Clement Travel Services

Jack and Carole recently helped my wife and I plan a trip to Thailand. We found Jack’s knowledge of southeast Asia, and Thailand in particular, impressive. Thanks Jack (and Carole) for spending several hours with us discussing the myriad of options we faced. My wife and I ended up deciding to experience three distinct destinations in Thailand: Hua Hin on the gulf, Chiang Mai in the north, and Bangkok.
With that as our direction, Jack and Carole proceeded to plan for us a terrific and extremely detailed itinerary — complete with private transportation and guide for each of the sites we visited, hotel, lunches, dinners… the works.
We were celebrating my wife’s birthday on this trip and were pleasantly surprised to find a birthday cake waiting for us at each of our three hotels! How thoughtful. Jack also called us within a few hours of checking into each of our hotels — just to make sure everything was going well.
The customer service we received from Clement Travel Services is the primary reason why we will use them again. For my wife and I, we definitely feel like we got our money’s worth. I couldn’t imagine how much time I would have spent trying to create a trip similar in scope and detail to the one we booked via Clement Travel.
Thanks again Jack and Carole for creating a great and memorable trip!

While booking a cruise on Princess lines for my parents their representative Jack was instrumental in saving hundreds of dollars in fees. My folks will be traveling from Wisconsin to California to embark and this savings was an unexpected help all due to Jack’s persistence and vigilance watching fares change even after original booking was made. I highly recommend this company.

I’ve planned several vacations with Jack, Carole, and Clement Travel Services. They’ve always been SO informative about the locations, sights, and pricing and have always taken into account my needs and my (limited) budget.
The agency is also great about taking an idea of a vacation and turning it into a real holiday. What I mean by that is I have definitely come to Jack and Carole with just a place I wanted to visit and they turned it into a wonderful vacation from there. (And they did this from the other side of the country, too!)
Booking the tickets and the hotels aren’t where the services stop, however. This agency puts together an itinerary book with all your travel information, as well as bonus attractions you might be interested in checking out. Essentially, they’re creating a memento for you of your trip.
Really, the service here is informative and personal. You’ll be in great hands with Clement Travel Services.
PS – They’ll also make you travel tags for your trip, with their information on it so you never have to worry about lost luggage while you’re away; they’ll take care of it.

For me using a travel agent to arrange certain aspects of a pending trip is the way to go — someone else does all the calls and arranging and setting-​up, and I enjoy the results: I’am free from all that.
We use Clement Travel Services because Jack, the owner, has consistently proven his ability and expertise in the travel-​arrangement field. Twice I’ve suddenly decided to change my intentions while on a trip and contacted Jack to accommodate my plans, and he has come through for me; and when you are traveling with kids it is balm to the nerves when the travel plans are already in place — handled by someone else.
As is noted, I have given Clement Travel Services 5 stars. It is deserved.

Although the husband and wife team that work/​own this business are very nice people, they’re prices are very expensive and they only take cash or check as forms of payment. One other thing I didn’t like was that they will only provide a «guesstimate» on what you’ll be spending, but claim they will return your unused money back if they can get your planned trip at a lower rate which never happens. Even though their quotes are a little suspicious, you are still required to pay that amount. With so many search engines providing these exact same services, I have decided to stop using them because I like to know what I’m spending up front and not in an around-​about kinda way.

We have been using Jack at Clement Travel for over 15 years. We met him when he planned a trip to China for our extended family. Since then he has planned for us a second trip to China and trips to London, Paris, Italy, Costa Rica, Australia, the Galapagos, Belize, Fiji, Barcelona and multiple trips to Hawaii. He has also booked cruises to Alaska, Mexico, and the Western Mediterranean for us.
Jack has helped us plan independent trips, trips with group tours, and cruises. If Jack doesn’t have personal experience with your destination, you can be sure that he knows someone in the business who does and who will give him the best recommendations as well as the best price. For our recent trip to Barcelona, he put together a possible itinerary of the must-​see sights and we chose the ones that interested us.
After that, Jack coordinates all parts of the trips – airfare, hotels, transfers, guided tours, and advises us on travel insurance. Whenever possible, he has managed to get us upgrades and extra perks.
Prior to our Royal Caribbean Western Mediterranean cruise this past summer, his wife Carole, took the time to review each of my choices for shore excursions and made her personal recommendations based on what she knows about each of my family members. Many times, the paperwork for our trips is accompanied by tourist maps, brochures, and other literature to guide us at our destination.
In the few minor instances that something did not go right (through no fault of Jack), Jack always knew the person to call and/​or pursued refunds for us himself. For instance when were having problems on our Royal Caribbean cruise this past summer, we emailed Jack from the ship and he forwarded our problems to his contact at Royal Caribbean who corrected the problems that she was able to.
After 15 years, Jack and Carole are like family and our biggest fear is that he will retire – please don’t Jack!

