FedEx Office Print & Ship Center

Andre is a class guy. I’m constantly using this fedex and he continuously helps me and does a great job making everything a easy process. Andre is A++++

I go in here about once a month the staff is always extremely helpful and friendly and they offered quite a range of printing and shipping services which is helpful. On my last visit the FedEx team pointed out that if I use a FedEx package it would save me money. My own box would have cost me $ 25 but by using their package I paid under $ 10 thanks allot!!!

I have spent thousands of dollars at FedEx and now feel like giving my business to someone else. I am over eight months pregnant and had been sitting in city traffic for a really long time and my poor compressed bladder was about ready to burst. The closest business around was fed ex, but the woman working there refused to let me use her bathroom and I was about ready to pee down my leg! I’m pretty positive that they had some employee bathroom but she just acted like a snot and told me I needed to walk a block or two to get to the closest restroom. Refusing to help a pregnant lady in desperate need it is pretty damn heartless.

Super friendly and quick. Happy staff good music nice to walk in to somewhere and see people happy.

I came here to ship something to India. I was handled a bunch of paperwork to fill out. Predictably, it was the same stuff over and over again. And I was prepared for that. But what I wasn’t prepared for was the inability of the staff to guide me on how to fill those forms (there was a lot of legalese in them and terms only the staff would understand). First, they did not tell me which fields were mandatory and which weren’t – it wasn’t written on the forms either. Next, they did not tell/​warn me that while filling out one of the forms, I’d have to press down the pen hard as otherwise the carbon imprint on the subsequent pages would be illegible. I ended up filling the form all over again. Three members of the staff at 8:30 am in the morning assisting only one customer (yours truly) and the whole ordeal still took an hour.
Totally deserve the one-​star for the lack of respect for a customer’s time.

Great results here. I worked with Andre who was knowledgable and friendly. The employees were all professional, and good senses of humor. It was a rush print job. Andre helped me choose a package that met my needs, but was not the super high price option.

I have been living a block away from this particular location for 6 years now and have used their services sporadically through the years. The customer service has always bee lacking and the vibe you get when you go in is just atrocious.
This morning I stopped-​in to send an envelope to Portland. The store was vacant except for the one, bored-​looking employee behind the desk. She was doing nothing when I arrived. So, I selected the correct carbon copy form to fill out, did my best to press hard and write clearly and then went up tot he counter to ask for the rates, select one, and pay. The woman who helped me asked me rudely.
She: «When do you want it there?»
Me: «Oh, as soon as possible, please.»
She: «What does this say?!» *shriek* «B-​Z-​N-​I… I can’t read this!!» *shriek*
I spell out the name of the business to her and she enters everything else without trouble. It feels like an eternity goes by with my smiling at her, hoping that my positive attitude would be contagious.
She: «$ 34 or $ 25?!»
Me: «The $ 25 options sounds fine with me.»
More silence as she taps slowly on her keyboard. She hands me the receipt…
She: «Tracking.»
Me: «Thank you so much! Have a wonderful morning. :)»
I left in a wretched mood and wanted nothing more than to come here and rant about my experience. Whenever I go to this location I’m made to feel like a criminal for wanting to have something mailed, or ask any questions about shipping. Sadly, this woman was not the manager and her name tag was covered by her hideous scarf, but you will recognize her by her tightly pulled back hair, shrew-​like expression… and said hideous scarf.
I’ll walk some extra blocks for better service in the future. I suggest you all do the same!

For quick printing needs, this FedEx is great. Olivia and Renee have both helped me a few times. Always with a smile or a quick joke, the job is done quickly and efficiently. It’s a little more expensive than I remember printing to be, but its quick, painless and close by :)

I never expect good service in FedEx. My experiences in different locations are either alright or bad. However, my experiences in this location was unexpectedly good, so I can’t help writing this review.
I went for printing. I needed special papers, and asked them to print for me. I had several files to print out, but only a few prints (and different number) each file. I know this is an annoying request. But the staff was so nice and took time to do this for me. Their charge was only a few dollars; only for the paper and 10cent-​each printing cost, no extra handling fee. And they even cut the printed papers in my requested size for free! I cannot believe how much work they did for a few dollar sale.
I have this kind of experience at least three times here. Every time the staff is different, so it’s not just one person.
The secret is: every time I went there, the store was empty. (Usually on Saturday)
Maybe they were bored or lonely and really wanted to talk to somebody?

