Eddie Bauer

Excellent customer service! Also love the fitting rooms. I’ve never seen a fitting room that allows you to change the lighting… Genius!

I have been an Eddie Bauer customer since the 80’s. I remember buying EB backpacks and jackets in high school because of the great quality. The stores were always staffed with friendly employees to assist you. In the last few years, I would stop by the Westfield store because the Stonestown EB closed down.
I received a mailer from EB at my home alerting me of the Union Square store. I decided to trek Downtown to check out the store and use the token gift certificate attached to the mailer. The store was filled with at least eight employees and half a dozen customers. I was in the store for 20 minutes and not one employee asked me if I needed any assistance or acknowledged me. They walked right by me diverting their eyes and were too busy straightening up clothes racks and bringing out clothes. I saw only one employee helping select clothes for an older gentleman. What happened to that great EB customer service? I was so put off that I left and tossed out the certificate. Instead, I went down the street to Merrell and bought the item.
My husband stopped by the store during the week and had a similar experience. What happened to greeting everyone who enters the store!

Wow what a beautiful store this is! Happy that they opened this location because now I don’t have to travel to that horrible mall, yuck!
All associates were very helpful and knowledgeable. I will definitely return to this location A++++

Joel is awesome. Great customer service. This store is lucky to have him working here. He went above and beyond to assist me while I was shopping. Definitely shop here if you want Eddie Bauer gear and great customer service.