Enterprise Rent-A-Car

We had to rent a car while ours was being repaired. Our insurance company encouraged us to work with Enterprise. The Park Merced location was closest to our house, so we chose it.
The people there were extremely helpful, fast and personable. They took care of us quickly and perfectly. In addition, when we needed help getting our insurance company to extend the length (due to additional repairs), they took care of everything, including communicating with our insurance company.
We most certainly use this company for all of our car rental needs in the future.

My experience with this Enterprise location was excellent. The staff is professional, courteous, calm under pressure. Even though I booked my rental at the last minute, they were able to pick me up and get me on the road in record time. Patrick Baca, the manager (and a SF native!) is just great. I will rent from them again and encourage anyone to give them a try.

Thanks again — Helped me get on my way quickly this christmas! Office staff is great.

Arrived on Christmas Eve to rent a car, they took my money and then said that they don’t have any cars in stock and don’t know when they will be arriving. Staff was short and unhelpful about answering questions. Thanks for ruining Christmas Enterprise.

I rent numerous times from this location when I don’t want to empty out my Suv. I now have a empty vehicle which I can rent at a reasonable cost.
The new manager is Patrick, great person to work with and his staff are great.
Good group of guys and always a great place to get a auto rental.

My experiences with Enterprise have been wonderful and easy. They promptly picked me up at my house and drove me to the enterprise office, where I was dealt with politely, quickly and efficiently. The car (a Prius) was just fine. Everything about the experience was easy. I’ll use them again.

I reserved a chrysler 300 or similar and Ken who works at this location at enterprise mentioned to me that thy don’t have any chrysler 300 car at any of SF location and neither do they have any of this car at the airport location.
He mentioned that he would check with alamo and see if he can get that car from me. He called me back in 7 minutes and said that alamo has the chrysler 300, but they need to verify its physically present on the lot. Hour went by and he never called me back. I called him again and he said he would check with alamo again and let me know.
Again, Ken never called me back and my whole afternoon was wasted. I had to spend $ 105 to go to the SF Airport and rent a chrysler 300 from FOX.
Enterprise jerked me around all afternoon and wasted several hours of mine. Do NOT Deal with KEN or enterprise

It’s so excellent that I found a rental car near my house and they have many nice service such as reminding and pick up. A reasonable price and super great service! I recommended!!!

Not all Enterprise locations are run as well as this one. I came in to rent a car for the weekend to find a line out the door. Wow this place must be really popular. Turns out that Enterprise corporate had missed a shipment of cars to this location.
Despite that corporate snafu and a growing line of customers, the staff of Ken, David and Jaron kept their cool and stayed super professional throughout the entire time.
While waiting for my vehicle I personally saw them paying attention to address customer after customer’s unique situation.
They quickly called around for the nearest available cars at other Enterprise branches. They got us into a shuttle and off to Burlingame where staffed worked with them to get everyone sorted with their cars. All in all we got our car and were on our way.
Not only are their prices competitive but every staff member I encountered was patient and personable. From organizing transportation to and from the office to finding my reservation and getting me to my vehicle.
Thanks guys, you are my first choice when I need to rent a car in San Francisco!

I don’t know about other locations but this location is AWESOME! I feel valued and cared for here. It’s the only place in the city I rent cars from. The Manager, Waylon, takes personal pride in making sure that the store provides excellent customer service. These values are evident in the rest of the staff as well, and even when it really busy, everyone keeps their cool and sense of humor intact. I always have excellent experiences, receive professional service, and enjoy the selection of cars. Plus I signed up for the reward program and get free rentals and upgrades from time to time.

I needed a car for a few days and booked a rental online though this location. The price was reasonable — much less expensive than renting at the airport or a downtown location. Getting the car was quick and easy — from when I walked in to when I was driving off in my car took about 10 minutes. Same goes for the return — quick and easy!

I recently had to put my car in the shop, and much to my chagrin the repair took way longer than expected (that’s another review).
My experience at this Enterprise was the only positive thing during this process, starting with my initial phone call to Waylon. Shortly after we hung up I was picked up by David. I also received excellent service quite a few times from Rachel and David (in the store). Hopefully corporate is taking note of the great reviews this store is receiving.
Extremely friendly and competent, efficient service/​customer service with a smile… EXTREMELY HIGHLY RECOMMENDED!

Great and excellent public service! Wayland was very cordial and attentive! Chloe was very helpful! Excellent place to rent a car! Keep up the awesome customer service!

My brand new SUV has been in an auto body shop due to a hit and run since Tuesday and by Friday my insurance still had not gotten back to me about a rental car replacement. I came here out of desperation of needing a vehicle ASAP since I needed to visit my mother in Vallejo and she just had an operation (plus it’s Easter weekend and we need to see family). This location was so understanding and accommodating even though they were so busy, like airport car rental busy! Waylon Barnes and David are so wonderful! They called their Colma location to get more cars to accommodate all of their customers. David was awesome and drove me out to their Burlingame location and picked up a vehicle for me!
As busy as they were, they were able to help all of us with such friendly, attentive service. This location is great and I would recommend it to anyone needing to rent a vehicle.

I rent cars frequently for both business and personal use. This location is one of the few that value customer satisfaction over profit. Special thanks to David! Even thou I had trouble with their pick-​up service which caused me running late for my appointment, but David’s hospitality and excellent customer service earned my business. Will def rent again from this location.

This Enterprise is just simply the best!!! After going through so much crap with my insurance actually getting me a rental car, this Enterprise was able to step right up and provide me with a car and great customer service all at the same time!
I literally walked into their facility at 6:01pm and they helped my like I walked in at 9:00am.
A few days pervious, I had spoken with the manager (forgot his name) and we worked out all the details. The next day, since I hadn’t picked up the car like I said I would, the assistant manager (Rachel) called to follow up with me which I really appreciated. And then the day after I got the car, the manager again called to follow up and make sure the car was working out for me. Talk about customer service!
I will never get another car at any other Enterprise! Thank you for providing such great service!

Zach is a great manager. When I had problems with my first car, he have me a better one, upgraded me, and extended my rental at barely any cost. Truly great customer service that you rarely see these days. Thanks Enterprise, and thank you Zach!

I rent with Enterprise wherever I go and I have always had excellent service but the staff at the Sunset location in San francisco were beyond professional and kind! They did everything possible to make my long trip to SF and area great! I look forward to renting from them again in the near future. Thanks again guys!
L Jones

I have always loved renting from this Enterprise. They are the cheapest branch in SF and I cannot say enough good things about the staff. I highly recommend this branch!

If you don’t have anything I asked in the phone don’t freaking promise your customer and told me to come and ended up with nothing and left! I know YOU were the one said we will have a lot car coming back tomorrow so come thru around 12pm!