City Overhead Doors

We had our garage door automatic opener installed 12/​99, by this company
16 years ago. Constant use.
Yesterday, Monday 11/​16/​2015, wife drove the car into the garage.
Used the control to close the door.
It came down with a bang.
When I came home, looked at it, 2 cables sheered off.
That was at 6.50pm.
Could not open doors using Manual Control
Phoned the company at 6.55pm, expecting an Answer mail.
NO!!! HAD A REALLY PERSON ANSWER.
WHOA!!! How many times do you get this?
Explained what had happened, asked if it was possible that they visit after 11am Tuesday.
YES. WE WILL PHONE YOU AT 9.00AM
Tuesday, 9.00am. Phone call.
«We will be with you 11am and noon»
11.15am Tuesday, they turned up.
Looked at the damage, broken spring and cables.
Gave an estimate, which we agreed with.
They opened the door, I took the car out.
In 20 minutes, they had installed new spring and cables.
Now when you get estimates, always expect extras on this.
BUT NO!!!
NO HIDDEN EXTRAS.
The 2 guys, partners, were polite, tidy, and knew the job.
IF I COULD GIVE THEM MORE THAN 5 STARS, I WOULD.
I CANNOT AGREE WITH ICHIBOD.
Did he have the right company???

Prompt scheduling, on time arrival, knowledgeable contractor, and promptly fixed the problem. Very unusual to find this excellent combination but City Overhead delivers it.

The repairmen arrived promptly, the same day I called! Jonathan and his co worker were very professional, and efficient. They assessed the problem, fixed it and then lubricated the whole system.
A service charge is standard for any repair person, and well worth it! I would never attempt to fix it myself.

While having our house painted, we discovered dry rot on the lower panels of the garage door, which was installed 15 yrs before. We promptly called City Overhead Doors (they intially installed them) who came out Tues afternoon to give me an estimate after a look see. The technician Jon measured up the panels, submitted an estimate on the spot and said he could have them done and installed in three days after an office call to find out an installation slot for Friday. He arrived Fri am on the dot and installed them himself pronto.
Jon did a great job, and I recommend giving them a call for all your garage door needs.
Prompt, polite, efficient service!

The spring in our garage door had snapped on Sunday morning. Called City Overhead Doors on Sunday afternoon and spoke with a person (impressed I wasn’t sent to voice mail) in which they had Don out first thing Monday morning to have it repaired. Don was fast and professional. Loved the great service!

We have a very low ceiling in our garage and two different garage contractors said that they would not be able to install a roll up door on our 1908 Victorian duplex.
Dale from City Overhead came, said «no problem!» and he was right. They were able to put the door in easily. It’s a tight fit, but it’s better than the original barn doors we had. The track is a bit low on one side, but we just covered it with foam that normally covers pipes so if anyone hits their head they won’t cut themselves.
They make the doors to fit at their shop in the Outer Mission. I took one star off because I went there at 415 (they close at 430) one day to buy two more remotes and they were closing up and the person who was there wouldn’t sell me the remotes. That was just plain rude. I bought them on line instead.
An update:
After two months, we noticed that there was a crack in the brand new door from a bolt being tightened too hard. In addition, the door was sometimes lifting itself up after being closed. After some snafus with scheduling, they came out and agreed to replace the cracked door panel, and adjusted the mechanism that raises the door.
I removed one star from my rating for all of this hassle. I really don’t appreciate having to schedule multiple appointments because a contractor can’t make it when they say they will, or they show up on the wrong day and no one is home. This shows a lack of attention to details that is really just silly.

These folks (I think the guy’s name was John) came to my house, charged $ 95 minimum for a service call, put grease on my garage door tracks, and told me that my bearings were shot. «Okay, I paid you $ 95 to come here, can you replace them?» Oh no, we have them at the shop for $ 25 each. But they’re really common. Okay if they’re really common why don’t you have some in your truck?
So I’d have to pay for the parts and have them come back (for another $ 95). Plus a completely unhelpful attitude. Good business for them though — these guys do two $ 95 service calls in an hour, sometimes three. Very interested in selling me a new garage door, very uninterested in fixing mine. «Hey my cables are slack on one side, what do you think about that?» «Your house must be sinking slowly on one side, the door isn’t wrong. It happens all the time.»
I bought the new bearings at a hardware store for $ 3 each and put them in myself. I found the two screws and adjusted the cables myself. Door works great now. What the guy said about the cables was flat wrong, and my house is not sinking. Loser. But thanks for the info.

Established company that does a quality job at a reasonable price. Recently had an automatic garage door installed, and technicians were great with sizing the door, and also contouring the bottom to fit the uneven concrete below.
Highly recommended.