CREDO Mobile

A price gouging company. If you want to switch, it takes them 3 days to unlock your phone, yet they cut your line off immediately.
Switching over to T-​Mobile, I save $ 60 per line for 3 lines.
Expensive pricing, terrible customer service, terrivle global network. Even traveling to Canada, you will not get any service at all!
* DO NOT SIGN UP with them.
If you want to support progressive causes, donate directly.

It’s been great so far! Got my phone literally LESS THAN 24 hours after I ordered it. Had some trouble with the activation but that wasn’t the fault of CREDO and the rep over the phone did everything he could to help. The woman who took my order was ridiculously pleasant and cheerful, even when I had to put her on a 5 minute hold to get some information. I’ve already voted for the causes a (very small) portion of my bill goes to and setting up my login was easy. So far, so great. I’ll update should anything change!

CREDO has excellent support, great phones, and excellent plans. I have five lines out for myself and my in-​laws and we are all very happy with our phones and services. The customer support people are always doing their best to keep customers like myself happy. The only reason I gave it one less star is because a. running off sprint’s system makes it slower than other carriers and b. they are not the cheapest plan to have, but I guess that is the point – I would rather pay a little more for progressive causes rather than get a cheap plan with an evil company.

We have been with them for a long time. They use the Sprint system which seems to work for us. (Others seem to have problems with it.) One of the things we like the best is that they have allowed us to call Canada and Mexico for free long before all the other carriers finally got around to doing so. Their customer service is generally excellent. The best part is that they are NOT Verizon and AT&T, two companies that are literally evil. Plus, they donate to great causes. What else could we ask for?

I purchased a Galaxy Note Edge on eBay 8 months ago. In June, Credo said they couldn’t attach this phone to their network but would be able to do so in several months. Every time I checked the Note Edge wasn’t listed. Today I did a chat with someone who said the same thing and then suggested I call tech services. So I did. I talked to a woman named Cindy and explained what was going on. She said that the Note Edge still wasn’t listed but because it is a Sprint-​enabled phone, she thinks we might be able to link it anyway. She’s sending me a CREDO sim card and then we’ll see if we can get it to work. This is the kind of customer service that is helpful. Thanks.

I like the idea behind Credo, of donating to progressive causes. They cost a bit more, but was willing to pay that to support that business model.
One problem I had was that they use Sprint as their carrier. I don’t know how Sprint’s corporate behavior compares to ATT, Verizon or other carriers, but call quality and coverage was poor.
The real problem I had with Credo was their customer service. I was on email billing, but the last bill I received was in February 2015. I emailed their customer service about this numerous times. I called them and spoke with several customer reps numerous times. They never fixed this, or even acknowledged the problem. A rep would tell me to expect a call from tech support, but needless to say this never happened.
At the end of my contract in October 2016 I cancelled service and switched carriers. This was another clusterf**k. They did cancel service, but my bill, which I had to go online to check, was ~$ 90. My monthly bill was ~$ 70, and final bill should have only been for a half month.
Fast forward to January 2016. Still no bill. But, Credo turned over a $ 39 bill to a collection agency. All without ever sending me a bill despite repeated requests. That amount seemed correct and I paid the agency the same day I received their notice.
I would give Credo zero stars, except I still believe in their stated purpose. For that they get one star. Too bad they don’t operate the same way themselves.

Great customer service today. I got what I needed and asked for. Wait time was 0 minutes to talk to a representative, that’s a plus right there.
Voice /​sound quality could have been better. There seemed to be a lot of distortion that caused me to ask the rep to repeat what she’d said a couple of time.
All in all? 5 star service from a progressive company!

I love Credo! I have used them since they were Working Assets.
Their ethics are great and they actually function as a mouthpiece for good causes.
The service is excellent. Both calls and customer service.
There is no reason to use the huge corporate beast when you have a very well functioning independent small guy!

Great customer service. I left my previous carrier because of terrible interactions I had with their customer service. I’m paying a bit more at CREDO, but the excellent service is well worth the added expense.
The only down side is that I find it difficult to understand my phone service options. I suspect that I’m buying more service than I need. I have this problem with my previous carriers as well, so it isn’t a knock on CREDO.

Go CREDO! With their exceptional customer and provider service, reception (via Sprint lines), mission, deals, ethics, reliability, responsibility, methods, buy out offers, plans, practices, charity, upstanding principles, and progressive environmental and societal activism, CREDO is by far the most superior provider. CREDO is fearless! I cannot thank CREDO and everyone at CREDO enough!
ps I get reception where others don’t — like in basements :) Plus, I actually save a lot of money with CREDO verses the unethical price gouging competitors. No fine print with CREDO. CREDO is honest.

Helpful staff, great service, good deals, and it feels wonderful to be part of the good causes instead of the evil ones. I tell all of my friends and family to switch, which results in nice bonuses from Credo. ;)

I’ve been with Credo for 22 years (they were previously called Working Assets) and have always been pleased with their service when I used them just as a long distance carrier for my landline and now as my mobile carrier.
What drew me to them initially is their activism and willingness to donate to environmental causes and non-​profits for social change. As a customer I can round up my bill to add to their donations. They also make it easy for me to be active in government by providing me with petitions that I can sign to send to representatives to prod them to work on behalf of me, the average citizen.
Their mobile phones are excellent as is the customer service. I won’t give my business to just anyone, only those who are working for what I believe in and Credo fits the bill!

I love the progressive actions of Credo. Their customer service has always been top-​notch and I’ve been a loyal customer for about 6 years now.
The actual phone service isn’t the best– they use Sprint towers. I was previously on Verizon and not many can beat the coverage of Verizon. However, I couldn’t handle supporting a company with politics completely opposed to mine, so I switched to Credo.
I feel good every month paying my bill and like that I can round up to donate and vote for which non-​profits get extra money. You can easily see all available phones and plans on their website.
Overall, I always recommend Credo to people. Just know that you may occasionally have spotty service when others don’t. (Except other Sprint users, of course.) If you’re already on Sprint, then you likely won’t notice a difference!