Citipets

The door is always closed with a note that they’ll return in half an hour or so. This is the third time I’ve gone to get something in a time crunch and the shop keeper has left and I’ve had to go somewhere else. Are you ever open?

The staff ate all so young and inexperienced that you are on your own when you shop. Also they always run very low key on the one pet food I need. And their selection is very basic. Still at least the store is in my neighborhood. Advice to the owner? Train your staff on the products you are selling and keep stuff in stock.

Two stars for a good supply of all natural dog treats. My son and I were excited to get a variety of treats for our little pup. We waited at the register for 10 minutes while the staff member finished her phone call, which was obviously not with a customer. When she finally rang me up she told me that my $ 6 purchase did not meet the unusually high $ 10 minimum. I didn’t have any cash and you would think that they would make an exception for a first time customer. I live in the neighborhood but I’d rather travel to a different pet store with better customer service. So very disappointed.

Outstanding neighborhood pet supply shop. Super friendly and helpful staff. Al and crew get an A+.

Stopped by at 11:20am on Wednesday to buy some dog food… Not open. Ok things happen. A delivery guy is waiting with a pallet of food and he’s trying to get someone on the phone. I run home to change thinking that’ll be enough time for them to get opened up. Things happen. No biggie. Come back at 1145am… Same delivery guy is waiting. And mentions that this isn’t the first time this has happened. Nobody here yet. I like to spend my money locally with small businesses but this is ridiculous. Headed to one of the big stores… at least they are open.

I love this store! I found out about it from a friend. Al is great with small dogs. She was the only one who would work with our rescue Chihuahua. She loves animals and really understands them. I learned more about my small dog from her than anyone else. I highly recommend the store and her work with animals.

Looking to buy my roommate’s dog a present and could not have been more pleased! Small store but a wide variety of options. Very pleasing, very kind woman who was running the cash register and the emploees fawned over the picture of my roommate’s dog! I felt very loved and respected there, they even thanked me for my business. Support them, buy your puppies things from here!!! :)

OWNERS:
You seriously need to get over the appalling practice of posting your open hours yet constantly being closed with a «BACK IN 15 MINS» sign in the door.
I went over yesterday at 4pm. Yup, place closed with a POST-​IT stating «Back at 3:45″.
4^th time (no kidding).
You need to understand consumers have a choice and wasting my time when I come into West Portal for pet supplies during your posted hours and finding a locked door with a „back in_​_​_​“ post-​it» is beyond frustrating.

I work near by and always love their displays. My pups have received most of their new 49ner gear here as well as their special wet food when we are out of their homemade diet. My pups love all their gear, food, and oh did I mention treats. So many good treats. =)

I don’t have a dog, but I wanted to buy a treat for my coworker’s pug puppy. I asked for help and the store clerk was so nice and helpful. She asked me if the dog had any allergies and I told them the owner doesn’t feed the puppy grains, nothing made in china, no liver and nothing rich. The clerk showed me my options and I really appreciated her help. I would recommend this place to doggy owners. Plus, they usually open till 7pm (good for ppl who work during the day) and you get a discount if you go to sf state.

Al and Gaylyn are amazing. We are leaving the area and Citipets is one of the things we will miss the most. They are so good to our fur baby. Super flexible, willing to do just about anything to make our lives easier. And they obviously love the animals. Don’t hesitate to send your dogs here.

Terrific, friendly, knowledgable staff. A good selection of food and chew stuff, as well as clothing etc. for dogs. Basically, a wonderful local resource. Great for dogs, and probably less so for cats (but I only have a dog.)

Plummeting from 2 stars to 1 star.
I placed an order for something they already carry, I just wanted more than they stock. Is this an impossible request? Apparently for the very unprofessional Citipets it is.
For 2 weeks I’ve been calling asking where my special order was. Mind you, I wasn’t ordering a $ 5 item, more like $ 85 in products.
I was told that one of the two absentee owners decided to not process my order 2 weeks ago — no explanation as for why! No phone call to me! .I kept calling and was told by the innocent and trying-​to-​be-​helpful cashiers: «it’s coming» But it didn’t.
Then I was told it would come this week, on a Tuesday. It’s now Thursday and I’ve heard nothing. Assuming that the same owner decided that my order wasn’t worth the trouble (or maybe they can’t afford to order it? Curious)
Two weeks of attempting to do business with these people I’ve gotten nowhere other than to be frustrated. I was merely trying to get two cases of something they stock!
B & B Pet Supplies will gladly, happily, graciously take good care of me. And the prices are lower! And parking (if I get there early) is easier.
B & B Pet Supplies you’ve got a new customer who spends A LOT OF MONEY.

Overall, I’m a fan. They are helpful, caring and my dog really likes the people who work there.
It’s a bit crowded (I know the rent in the city is crazy, so they have to cram it all in). It’s expensive (again, the cost of doing business in the city). And I really wish they would be a bit more consistent in stocking the raw food.
All that said, I would and will continue to shop there, as that overall, it’s a pleasant experience.

Al & Barbara rock!!!
Al is the closest I have ever met to Cesar Milan. My boy, Tora, LOVES her!
Any other time I boarded him, he’d be crying and jumping all over the place. Not with Al. After a trip he looks at me, like, Dude, are you back already?
They also have a great store! We love you!

