T-Mobile

I went to this store to buy a new phone and requested insurance (I remember this quite clearly since my boyfriend tried to convince me that I didn’t need it but eventually agreed as I don’t have a great track record with losing my phones), but when I lost my phone last weekend (told you I’m not great with phones) and went in to take advantage of the insurance, the rep at the T-​Mobile store could find no record of it anywhere.
To make matters better: we waited almost an hour at the store when we got my phone, the service was slow and apparently they flat out left out the insurance so I had to pay the phone off completely and get a new one.
Won’t be going back to this T-​Mobile store. If you do, make sure they double check everything.

They must think they’re better than Verizon. Haha. Thought about switching over to T-​mobile after seeing their ad on TV about paying off your current provider’s ETF. It’s not a good deal at all since they force you to buy a new phone from them. But that’s not the reason for the bad review. The salesman was snobby and arrogant. He acted annoyed and really didn’t care much about getting a new customer.

Thank goodness for Sanad! I had called a customer service a FEW times and was unsuccessful with «migrating» my daughter’s line from prepay to my post paid account… riiiiight T-​Mobile jargon. I had 3 failed attempts over the phone and felt like it was never going to happen. But on my way home I stopped in and met Sanad…*cue heaven music* He instructed me to contact customer service because he couldn’t access the line since it was in the midst porting but not before verifying my identity and adding notes that I had been verified via in-​store. I did so and when it got to the verification point (they require a credit card for validation reasons they can’t explain) I told him I was actually in-​store and notes had been added. He declined to read the notes and requested to speak with the associate Sanad. I passed him the phone and they went back & forth regarding the validation process (Sanad was clueless as to what the card validation meant if I had been verified in-​store with my picture ID) he gave him a few numbers regarding his store & associate information. I got my SIM card and was out the door. Thank you Sanad! You’re really cute too! ;-) Now my phone is not registering that it has a new SIM. FML!

Concurring what others said — this is the worst t mobile store. I went there with an issue regarding my iPhone and all the employees ready to hound to prove that the phone is ok. If you want to feel disrespected, neglected and & getting some sarcasm– this is your store.
On my way back, I saw a Verizon store and guess who’s their new customer.

This store is staffed by liar and crooks. I worked with Andrew on April 7^th to upgrade my phone and make changes to my plan.
— the changes to my plan (that would have resulted in a decrease to my monthly bill) were not implemented
— they added JUMP! for $ 10 a month without my consent
— I was provided a screen cover and protector as part of my purchase. I VERY specifically confirmed I wouldn’t be charged for this. I got charged for it on my next bill.
In addition the staff there was inattentive and didn’t really want to help me with my purchase. It’s the second time I’ve gone in, and the second time I’ve had issues.

I had to go in today to get a new SIM card for my new phone. The person told me it’s 15 $ and my existing SIM will stop working as soon as I buy the new one. But I was in a hurry and wanted my phone to work, so he just gave me the new card for free!
Have been a fan of T-​Mobile for a while now. Small things like this makes me more loyal to the brand.

The worst customer service I have ever encountered. I replaced my Galaxy 2 three times. The sensors went bad. The customer service rep actually said she did not know what to tell me. I changed carriers from Verizon to T-​Mobile all three lines — what a mistake. I was instructed to conduct three hard resets on my replaced phones. I wasted close to three hours on the line with customer service. This is outrages. Will not recommend them to anyone.

The absolute worst T-​Mobile store for customer service.
1. Bad attitude
2. Non helpful
3. Rude
4. Never again
Go anywhere but here. Ugh!
Over the past six months I have gone to this location several times and every single time has been the worst customer service experience I have ever had. It is close to were I work so I continued to go here hoping it was just the individual I was dealing with on that particular day. Nope! Every single individual is rude, arrogant, and dismissive. I have been a customer for over seven years and have spent thousands on new phones for myself and family, that location almost made me go to a different wireless provider. Fortunately T-​Mobile customer service over the phone apologized and remedied the situation. I even talked to the managers at the store and they were just as terrible and incompetent as the employees. I highly suggest taking your business somewhere else!

