FedEx Office Print & Ship Center

Overall my experience at this FedEx office facility was pleasant/​disappointment. It was pleasant because the front desk gentleman was very polite and patient and willing to help me resolve my issue. Apparently on my fault I didn’t realize that the package need to be shipped out through UPS only. Not his fault nor FedEx.
Now onto the disappointing part I just have to wait Now another day for UPS to open up. Lesson learn on my part to make sure I do my homework before shipping the package. Just to reiterate this FedEx location was great and is a lot better than a lot other places. Very well clean with a well range of shipping products overall. I would say people should check this location out.

When you crave the efficiency of the DMV… WOW. I was the only person in line, still have to wait 20 minutes to be helped? Sorry guys, there is like ONE thing I need you for that can’t be done on my computer, and even USPS is better at that.

The staff at this place is phenomenal, attentive and helpful especially Matthew. I’ve been to other FedEx locations, like the market/​Castro location where the staff is just down right mean. I will definitely be back to sloat location!

Bait and Switch with little to no help or direction is their MO. Granted that I showed up on the day before Christmas early in the am. There was one other customer in the store. I had a stack of organized poetry that I wanted to photo copy and bind for 6 people (poetry from my grandmother who passed away almost 20 years ago). The first thing I did was to walk up to the counter and ask politely for direction regarding how best to do this project (I indicated that there was a lot of copying to do and wanted help for the best, cheapest way to do this project). I was directed (he pointed) over to the copy area and told to copy them there. I asked how long the binding would take using a spiral bound method and I was told about 5 minutes since there weren’t very many customers in the store.
I proceeded to copy the 150 pages X 5 sets of poetry and towards the end I turned around and saw a machine that was out of copy cards but if it had copy cards this would have saved me a significant amount of money. The cost to photo copy all of the pages was about $ 160 as I was charged just the straight credit card charge rather than a copy card rate (I believe I paid about $.18-.19 cents a copy.) Don’t you think that for that bulk quantity of copying, this is on the steep side?
When I was finished with the expensive copying, I returned to the counter and realized that I didn’t have a cover page for the project. I was then directed to the computer area. I type about 60 wpm and am very versed on microsoft Word. I entered my credit card and after less than 2 minutes on the computer, I printed out 5 copies of a title page that simply was centered on the page that stated «Grandma’s Poetry». This little ordeal cost another $ 4.87
I returned to the counter and one other customer had entered the store and now I was told that to bind the 6 books, it would be 1 hour. I asked if they could call me on my cell phone when it was done as I wanted to get out of the shopping center as soon as possible (especially given the last minute shopping that was going to be done by many at Lucky for the impending Christmas meal).
I returned home, made myself a sandwich for an early lunch. I started laundry and did the dishes and 80 minutes later had not received a phone call. I got in my car and returned to the FedEx Kinkos store and was 2 back in the Queue. When I approached the counter, the person said «ohhh…yeah, we were going to call you as you only had 5 title pages but you had 6 booklets. Would you like to return to the computer area to make another title page?» That was the last straw. REALLY, as an employee, even if I hadn’t made the mistake and only printed 5 instead of 6 title pages (the 6^th set was the original set), what would it have hurt to make a copy of the title page and have it in hand when I arrived… oh wait, they were suppose to call me and they didn’t and then the solution for them was to return to spend another $ 3 bucks just to make a title page instead of photo copying this page at a PHOTO COPY place.
The lack of customer service is ridiculous. The fact that I asked for direction and got very little to none when it was a slow period is absolutely not what customer service is about. For the same question within a 30 minute time period I received two very different answers. All in all with the additional charge of $ 46 for the binding, I spent well over $ 200 to photo copy about 800 pages. That breaks down to $ 40 for each book… wow…I should have gone to another copying/​printing center… oh wait I found one on Unilocal,they only charge $.12/​page for black and white on a 8.5×11 sheet. I know that this project could have been done way cheaper and there is no reason for the lack of direction given how slow it was that morning.
I will not be back.

Sometimes you’re just walking into trouble without knowing it. On this trip to SF, I purchased way too many bottles at the Russian River in Santa Rosa, without knowing shipping policies for what puts one half in the bag. I didn’t drive up to the bay, so my only option was to take these items with me to the airport and check-​in all bottles.
I spoke with an associate who directed me to the manager, Sherman. I tried every loop hole and was shot down by the policies of FedEx. Once I realized this stuff needed to be secure, Sherman got to work like a hero. Seven years as a FedEx die-​hard had him take hold of the situation right away. I felt like a rookie, a cadet, but in the 1000-​yard Sherman stare I was in good hands. He measured the box and I purchased a lot of bubble wrap and tape. Within my existing and weak box, I bubble wrapped it and placed it into a much more secure FedEx box. Mind you, FedEx was not going to ship this. Rather, I was going to take this secure (at least in theory) box to the airport. Within 30 minutes I was in and out, and all thanks to thinking outside the box and their manager. I would definitely come back here again.