Dropped off packages and the 2 times the staff was super nice and friendly. They even cracked jokes. Love the extended hours as well.
I have ran into the store few times and Andre always took care of me with a smile on his face, just incredible service. Thank you

i posted 2 pictures of my package that came back 3 months later in pieces. i started a civil law suits against fedex. INSANE company

Worst place to come; the service is awful. I wanted to simply print my resume; I asked how to do it and was literally told that they have a big order to fulfill and for me to figure it out myself.
So here I am printing my resume by myself on a self serve computer that charges me by the minute, but it is literally so slow that I’ve been charged $ 2 just to get into my email.
I swear I finished writing this review on my phone before my one page PDF file downloaded

I need two posters printed and I was in and out within 15 minutes. The staff was insanely helpful.

I live a block away, and I love their self-​print stations. I’m an art student who needs to print 11×17 almost on daily basis. I can just walk there and print in less than 15 minutes. I’ll love this place even more if it opens til late.

Decent service as long as you don’t have Olivia help you. I think she’s new, but she lacks both knowledge and customer service skills. I go here because of convenience, but if I see her working I turn the other way and walk a few extra blocks instead. The rest of the staff has taken care of me quite a few times, but it’s still not worth dealing with someone who is both rude and also doesn’t understand simple print jobs. She has made my visit more complicated and stressful than it had to be, more than once!

TL;DR — The employees and managers have terrible attitudes and are unbelievably incompetent. Look up the rates online before you get there and buyer beware, they are unscrupulous scammers.
I was at this FedEx location yesterday and it was my most frustrating experience to date. First let me say that I am a regular FedEx customer, who has been mailing items internationallly for the last couple of years while living in SF. I prefer to use FedEx because its convenient and reliable but have used UPS as well. My latest experience went something like this: I arrive at the FedEx location with a simple check in hand on a Tuesday afternoon that needs to be in Toronto, Canada by end of the week. Here is how my lunch hour was wasted when it all went terribly wrong:
1. A rep named Olivia tells me that she needs to look up the customs on the cheque because I’m mailing international. I tell her there is no customs on documents, especially on a single cheque that fits in a regular envelope, I continue to inform her that the customs value is usually stated at $ 1.00 on the shipping form. She continues to argue that customs changes their rules and rates every month and that the rules could be different now, and I tell yes I’m sure they do but there still would be no customs on a single document, since the cheque itself is a paper document with no value, regardless of the amount written on the cheque. She wastes a good 10 mins of my Candy Crushing time looking this up manually in a giant tree limb of a book and finally concludes that cheques and simple plain paper documents have no value and therefore no customs. Hooray for you Olivia, you learned something basic and new today, and had the pleasure of being masterfully schooled by your customer.
2. I then let Olivia know that my only requirement is that the cheque arrives by end of the week, and I would like to use the cheapest option. After entering the destination address she asks me if I prefer ground or air and informs me that they have different rates, I tell her it doesn’t matter as long it gets there by end of the week. I would just like to use the cheapest option.
3. After looking up the rates while bottles of wine around the world age another good 10 minutes Olivia informs me that my options are the outrageous amounts of $ 181 or $ 90 to mail a cheque to Toronto, Canada by end of the week. I’m quite stunned by those amounts and let her know that I have mailed documents to this address within the same time frame for less then $ 50. This is when it gets really fun, she starts lecturing me that those are the only rates and that rates change based on time of day and how busy they are, and the position of the moon etc etc etc etc. sorry Olivia I’m not listening cause you are being an idiot. Then she asks me again if I want the $ 90 or $ 181 option. I tell her neither, that I have mailed cheques to this address from this FedEx office with the same time requirements for less then $ 50 and I am sure there must be something wrong with the address or the requirements that were entered. We continue to play verbal table tennis for another 15 mins, then I ask her to double check with the manager. She brings the manager over — who believe it or not has a worse attitude then she does. The manager barely looks at the screen and the details and just reiterates that those are the rates that are available today and she doesn’t know why I was able to get a cheaper rate earlier. LIES! Lies I say! At this point I was wishing I had all my FedEx tracking receipts with me so I could just shove it in her smug scammy face.
Being the resilient (a.k.a absolutely stubborn) person that am I refused to accept these terms and ask Olivia to do it again, to enter the address again and scan my envelope again and lo and behold, by the power of Zeus and magic of Tolkeim all of a sudden, and to only her surprise and not mine, she says ‘oh it looks like there is an option for $ 45 that will get it there by end of this week.‘
HOORRAAAYYY Olivia!!! We did it!!! Together with your button clicking and scanning skills and my brain and most basic knowledge of FedEx international shipping we are more powerful then all of your entire office personal combined.
And as for you terribly smug manager, you absolutely suck, look what you’ve done to this bright young sapling of an employee, you so poorly trained her, and set such a low bar for customer service and might I add SMILING, that she had to endure the crushing humiliation of being corrected by her customer over and over and over again. You should be fired and you should be replaced with a box filled with styrofoam peanuts.

