Cocoon Urban Day Spa

Going here since 2011, the service is hit/​miss and they are often running behind.
Convinced my husband to get a mani pedi with me —- much effort on my part. His manicurist was late, then she got into a heavy, which seemed argumentative conversation in another language with the lady who was working on me. Lets just say, he will never get another mani/​pedi ever again.
The mani/​pedis arent bad, just a bad first impression for the Hub. I come here often, they are quick and the polish always lasts a very long time!
ROMEO is AMAZING for massages. I GIVE HIM 5 PLUS STARS.
Waxing and brow tints are very good here as well.
Often have last min appointments available during the week and less options over the weekend.

Finally tried out my neighborhood spa! It’s not a super fancy spot, but it’s certainly a treat! And worth 5-​stars in my book.
Super clean, and friendly service. I’ve been there for a manicure and a massage. Both were incredible. The spa is relaxing, especially the lounge area. Also, the reception staff has been super friendly each time I’ve called and when I check-​in. That’s not always the case at spas.
I’ll definitely be back!

My sister & I flew in from Boston, and after a 5 hr flight we dropped our stuff off at the inn and pretty much ran to Urban Cocoon. The mani/​pedi was good but wasn’t that relaxing (lots of talking) and I couldn’t see/​talk to my sister. We were also getting really tired and hungry but had scheduled massages, needless to say I wasn’t very excited. However we were both pleasantly surprised! Both of us walked out after an hour very excited about our experience. John is amazing! If you are looking for a seriously relaxing, quiet, and absolutely amazing message book an appt with him! I want to take him back to Boston with me! And my sister loved Viictoria.

This place is truly amazing. I hosted a spa party for the day before my wedding so my bridesmaids and family members could get some pampering in. Everything was simply perfect, from the ease of booking/​scheduling, to the wonderful accommodating staff to the complementary beverages. They even accommodated a last minute brow and lip wax for my bridesmaid! It’s definitely pricier than the nail places I typically go to, but the price is well worth it for the peaceful atmosphere and quality of service. I would love to return to get more of their services! Highly recommended!

I have frequented this cute boutique spa for over a year and have always received good service. Very clean environment and good ambiance. I had a groupon so came back to get another Oxygen facial with peel and dermaplanning. My skin feels extremely smooth and it is glowing and feels much more hydrated. Today my skin therapist was Michelle and she did a fantastic job and was super friendly and helpful. I enjoyed my time today at the spa and hope to return in the near future. In the past I always had an issue with the front desk or calling to make an appointment but this time everything went smoothly. Thumbs up.

Minus one star for inconsistency of service, sometimes I get an esthetician who seems really new or inexperienced, other times I’m wowed by who I get! My own fault for not scheduling ahead and specifying. Great opening hours so that I can go after work, and I can always get an appointment same day or next day. Overall everyone is always really nice and friendly — no snootiness here.

This is my favorite nail, massage, and waxing place EVER! The staff are wonderful people and the services they provide are world class! I’ve been a client at Cocoon since 2007 and will remain a client for as long as they are here.

Heaven on earth! I had a chance to catch up with my girls while getting a massage and a mani/​pedi. Being a new mommy, I was tense and stressed but Daphne hit my stress points in all the right places and June gave me a mani: pedi I couldn’t give myself for a long time. Definitely recommend Cocoon Bare!!! My all time fave spa! Plus all the complimentary prosecco!!!

John is so friendly and did an immaculate mani! The salon is so chic, clean and nice.

Lovely experience I had for two visits at Cocoon Urban Day Spa. This is a great birthday treat: spa manicure/​pedicure and a 60 minute massage. Booking appointments for both were very easy. The receptionists were so nice and accommodating.
I came in for a spa manicure/​pedicure on a Monday morning and it was a perfect time. I met my manicurist, Jessica and I have to say she is such a sweetheart. She made the whole experience relaxing and a comfortable one. I saw her again when I came back for my massage appointment on my birthday and she was very sweet! She still took care of me as she guided me to the waiting area for massages and offered me water. I seriously love her! There’s such a great ambiance in the waiting area. My massage therapist was Esteban. He’s very friendly, professional and did a very good job with the Swedish massage.
The experience was perfect and I would love to come back again!

