsoever — a simple transaction that I’ve done 3 times in the last month — now the mgr simply changed the branches policy? Chase allows this?

Such poor reviews of my local Chase branch. I don’t venture here that much, but when I do, I’ve been treated well and the personnel have been friendly. Lines don’t ever seem to be too long either. They’ve added a free coffee/​water station here. I think they’ve done that at all of their locations now. Whenever I need to use the ATM here during business hours, I prefer the one that is inside. You just never know who’s lurking behind you sometimes. There’s also two ATMs outside (one on the Polk Street, one at California Street).

So Chase closed my home of equity account – and they didn’t inform me. I tried to use it and that’s when I found out. When I demanded an explanation, they said that it was due to late payments. I told them I never made a late payment for anything in my life. They investigated and agreed that it was their error. They told me that I’d have to go through the application process again to re-​open it. I told them to close it so that I could just do business with another bank and they said I’d have to pay a fee to have the collateral returned to me. They have officially found a way to screw their customers six ways to Sunday!

Super friendly tellers. Very clean bank to boot!

I feel compelled to give this place 5 star rating simply because of the wonderful service I received. Yesterday, I came in to cancel a check. Long story short — I put down a $ 200 good faith deposit on an apartment and when I decided I no longer wanted to move forward (this was not binding), the landlord refused to return my check. Fortunately, I worked with Kayla, a Personal Banker at this branch, and she helped me close my account and open a new one. She also went so far as to follow-​up with me today to confirm that the check was denied.
It is very hard to find good service these days and I was pleasantly surprised with my experience here. Good job, and thank you Kayla!

Great branch. I have both a credit union and Chase. Kayla is amazing, helpful, resourceful and super knowledgable. Try finding her if you’re visiting this branch.

The staff in this branch is awesome… They have always bent over backwards to help me and make sure I am a happy customer! Love them!

I’ve had such a horrible experience at this branch that I had to sign up for a review just to warn everyone to avoid the teller Nicolette (that’s what the receipt said, she wasn’t wearing a name tag).
So today around 5:25/5:30 I’m there to make some loan payments for my boss. After a few minutes of waiting in line it was my turn to see a teller.
Unfortunately that teller was Nicolette (I’m assuming that’s her name). She kept making petty commentary during each and every transaction about how if I had filled in the numbers on the coupons it would make it sooo much easier for her. I thought I had heard the last of it, but as another bank employee approached her in her booth she loudly exclaimed «Sorry it took so long! But since you didn’t write in the number I had to subtract it from the balance to figure out how much to put in! :)» (God forbid a bank employee do MATH, that’s CROSSING THE LINE)
Passive aggressive much? Not even once did I voice a complaint about how long she was taking, she just kept making these snottyass comments in the most condescending tone, talking to me like I was a child.
And to top it off, after she handed me my receipts she tried to LECTURE me further even though there were many other customers waiting patiently in line. «In the future, you should fill out the number to make it easier! Then it’ll be much faster next time!»
I’d rather keep my money in a shoebox than to bank at Chase and deal with this teller on a regular basis. Next time if she’s there I’ll let the person behind me in line deal with her bullshit.
The one star is for the other tellers there who don’t give me flack. Nicolette gets negative stars.

Worst chase branch ever. I will even close my chase account using other branch!
Arrogant and not helpful at all

Sorry Chase,
I’m moving my savings to a credit union, all you Unilocalers should do the same.

I am very upset. I just got a phone call on my cell phone from a foreign lady who said she was from Chase. She asked me if I have an account with them and if I want $ 125 to open a checking account. The call sounded extremely suspicious and fake so I told her no and ended the call.
Then I tried to call back and it rang four times then someone picked up and then punched buttons into the line. At that point I went onto Chase’s website and called the fraud center to let them know. And gave them the number that called me. The number is: 415−749−1411.
After I was finished speaking with Chase’s fraud department, I called the number back again and this time a person named Joe Corpas, who said he was the manager, picked up and told me that they really were Chase at California and Polk and they were calling to offer $ 125 to open an account.
First of all, do not call me. I should be on a no-​call list. Second of all, how do you have my cell phone and my information? Third, if you are really a Chase branch, why, when I call, do you pick up right away. I expect to hear an automated answering and then direct me to the department based on what I need.
He said he could take me off the call list if I give him my social security number. Seriously? Are you kidding me? No, I did not give this random Joe Corpas my social security number.
I am not happy. I wasted valuable time signing up for identity theft protection and re-​issuing my credit card to make sure no one had my information. The call was completely inappropriate and the person who called me made the call sound extremely fraudulent.

It took me awhile to adjust to Chase Bank since I loved Washington Mutual (poor WaMu). Anyhow, this branch is near the California 1 bus going towards the Richmond. It’s conveniently located and their ATMs haven’t broken down on me yet. Easy to use and in multiple languages. Gets the banking job done.

Good God! Could this bank be worse? I ended up here after WaMu was eaten-​up, the change in temperament was immediate — do they put them through a reeducation camp or something. It got even worse when they took full control in January, 2010.
Rude staff inside the bank, even less help on the phone and absolutely no online support. In fact, try finding a customer service number easily.
They charge their members $ 3 for ATM usage at other banks, Chase is heavily fee driven. I have had them lie to me, no shit! just straight lie and then the next person swears to it. So, I am gone babies (SF Fire Credit Union, excellent people).
The only reason Chase has 3 stars as its average is because of all the 4 and 5 star Wamu reviews. I hate these folks so bad, I won’t waste anymore energy writing this negative feedback. Just know, They Suck!

Chased me away too. LOL
Had a WAMU account for years almost left when they failed, I should have bailed then.
Chase took over after getting tons of taxpayer $$$ and then proceeded to jack up the minimum payment and interest rates on my credit cards.
Went in to close my accounts and was told I couldn’t do that until October. Huh? WTF?
I took my business to San Francisco Federal Credit Union

where they gave me a credit card with an 8% apr and refinanced my car at 1% less at a savings of $ 100 a month! Try getting that at Chase…
I’d give Chase 0 stars if I could for their lousy customer service and interest rates that would make the mafia blush.
You can switch to a credit union too. More info at

I have never had anyone be so rude to me as the girl helping me at this wamu. I have been with wamu for nearly a decade and for someone to treat me like a criminal because I was slightly overdrawn was completely uncalled for.
ESPECIALLY since I was depositing a very large check. You would think $ 100 over-​drawn was no biggie– not to mention an accident because of an unwanted automatic bill pay I thought I had cancelled.
Reemi was her name. Awful stringy hair. and fake green contacts.
Maybe she just hated me because I don’t have to FAKE green eyes…
This is not the first time I have had a bad experience there either. the managers are pretty out of it and rude too.
I’ll never go to this branch again.

Star 1: Conveniently located near my apartment – only five blocks away!
Star 2: Very friendly and knowledgeable staff.
Star 3: 3 ATMs at this branch
Star 4: Free (really free) checking accounts and I don’t even work here!
Star 5: pass because it’s usually really crowded and very warm inside.

After Bank of America callously anally rampaged me with fees without the common decency of lubing me up, I decided to take the advice of several of my friends and visit WaMu and open a new checking account. I was dreading this as I had no sleep and it was pouring rain outside. Normally, opening a checking account takes forever (at least with BofA) but I was in and out of there in a mere 15 minutes! Excellent customer service and free features that I will actually use to boot.
Eff YOU Bank of America!