«Who uses travel agents these days?» YOU SHOULD. I do, when I want a vacation that is professionally planned down the smallest detail and I just want to have fun with no headaches. It’s possible to do all the legwork yourself through the internet and through word of mouth, but I’m convinced you can’t get a relaxing, quality vacation without professionals like Jack at Clement Travel.
My family has used Jack for decades to plan our family vacations. Last year we used him to plan a LARGE family vacation, one that I call «OUR OWN TOUR GROUP.» Ten of us decided to take a 3 week vacation to China. The whole trip was planned for us according to our wishes, along with Jack’s recommendations. Can you imagine the logistics of keeping 10 people together, on time, happy, amused, well fed, not too tired, on the go, and seeing as much as we could in the short time that we had? No mean feat! This vacation exceeded my wildest dreams.
First, Jack had everything organized and planned out for the ten of us from day one. As soon as our large group landed in China, there was a knowledgable English speaking local guide and two drivers who met us as soon as we got through Customs. The guide led us to a comfortable air-​conditioned van with a driver, while the other driver whisked away all our luggage (a lot!) in another van and brought it to the hotel. We and the guide went straight to a restaurant where they were expecting us (which meant no waiting for seating, and no waiting for the food to arrive!) and sat down for one of many amazing multi-​course local meals. The guide slipped away and allowed us to enjoy the meal on our own and bask in the environment. The guide kept us on a strict time line, and got us back on the van, which of course was waiting outside, and delivered us to our 5 star hotel. Then began our sightseeing, which was as seamless and organized as everything else had been.
About the hotels: If money is an object Jack can work around your budget. But he convinced us to go for nice hotels and it was well worth it. Walking around China at a breakneck speed trying to capture as much as you can of the enormous country in a relatively short period time is exhausting. You need to relax when you get back. The hotels were so nice that most of the time I forgot I was in China.
When it was time to move on to another city, all our transfers were handled perfectly again. We were told exactly what time to meet in the lobby with our luggage. The guide collected our passports, took us to the airport, got our boarding passes, and whisked us through security without a hitch. We were all a little teary to say goodbye to each of our local guides! When we landed in the next city, the same thing played out again: Local guide and drivers there to meet us and make our transition simple and easy.
The entire trip went like this. All of the guides were local experts in their cities. We got to love them all. All of the cultural events and sights were planned out for us. No bickering or debating about what we should do next.
It was awesome.
After that trip, my cousin and I decided we wanted to see Italy. (You can read her review.) Again, the trip was well planned to the smallest detail. We saw all the highlights of Venice, Florence, and Rome, the hotels were outstanding and centrally located, and we had ample free time to make our own funny memories veering off the beaten paths. (Let’s not forget the «sightseeing» on Murano Island! Good times. Great memories.)
Thanks Jack and Clement Travel!!!

Just returned from a 12 day trip to Italy planned by Jack at Clement Travel. My family has been using him for years and he never disappoints! The tours he planned were perfect for our first visit to Europe and the guides were fantastic! All of our city to city connections and flights went off without a hitch and the tips he gave us about traveling in Europe were helpful as well.
There was one incident with the limo driver that Clement Travel provided for us, but when I returned and told Jack about it, he quickly sent off an e-​mail to the owner of the company and even refunded us the gratuities paid both ways!
I plan on seeing more of Europe in the future and will definitely use Clement Travel to plan it for me!

Our tour of 10 family members just returned from a fabulous trip to China utilizing the services of Clement Travel. Jack and his staff crafted a memorable, historical, activity and laughter-​filled adventure for us. Anytime something special happened, we knew Jack was responsible for it. Every few days he contacted us to make sure everything was going well and that we were happy. By the way, the food on this trip was FANTASTIC!!! Our tour guides and drivers were first-​rate! We experienced far more than we expected and will happily choose Clement Travel again for our future travel adventures.

Service is very lacking considering the business’ name. My initial contact was in year 2010 when I was researching tours to China. My sister suggested I contact her travel agent who helped book a tour for her to China. The agent gave me some info over the phone, but said he would check further and call back. Well, I never received a call back.
This year the same travel agent is the go between for a cruise to South America that my sister and a group of friends and family are sailing to. I decided to cancel and requested a refund. The agent requested an email since money was involved. I did as requested. Did I receive a reply? No. Too busy or indifferent? I went online and found my refund against my credit card, but I never heard back from the travel agent.

What a joke. For supposedly being experts on Southeast Asia, they fumbled with my straightforward itinerary for 1.5 months and still never got it right. I had already taken care of the transcontinental flights and half of the hotels for a 2 week vacation, and they came back with a proposal for $ 5,000/person — yikes. We’re going to Asia not Iceland. I spent a couple days online putting together the same itinerary on my own and the total cost came out to about $ 1500/​person. This was my first and last time attempting to use a travel agent. Don’t waste your time and money with Clement Travel unless you have time and money to waste.