Chase Bank

I went to this branch to get some forign currency prior to international travel. I was told by the manager that the exchange is at the market rate and there are no fees I would have to pay. The currency arrived the next day, which was great, but the rate was 13% below market rate. When I asked if I can cancel the transaction I was told that they will take the money back at their «buy rate», which is 13% above market rate. There were no significant variations in the actual rate on currency market for that particular currency to account for this difference. This way if I did not take the money at a «rip off» exchange rate I would loose a total of 26%. Do not fall into the same trap. Use a reputable compay because Chase does not appear to be one!

I went in to ask about my check deposit being withheld for a longer than usual period. Lady manager/​VP came out and explained the situation and told me to contact her the next business day if I in rush for the funds.
Oddly, the fund withheld notice clear up the next morning.
Been here twice and was greeted warmly and fast service. Keep up the good work.

People here are really nice and polite. Everytime I walk in for something I receive at least one smile. They call me Sir, and Mr. V. and I throw my head back and laugh, «What do I look like my father? Call me Huy!» And they laugh at my sad fantasy of having stooges call me Sir and Mr. Its okay though because every teller has candy and is well practiced with polite small talk with strangers. Its a pretty nice bank as far as Chase banks go. Others I’ve been to haven’t been as friendly or efficient. I’m in an out super quickly and with a smile on my face.

Great Customer Service from Ming-​ming Tran.
Very knowledgeable and very fast to solve problems.
I recommend this branch to anyone shopping around for a good branch
or a good bank.

Excellent customer service. I came here because it’s the closest Chase branch from work. The staff I’ve spoken to so far are very friendly, and provided professional advice and complimentary portfolio coaching. Overall, I am very satisfied with this branch. I’m glad it’s so close to work, but even if I have to move to another job, I will still stick to coming here.

I go here usually for work, and I love this bank! Everybody is polite and seems to go out of their way to say hello and give a cheerful smile to each and every one of their customers. They usually don’t like having more than 3 people in line so the wait time is most often very short. Their tellers and manager are very friendly, too, that it seems my bank runs feel more like hanging out with my friends. If you need to go to a Chase bank, you would be very happy about this particular branch.

One of my favorite Chase! Clean! The people are NICE! No line! Free coffee! Free Hershey kisses! I forgot to take some =[

Sean Bayone (Personal Banker) and the Branch Manager, Karen de la Rea are awesome. They went out of their way to help me with my question. Great customer service.

As someone who frequents this branch, I believe it deserves better than Chris B’s 1 star rating.
I’m not saying Chase Bank is perfect, but this location has been above average and the tellers have always been charismatic and genuine to me.
Minus the ATM outside that works half the time, you have a functional bank. There are almost never a wait and the lines move fast.
I once had a difficult task for the tellers at this bank. They handed it with courtesy, professionalism, and only kept smiling.
Where else can I maintain a free checking account?
Plus points for having clean windows and a spacious setting. I always felt that my privacy was respected at this branch and it’s easier to talk to the tellers because there aren’t a bunch of customers crowding the cage.

This is a scathing review — or at least I would like it to be.
I vehemently DESPISE HATE LOATH Chase Bank. I had an account for 15 years with WaMu (who I hated too), however once WaMu was purchased by Chase I noticed the banking policies and procedures increasingly worsened. I was limited in the amount of money I could spend daily from my checking account. Case in point, I was attempting to purchase an item that was $ 700+. Chase declined the charge to my debt card; and when I called them to question the declination, I was told of the daily limit. What; really? I should not have a problem in obtaining my money. So without haste, I cancelled my account.
Unfortunately, and to my detriment, my roommate was also unhappy with her bank and sadly decided to bank with Chase. Of course, I encouraged her to try someone else (like Patelco — which I am extremely happy with), but she would not sway.
My detriment — because the roommate gives me their portion of the rent on or after 1^st of month, my bank puts a 5day hold on the check. The teller at my bank suggested I go directly to the banking institution and get the cash, then deposit the cash into my account. This is a real pain in the Arse, but I need the mula in my account NOW… so I did
Wells Fargo (which was the roommate’s previous bank) had no issue with honoring the check payment to me and without reservation, gave me the cash. I was done in seconds.
Sadly, I noticed this morning, that the check was from Chase. So I went way out of my way to Chase in the Embarcadero Center; only to learn that Chase’s policy is to charge $ 6 to folks who do not bank with them. (I guess they’re a check cashing — payday type of place)
Also folks are finger printed, and their thumb print is placed on the check being cashed.
After waiting for 17 minutes, and watching/​listening to the teller go back in forth with the other bank tellers about the procedures/​fees, etc. The teller refused to cash the check because I had only one form of I.D. with me. Ah — the check I am attempting to cash here has the SAME address as my Driver’s license; what’s the problem?
Seriously, the tellers at Chase acted as if I was trying to cash a fraudulent check (yes, I’m a slick criminal — I print up false Chase Checks and place my home address on them).
Needless to say, I walked out screaming that the very shenanigan’s they pull on people are the very reason I do not do business with them anymore; and if I had it my way, I wouldn’t be cashing the check.
Sadly, because it is now the 2^nd of November — I have to swallow my pride as I’m left with no choice but to go back to the jackasses at Chase (of course bringing with me another form of I.D.) and pay them $ 6 to give me my money. WTF comes to mind?
Did I mention that I VEHEMENTLY, DESPISE, LOATH, HATE Chase Bank!