The business practices at this FedEx are slimy. I asked the price of a box+shipping and the person behind the counter gave the price of their most expensive box with their most expensive ship rate as if it was my only option. Are you kidding me? I had to probe further to find I had other options.
When I told him i’d find a better price elsewhere, he told me sarcastically «yeah, good luck»
I DID FIND GOOD LUCK, AT UPS, at a fraction of this place’s cost.

Absolutely terrible customer service. With so many FedEx locations in the city, you’re much better off going to a location with a higher rating.
There’s a clear pattern in the reviews for this particular store — the employees are awful. Everyone from the manager (I could not believe that she raised her voice at me, the customer!), to the new employee (perhaps she should have more training before she is customer-​facing? The mid-​level employee was literally yelling «DAISY, NO, YOU’RE DOING IT WRONG!» across the entire store) needs a serious attitude adjustment.
Bottom line — terrible manners, no respect for customers or their time, and an experience so negative it prompted me to write a Unilocal review… yes, that bad.

I am sad about this place. :(
In the past month I have visited this location twice for work deadlines.
My first instance required the printing of 1,000 pieces of paper for origami cranes.
On this first trip to FedEx on 2^nd, I was met with a nice welcome and a friendly «CAN DO SPIRIT» from a nice guy with a red beard and a shaved head. He was willing to do last minute printing for me on a Friday because I was in a bind for time.
The second instance was this previous Friday where I met Rennee.
She acted very nice but professional… almost stern. She informed me at 3:30pm on a Friday that printing 2 poster boards and 8 pieces of paper would take more than a day to do. I didn’t know their work que… maybe they had a lot on their plate? Then she went on to say they could be done by Sunday… That’s when I stopped and said: «I find it hard to believe this needs that much time and I happen to need it before Sunday»
— Renne: «Oh. well Saturday at noon is fine then.»
Not only did I show up on Saturday at 1:45 to find one of my posters missing from my order but the guy behind the desk said. «Oh, they missed one. I can make one for you in 15 mins.»
I’m sorry if you can make 1 poster board in 15 mins… WHY would it take a day to make 2 poster boards.
Sorry to call you out Renne but I don’t think you realized I live in San Jose and driving all the way down to find my order not ready with a response that I got — implying it could have been finished on Friday afternoon… not pleasing.

At the last minute, I was tasked to have business cards made that needed to be picked up the following day. I called the office and was told by a male clerk that it was possible, but needed to come in with the design on a USB drive. He also said that I would need to come in within the next 2 hours so that I can have it ready the next day.
Within 15 minutes I was at this specific location, and the woman behind the counter (couldn’t remember her name, but her name tag said «manager» on it) was pleasant and helped me right away. Unfortunately, the machines couldn’t read my USB drive, so I was told to email the files (why I couldn’t do that to begin with I don’t know).
As soon as I got back to the office no more than 15 minutes later, I emailed the files and called just to make sure they received it.
(I only got the name of the first woman I spoke with)
Romeka: «We haven’t gotten to it yet, but we’ll call you as soon as we do»
She hung up and didn’t even ask for my number. I figured she wasn’t psychic, otherwise she wouldn’t be working at FedEx and emailed the office my number. Two hours later I called to make sure everything was OK. I also explained to them that I could pay over the phone as suggested by the first person I spot with.
«We have it right here, we’ll call you back as soon as we print it»
Me: «And then you’ll call me for the payment?»
Her: «Yes»
Me: «And it’s not too late to have it done by tomorrow?»
Her: «Yes»
*CLICK*
I ended up calling the Lakeshore Plaza location on Sloat. Harry (or Henry) was very helpful. I emailed them the design, and within 20 minutes he sent it back to me for confirmation with a total. By the time I got home from work, I had a confirmation email saying it was ready for pick up.
I’m SURE FedEx gets busy, which I don’t mind. But if you’re too busy to have something printed by the next say — SAY SO. The employees I spoke with weren’t rude, they just seemed disinterested in their job and really didn’t want to help me. Up til now I STILL haven’t received a call back from them and they knew I was on a tight timeline.