Dunn-Edwards Paints

Didn’t know anything about paint and the guy who makes the tint basically told me which types of paint were good to use. His name is John who is pretty cute too and he was pretty knowledgable. The place is pretty big and open at 6:30 in the morning.
They also match paint colors from other big name brand companies. I was pretty happy with my purchase!

Bought a gallon of interior white semi gloss to repaint our front door and trim inside, that had previously been painted with their product.
Paint was the worst I have ever used over the past 40 years. Would not flow at all, looked terrible. I brought it back and they and a painting contractor who was in the store at the time told me to use EXTERIOR enamel inside, as it worked better. I got my money back and bought a gallon of that product. and a bottle of Flowtrol.
That was somewhat better, after a liberal application of Flowtrol additive, but looked nowhere near the previous DE paint that was on the wood.
Now I see why Consumer Reports gives them such bad ratings. Back to Home Depot, as their paint is far cheaper and works a lot better.

Wow — what great service! I went to DunnEdwards on Bryant street to see if I could figure out a match for painting our condo building. There I met Lloyd E. who works for them as a decorating specialist. He offered to come out to look at our building and help us pick — FREE of charge — who does that these days and works with a big chain? Then his mother got ill so he had to leave town but did he leave us hanging — NO — he called me from NY to tell me an associate went by to check the building for him, called him for consultation and then told me what paint samples to get to put up. He called me on a Sunday BTW — you don’t get more dedicated than that! Now he is back, came out to our building again — he logs major miles from San Jose to SF with a smile! We now have our paint color picked and are very very impressed — I would recommend him to anyone — he is talented and patient and follows-​thru! A five star for sure!

Painted my entire house inside with Dunn Edwards paint. Two years later I bought several quarts to touch up. Guess what! They no longer make the «low sheen.» It’s now called «velvet» and it is an entirely different gloss. Now I have splotches on the walls. Talked to Corp Headquarters and they basically said,” Sorry Charley.” No more «low sheen.» Their suggestion: paint the entire room over!!! For a two foot square patch job? I’ll never buy this paint again and you should consider this type of incredibly poor customer support when purchasing from them.

great paint, but NOT OPEN ON SATURDAY! what the hell? seriously? when does everyone work on their house? hmm, tuesday? no, on the friggin’ weekend, goodness. guess I’ll try to find a match at benjamin moore. so lame.

Completely Unreliable & Poor Customer Service
My painter used Dunn Edwards Paints on the interior of my home. Recently, I needed to purchase an additional 4 gallons of paint. I stopped at the store over lunch and after waiting while the clerk stopped to answer every phone call and assist every customer on the phone while I stood there waiting at the counter, he finally took my order. They promised that the paint would be ready the following day and they explained to me that they opened at 630am sharp. I arrived at the store the following day at 645am to find a slew of other customers also waiting in their cars. I waited until 730am and after making a series of calls, wound up speaking to someone in the regional office. After the regional office took some time to figure out what was going on, I was informed that the store would not open until about 8AM at the earliest. While the regional manager was quite helpful, when i eventually spoke to the store manager (Gee), he could not have been more rude. He didn’t even have the courtesy to apologize for opening the store late. When I asked why they opened late he simply said, «We’ll get on that.» Dunn Edwards makes great paint — but if you want any level of service — go to another store

Going on two years ago now I had my house painted. The contractor left all of the cans outside, while we had our rainstorms, and most of the labels had vanished as well as some of the paint had gotten moldy. I needed to touch up in some areas — not having labels or in some cases not having paint I called the contractor to try and figure out what paints and colors went where. He had no idea as he didn’t keep records.
Knowing that my contractor had used Dunn Edwards paints, I went to them with a paint chip. Let me tell you — these guys are all about service! They preferred to try and locate the exact paint so it would be an exact match. They located the colors by the contractors name and project!
They printed out a COMPLETE list of all of my colors for future reference — now that is service. Who would of thunk??? To boot — they gave me my contractors discount and said in the future that they could also give me a 20% discount with a Triple AAA card.
As a courtesy, they will load you in their system so in future there is no guess work — even like my case where it was 1.5 years later!