I love cocoon urban day spa! Everyone is super friendly… the place is cleeeean, comfortable, smells amazing, and very professional. Their lounge waiting area feels like a genie in the bottle!!! And they have cucumber water with peanut butter chocolates.
I was hoping they had a shower but it is not a full spa facility but that’s okay. My massage therapist was Sarah Jane and she was SUPERB. She did an amazing job. I’ve been searching for someone who could meld with my body well and she was the only one who really hit the spots out of all my recent spa visits at various different places. Too bad she is leaving but I’m following her! Lol…
They also serve prosecco while you get your Mani and pedi… I love it!!! They’re super friendly. The nail area is clean and there’s a bit of a view too. Everyone seems to be enjoying themselves and so am I. I’m def coming back for both nail and spa services… I’m on my second glass btw lolol. an added plus: they’re playing Latin music and its Asian managed and owned. LOVE IT!!!

I love cocoon. It’s my go to spot in San Francisco.
I sincerely enjoy coming here! The staff is extremely polite and friendly; very welcoming. When you first arrive, you have to take the stairs inside a building to get to the spa. First thing you see is their nail salon section of the spa; I’ve never gotten my nails done here but I am sure they do a great job! To your right is the reception area where you check in. I always make an appointment for either a facial or dermaplaning when I come here. They are so good at that ! I’ve never had a set person that I come to when coming here but every person I’ve had so far was exceptional! They make you feel very comfortable and relaxed. Only downside is that they try to get you to buy their products so as long as you tell them you already have a routine they will drop it. Their products are slightly expensive but may be worth buying if you actually need it.

updating my review
as told before, the place is really good & comfy
Did not like the quality of mani: pedi I had before — but i do believe it’s more about finding the professional that fits your needs and expectations…
Today I was with Lynn, and she’s the best!!!
The experience was perfect, really recommend it!

Update: the owner wrote very promptly after my initial review, sincerely apologized, and offered me a complimentary return visit. Definitely going to give it a second chance based on the quick response and other’s recommendations.
Worst experience ever! I wish I could review their services, but when you have to wait over 30 minutes for the staff to unapologetically tell you they are «running late» despite having an appointment, one has to stand up and leave. They made no attempt to reschedule my appointment and did not even offer an apology. I just moved to the neighborhood and am a bi-​weekly manicure kind of girl — their loss!

Cocoon delivers a very solid salon experience. Located on the second floor of a building on First and Folsom, the place includes chic décor and an array of spa services. Their appointment availability is good however the staff at the front desk is inattentive. Rather than checking me in and showing me to the lounge to wait for my technician, they stood there and said almost nothing after confirming my appointment.
The lounge is pretty nice — dimly-​lit and relaxing. There are plenty of couches and chairs to lounge on but the layout of the spa leads to a stream of clients marching through the lounge between the front desk and back rooms.
My pedicure was done in a saran-​wrapped bowl which I watched the technician fill with fresh water. Very nice in comparison to those dubious little foot spas at other salons. The technician was pleasant and offered me tea throughout my appointment. Definitely a plus. My pedicure turned out well.
Overall I would describe Cocoon as a great place to visit if you’re nearby, but nothing to go out of your way for.

Both times I’ve come after purchasing a groupon for a combo massage and mani/​pedi. Can’t wait to go back for some more ME time! And, next time I’m even willing to pay full price cuz they be worth it.
Both times my masseuse was Sarah Jane. She has magic fingers. Magic, I tell you! She applies the perfect amount of pressure. She’s worked out some pretty tight knots, but somehow it’s still so relaxing that I nod off and snore a bit.
Also, my mani/​pedis looked beautiful! My last manicurist was John. He was super nice, and didn’t give any attitude when I messed up my nails twice! I also like to imbibe on the complimentary Prosecco. It really hits the spot after a long day in my FiDi office at 101 California. The location is a super convenient 15ish minute walk for me.