So my family decided to switch from Sprint to T-​Mobile to check out how the service is since Sprint sucks! So far everything seems pretty good. I have better receptions and can actually use my data; however, couple days into the plan, I wasn’t able to text, call, use any sort of data. I went to this T-​Mobile store to have them check it out. There were a lot of staff there and I was greeted by the manager. She looked at my phone than handed off the task to her employee to look at. They found out it was the Sim card that was not working. They told me I had to pay $ 15 to get a new one replace. I didn’t think it’s right, I just got the Sim card so it can’t be on me that I broke it. It was probably defective to start off with. Luckily the manager was still there and seem more reasonable and have the fee waived. Props to the manager in the store. Thank you!

Total heroes.
I was in the area and popped in to ask about a SIM adapter and stuff. Ended up getting my SIM cut, and fitted with a snazzy new adapter for way cheaper than I thought. Now I’m able to switch between my old phone and my slightly snazzier one. Woo hoo!
There were some other people in there getting help with a temporary international plan. The folks there seemed to be quite well versed in all sorts of tourist and walk-​in issues.
Heroes, these people are. Total heroes.

Had a great experience getting our new IPhone 6 Plus phones set-​up by Jacob. He provided us with exceptional customer service, very friendly and professional. The store location is so convenient to us. Thank you, Jacob! :)

First off,
I walked through the door and the store was empty maybe two people at the counter. Funny i felt invisible since i didn’t receive a greeting from anyone.
However the gentlemen that walked in after me was greeted and assisted right away… hmmm invisible i tell you!
So I decided to speak up and the nerdy guy in the ugly glasses yes the wanna be tech. that cant get a job so he works in sales. Gestures with his hands up as if to appease me
with «Ugh, I just walked on the floor»
OK, my phone is not working and I’m not stupid. I know how a cell phone works I’ve probably been using one since he was in diapers. So my case doesn’t fit properly… believe me that is not the issue .
Oh and to add insult to the injury. This guy didn’t listen to what i had to say, came up with his own conclusions, offended me with his hand gestures. going back to the no greeting situation! and tells me «I’m the person to fix this». OK whateve, he uses my phone to call the store line… and guess what, yeah the phone does not work. OMG!
Asking me if I have the original box and receipt. ???
NO i didn’t just buy it yesterday! RRRRR NOT LISTENING.
anyway long story short this is the second attempt to get something done there.
NOT happening
THIS GUY NEEDS TO GO BACK TO CUSTOMER SERVICE 101.
This could have been a simple solution. But instead just a waist of time.
I called customer care instead and got the job done in 15 minutes tops.
.
Go to another shop. Wanna be Techs don’t have a clue about customer service.

Very nice guys. I had my phone stolen and needed a new SIM. They were very quick and efficient. Thanks fellas!

T-​Mobile site works very bad. Stupid navigation. Freezing.
I got a statement today there was included «One time charge for Activation Fee» but a guy from the store told me that there is no fee activation. Only $ 10 for SIM card.
Phone calls does not work at my place but it was working 1.5 year ago.
Is this service of 21 century?

Looks like a lot of mixed reviews depending on the service rep (some just for T-​Mobile itself which unfortunately get affiliated to this store). So far I give T-​mobile itself 3 stars (some negative points for my web-​ordered phone not coming with a required activation card), but the rep at this store gets 5 stars. Forgot his name, but starts with an S, white dude, curly hair, glasses. As mentioned above, my phone didn’t come with an activation card, so I had to go into the store. S took care of it with no attitude (guessing he doesn’t get commission for this) and thoroughly explained all the details of activating the phone and my plan. He then offered to port my number over from my old carrier and it should be done anytime now. Great service even when he probably had little-​to-​no financial incentive for it.

