Citibank

I just opened a new checking account there. I have one across the street at B of A that for various reasons was not something I wanted to continue to have. Among all the other lies, half truths and misinformation involved in opening the new account with Citi I had no idea what was in store for me next… but they sure outdid themselves!
I walked down to fund the account in person. I wrote a check off my B of A account for $ 1,500 as my initial new City checking account funding. I asked when it would be available. I was told by the next day it should clear. Well, that did not happen. So, I checked my B of A account. It was GONE from there the very day I wrote the check! CITI had my money! But, it was not showing in my new account. So, I called and guess what… I was told it was going to take 5 business days not counting the day I made the deposit even though that the the same day CITI took my money form B of A and had it in their possession! WTF??? I have bills to pay. I was counting on that money. They had it. But, they would not let ME have MY OWN money for another 5 days! Since I made the deposit on a Friday that meant for an entire week I now have NO ACCESS to my own money even though CITI is holding it!!! CRAZY!!! To top that off, they even have a second layer of «protection» because I have had a Citi credit card for nearly two decades with over $ 80,000 in available credit. Yet, they won’t release my $ 1,500 for a week even though they actually have the cash in hand!
Their excuse…“It’s our policy.” Yeah, and you make interest on that and everyone else’s funds you do this with FREE of charge. Nice policy!
Well, let me tell you how this is going to play out. They offered me 50,000 airline miles for opening the new account. I just have to keep it open two months. At the end of that time I will close it, having paid only $ 60 in fees. But guess what, I get to keep the 50,000 airline miles which would cost me $ 1,500 if I bought them directly from the airline.
Thanks for the $ 1,440 freebie Citibank! I would have moved my six and sometimes seven figure business trust account over too had you been honest and not frauded me. But, now I am taking my miles, closing the account and saying SCREW YOU!
So, if you do business with this bank I’d only do so in order to get airline miles. Once you get them close the checking account and/​or credit card and wait until they send you another promo then get the miles and do it again and again and again… until you fly first class to Europe on Citi’s dime (125,000 miles)…HAHAHAH!!!
Short sighted dumbasses! I hope you enjoyed ripping me off on a $ 1,500 interest free loan for a week. I’ll sure be enjoying that «free» first class ticket to Europe on you!

This review is really focused on the bank manager for this branch, Rachel Russell — I have known her for the last 4 years and she has always been incredibly professional, proactive, efficient and gets things done! I have dealt with many incompetent bank officers in the past so I kid you not that dealing with Rachel is a real pleasure and totally stress-​free, and a big reason why I continue to visit this branch, even though I’ve since moved pretty far away!
It’s really nice to have consistently efficient and reliable customer service and build a relationship with a particular manager.
I hope Citibank recognizes what a great employee they have in Rachel R. Just hope she stays there!
They also have plenty of free parking onsite which is a huge bonus.

Great bank with a parking lot also because it is not easy to park on Van Ness. I guess all Citibanks has changed their hours to 10 AM to 5 PM. This branch use to open on Saturdays but no longer. The tellers are all really nice and professional. Been banking here for years. So I like the place.

New Hours as of FEB 2015 10 – 5 and closed on Saturdays.

They may be great inside but I wouldn’t know because they’re actually closed on Saturdays!

Indeed, everybody is friendly, they take you right away and they give you very good service…

I would usually give them 5 stars. Rudy is one of the best and most personable tellers I have ever encountered.
However some of the newer managers seem a bit abrupt and have no desire to please. I ordered money. She decided it was too late in the day to go to the back to get them. Really?
First she closed down all tellers, except one– which backed up the 6 or 7 people deep and then she said it was too late to get me my order… and to come back tomorrow.

I have had a great experience with this branch. Very reliable service, wonderful, friendly tellers. The manager, Rachel is awesome. Always a little to no wait for help and all of the staff are very attentive.

Thank you guys for always being fair, and for NOT being the level of douchebag that BofA has mastered to become.

As much as I hate Citi and their 3″ bullet proof glass walls and sub standard benefits… this one has parking. For that, you get a good review.