Ignorant, immature staff named MING.
I’ve been searching for a bed to buy for my 10 months old shiba and decided to give Citipets a try since the lady on the phone mentioned that they have beds that are locally made. Long story short, I wanted to make a special order for the bed but the manufacture were closed on weekends. The owner left them a message and said she would call me on monday to confirm the order, along with the estimate of the bed. (The bed in the store ranged from $ 140 – 160)
Tuesday comes along and no phone call, I decided to give them a call after work. A young lady named «Ming» answered the phone. I explained the situation and asked if I was able to get confirmation and a quote for my order. She responded in a very unfriendly voice that she does not work on Mondays. She claims that she does not take special orders, they will take a while to be made, and that the order was «probably» made. I asked if I can talk to someone else who can help me, she replied, «the owner only works on saturdays.» She then went on saying, she does not know what to tell me and that I would simply need to wait till the bed someday arrives and they will give me the price then.
A smart, responsible sales person would apologize, have proper respect for their customers, or at least acknowledge my concern! Take initiative to call the manufacturer to find out if the order was made, get the quote, and return my call. Fundamental customer service that she completely failed to provide. I am struggling to understand how she can manage the store by herself with such customer service.
Why am i so upset? In this world, we get a estimate before we purchase anything or AT LEAST an estimate time that will be arriving. What if the bed comes and I do not agree with price? To top it off, she told me to call back on Saturday and ask the owner if my order was made. If the owner only works on saturdays and the manufactures closed on weekends… how the hec is she going to know?
I gave the extra star for the nice owner… would be better if she has brighter staff who actually care about the business. Never returning again after picking up the bed.

The season of giving and cannot forget my favorite four legged friend. In my hood and walked by a small store packed full of goodies for dogs, cats and even ducks. I was a little dazed and confused so much stuff from cute sweaters, collars and treats for all of our friends. Great healthy dog treats; grain free, organic and many fruit options such as mango and cranberries, oh my! This year my four legged friend will be surprised, I have to say I did not get any help thankfully I knew what I wanted. I did get a free toy for my four legged friend, tis the season for all.

I’ve been halfheartedly looking for a coat for my min-​pin mix since we got him earlier this year and couldn’t find anything that wasn’t frou-​frou, lame, extremely expensive, or all three. But it’s summer here in Pacifica, which means it’s cold, and my poor little guy was getting chilly.
So after checking Unilocal,I decided to check out Citipets both for its convenient location and the mention of canine clothing. We are so glad we went– the selection was great and we left with coat and a sweater for $ 66 and some change.
The young woman who was working there was VERY helpful, showing us the different styles and helping us fit our dog properly. And Scout seemed to really like her too, making it easier to dress him. She wasn’t pushy or cold and was very dog-​friendly (and lets face it– nearly every dog parent likes to see people fawning over their baby).
They had lots of other great stuff there too– some neat toys, lots of food, and a good selection of collars and leashes– but Scout has a new collar and a TON of toys all over the house. I was sorry I had just gotten him a new collar because they had those really nice Oriental style fabric collars that I haven’t been able to find in stores lately.
We were given three packets of high-​quality dog food to try out, and I’m sure I’ll be back there some time soon. We will definitely go back when it’s time to get a new dog coat (the ones we got seem very sturdy so it might be a while) and maybe even for a new toy when some of the ones he has now lose their squeak. I may even start getting his food there once I’ve done a little more research on the freeze dried raw they gave me. Scout loves it, and if it is true that freeze drying it destroys all pathogens, I would be happy to get it for him. Normally I’m staunchly opposed to raw, but this stuff seems pretty safe.
I’m very glad we found this place; thanks Unilocal

It seems like these days pets have as many dietary needs as we do — some are sensitive to grains, some are on strict raw food diets, while some are content with a plain bowl of kibble. And in a pet-​loving city such as San Francisco, you want to make sure that you know what’s going in your pet’s bowl.
The folks at Citipets are filled with knowledge and suggestions about what food to get and why. In some cases, they’ll even send you home with some free samples, because who likes to see a 20 lb bag of untouched dry food sitting there 8 months later? Through careful attention, they are sure to get you on the right track for getting your animal on the diet that suits it best.
Besides all of the food and great treats, there is a plethora of toys available (many placed in buckets on the floor for easy «testing» buy your four-​legged family members) as well as everything you need to outfit your pet in collars, harnesses, leashes, coats and whatever fancy strikes you.
Now, when you go, plan to spend a little more time than you would running through Petco on the way back from the supermarket. This is a place to linger and explore, to talk to the owners and staff, and the other animal loving-​customers. CitiPets has a loyal customer following and it is easy to see why — they truly love animals.
I went looking for a collar and leash for my new rescue pup, and came out with a perfect pattern from Up Country, at much less than I expected to pay. My dog also loves the chicken jerkey that is sold in the big glass jar — locally made, it is about as simple and wholesome as you can get.
Local, simple, and wholesome. That pretty much sums up CitiPets, too.

Like all the previous reviews on Unilocal,I adore this place. After pampering myself and getting a mani/​pedi in the Sunset, I decided to drive up to Citipets to get some treats for my two lovely pups!
Imagine my surprise when I found their usual treats cheaper than the price I usually pay for them in the East Bay! What?! I was getting ripped off. Since the prices were reasonable, I decided to stock up on their Banana/​chicken dog treats and picked up a couple of bully treats for my Boston terrier.
The ladies/​owners were super helpful and friendly. Next time I’m here, I’m going to make sure I have the pups with me. I know they’ll enjoy the store much more than I do. Plus they’ll get to try on the cute clothes that Citipets stock! Adorable pet boutique with affordable prices! What more can a pet lover ask for?! Not much I tell you. Parking isn’t bad. Just remember to bring your quarters cause it is metered parking only. Unless you want to park a few blocks down and trek your way over here.