Go to another t-​mobile store where experts work in. This is the worst t-​mobile store I’ve ever been.
I went to the store at noon on Saturday. There were no customers other than us. I talked with «J.C.», and he was very helpless and unfriendly!
I asked about the WiFi-​calling capability of a certain phone, and he said:
«Prepaid plan doesn’t support WiFi calling.»
I showed him t-mobile’s website which said that all plans including prepaid supported WiFi-​calling. Then he said
«Some models do.»
He didn’t correct or apologize what he said before. Everybody makes mistakes, but his irresponsible, unfriendly behavior made me unhappy.
Besides, conversation with him was not smooth and he didn’t smile at all, as if he hated me though I was behaving politely and friendly (what was wrong with him, and how did it matter for customers?) I was looking for a phone, and asking about WiFi-​calling. He hadn’t begun helping me finding a phone, or suggesting WiFi-​calling capable ones until I asked.
Some clerks may have had limited knowledge – as a customer, I don’t care, as long as they are trying to be polite, friendly and responsible. But in this case, J.C. definitely needs more training.

I purchased a MyTouch 3G slide from a third party vendor but the deal went sour because they had some ridiculous security questions we had to answer no one in their right mind would know. (First landlord of your property!?) Although the order was canceled, the vendor forgot to deactivate the phone preventing me from upgrading directly through T-​Mobile. I stopped by here on a whim and spoke to John Cho, and explained him my situation.
He rang up Customer service and must’ve pulled some strings because he was able to clear the situation up and offer me a phone right then and there. He also made sure I was able to claim a $ 50 rebate since we had to do a manual upgrade.
If you go here, be sure to speak to John. He is a no-​bs type of guy who won’t sweet talk you into anything. Just tell him what you want, and he will do his best to get it done.

I had a weird problem with my Blackberry which customer care offered no assistance/​knowledge in helping me. I had to do some shopping around the area so I strolled into this store, and was greeted by a guy named Mike. Not only was he helpful and solved my problem, but he officially saved my relationship with T-​Mobile. I was SO CLOSE to going to Verizon. but Mike truly explained to me how to work with my Blackberry and resolve the issue. He showed me all the accessories available, so I picked up a pretty new case and a screen protector.
All in all very happy with my visit to this store. I hope to never have any more issues with my phone, although if I do I’ll see Mike.

Dante wrote about cell phone stores in his book The Inferno. I forgot what ring they occupy. So with hesitation and holy water in hand. I ventured down to the T-​mobile store located in the Embarcadero Center. My mission was switiching carriers, porting an old number over and hopefully getting the new G1 (Google phone). Within 10 minutes I walked out accomplishing all of that.
What the hell just happened? I had a quick and easy visit to a cell phone store without maiming someone or waiting my whole lunch break for assistance.

Am I pissy today? Possibly. Or maybe I just don’t like the thought of old ladies trying to be hip and cool by purchasing a blackberry. Come on! Seriously! Who are you going to email and text a gajillion times a day? And if you really want to get a blackberry, can you do it at a T-​Mobile that isn’t in the Financial District? Or at least do it during non-​business hours. It’s cool. It’s over. I have put it behind me now. I’m done bagging on old ladies. On to T-​Mobile…
Ok, so why did I go to T-​Mobile today? Well, with me falling all the time recently, my phone has gotten even more beaten up than it already has been. I decided to get a skin which literally should take like 3 minutes to do. There was one employee and 7 people in the store that needed help. Yes, the economy isn’t doing all that great and I’m all for cutting back on expenses (i.e. Payroll), but retail is all about customer service and having one employee is not acceptable. The one employee that was working was very nice and apologetic for the wait, but seriously, two people AT LEAST please. I was going to give you one star, T-​Mobile, but since your ONE employee was very nice, I’ll give you two stars. Two stars=get two employees! Get on it!