The owner reached out to me after my review and was very accommodating. She graciously offered for me to come in and retry the salon. My masseuse this time was Katie. She was great and towards the end I felt like I might fall asleep. She did a collar bone/​shoulder massage that felt amazing.
My nails were done by John. He did a great job and was careful and attentive. No smudges or chips. I cracked my toe nail in the middle and he offered to glue and fix it. He took such care in fixing it that you can’t even see where I ripped my nail by the time he was done! Overall, I had a much better experience and really relaxed! I will definitely go back.

I’m sad I couldn’t give them 5 stars. The whole experience was quite luxurious, with the multi-​step pampering of the cocooning signature mani/​pedi. My day with the girls left me feeling extremely relaxed. I loved the scrub, followed by the mask, followed by the hot parrafin wax (I think that was the order). The timed massage was nice as well. They served champagne, which was a nice touch. The service from the techs and the front desk people was lovely. So why the downgrade in rating? I guess I didn’t look carefully at my nails before I left or that night. The next day, I noticed that multiple nails had bubbles in them. It could be that the extreme heat that day led to this happening, but I don’t know. The chairs were comfy but look like they could use some cleaning or reupholstering.
Overall, I had a great time and would definitely be willing to try out their services again for a day of pampering with the girls.. .maybe on a cooler day.

I’ve been looking forward to coming to Cocoon Urban Day Spa since I moved to San Francisco a year ago, and finally made it in for an Express Mani today! It was a good experience overall, but my high expectations that had built up over time from looking at reviews and pictures just went down the drain after the 40 minute session. It felt like a well-​decorated studio with pretty average service and technique.
Don’t get me wrong, I didn’t have a bad experience at Cocoon, I just didn’t feel like the technicians were that great compared to the ones at other nail salons I’ve been to. I got the Shellac Removal ($ 10) and an Express Mani ($ 15) which took about 40 minutes total, and then another 10 minutes for the new polish to dry.
The one thing that caught my attention was the aromatherapeutic scent that flowed through the entire studio. I really want to come back for a spa one day.

This review is on their manicure and service ONLY. I really wanted to give this place four stars but I just can’t. I suspect it has somewhat to do with me coming in towards the end of the day and everyone in the office was tired. I came to Cocoon Urban Day Spa after work with my coworker. We were both super excited because of the Unilocal ratings! However, once we arrived, the front desk did not even bother greeting us or even make eye contact as we walked in! I had to walk to the stand and start talking for them to notice me. One of the ladies was on her phone the entire time. This is really different from their service on the phone. All the times I called to make an appointment, the receptionists were very friendly, professional, and accommodating. If only they could translate that professionalism to in person!
I got a shellac manicure and had to get my gel nails removed from before. The amount of Shellac colors to choose from was also underwhelming. You’d think a higher-​end place like Cocoon would invest in a wider range of colors. Since it was approaching their closing time (8pm), I could tell the manicurist was extremely tired. She did not pay attention to detail as much as I’d like, and sort of rushed over filling and shaping my nails. Some of my nail shapes are definitely not even! My manicurist did do a good job taking off my previous gel layers and she was overall friendly and sweet. The final job? I’d give it a 75%.
In short, I came to Cocoon having high expectations and wanted to try a more higher end place than the saloons I usually go to. But I realized that while this place has great décor and yes they do serve complimentary champagne, I’d rather go to smaller places I usually go to where 1) The service is definitely better and I feel appreciated being there and 2) The quality of work is much higher. 3) Cheaper. I paid around $ 55 for a shellac manicure with removal, tipped the lady 5 $, so in total a $ 60 (far from cheap) for a lackluster experience.