I’ve always had good service at this FedEx center. Staff have also been friendly.

I came to pick up an overnight shipped package of prescription medication, and someone at my local FedEx branch (ie the store on Sloat in SF) let some other guy sign for my package and take it home. That guy apparently picked up a bunch of packages, and somehow my package was thrown into his mix. They are not able to contact the guy to retrieve my package. That’s a pretty big f-​up. I had it shipped to this FedEx branch so that it wouldn’t sit in front of my house unattended, thinking naively that my package would be more safe here. Sorry to say that I was mistaken. Bummed that I have never had issues with this branch, and have been using it as my go-​to package pickup location. Also bummed that this has to be my first ever Unilocal review. :(

Their customer service is horrible especially on busy days. They tell you anything so they can walk away. I was stand and waiting for 29mins because the machine ate my card. Don’t recommend if your want real customer service

If you think the post office is slow, don’t even think about Fedx. I have been waiting in line for 20 minutes, and the only reason the line has moved is because people have left in frustration.

These guys are honestly the biggest idiots I’ve ever encountered in my life. I have come here 3 times, and every time it’s been a disaster. They literally can not print a 1-​page PDF. The self serve printers are always down. If you ask for help at the counter, the employees can’t figure out how to use their own equipment. I kid you not — they can not print a 1-​page PDF. A definition of how not to run a print shop.

This location is one of the friendliest, informative, and positive locations for FEDEX.

I went there for printing services for a design-​class project, I even called ahead to make sure they could do what I needed. I needed a pretty simple 16 page booklet printed, cropped and bound. I went the first time with the PDF document saved as SPREADS (which is the way that our instructor, an industry professional for 15 years) had instructed me to have it saved for print. The guy couldn’t figure out how to do it so he sent me home to re-​save it as single pages. I guess I should have anticipated this problem, but still, this is basic stuff and I expected SOMEONE in this huge print center to be able to do it.
So i promptly return with the updated document and tell the next employee what I’d like done. The conversation seemed to go smoothly and I had no doubts that he understood what I wanted. He said it would be ready at 9 pm. What? I have class at 6:30. Again, my bad for leaving it to the last minute, but still, this is pretty basic and I had also wasted an hour or so having to go back home and redo it since they couldn’t figure out the proper way to do it.
I ask as nicely as possible can I please have this ASAP? And explained I need this for a class in a few hours. He said sure, I will have in 1 hour. Ok great, I can deal with that. As I was leaving he changed it to half an hour… wonderful!
I return half an hour later and quickly discover this is NOT AT ALL what I had asked for. It wasn’t bound, and the pages had already been cropped in such a way that it couldn’t be bound. I explained to the girl who was charging me how this was not what I wanted. She was clearly stressed about something else/​the store having more than 3 customers in it, and quickly said OK YOU’LL HAVE TO WAIT THEN. Knowing that it would then take them another HOUR to reprint and bind this thing properly, I said you know what I really don’t have time for this, I’ll just take this, I need to get to class.
She then proceeded to give me the same total amount. I expressed some dissatisfaction for still having to pay full price for something that was prepared incorrectly, to which she gave me 10% for being a student… WOW THANKS.
So yes, I understand this is fed ex and I don’t expect super fancy products here, but is it too much to ask to get what I thought I was paying for?! I was too stressed about being late to class and annoyed with the situation that I just paid and moved on. On the way to class it really hit me how wrong it was that they still make me pay $ 30 for a few pages of colored ink.
Moral of the story is, DON’T GO HERE. And if you must, be prepared to explain multiple times what it is what you want. You might want to stay in the store and make sure that they don’t mess it up. And in what world should we have to pay for things that we didn’t order. UGH.

A really accessible place to go and get your packages shipped and received. They offer faxing, shipping, and copies to name just a few of their services. The manager here is very thorough and clear when discussing the various services offered here. I usually get copies made here. The cost seems a bit high but manageable. If you come here ask for Dana. She knows here stuff. I just wish they had more copy and fax machines.

I think Matthew is the best employee any kinkos or fedex has ever had. He was so helpful and kind even though the phone was ringing off the hook and there was a huge line of people behind me. He took his time to help me print an important document and made sure I was happy with the result. Thank you Matthew!

I had a great experience with this location this morning. I worked with Dina on a poster, and she was very responsive and helped me through my concerns. I was very impressed and will definitely be back in the future.

I came in here three days ago to print images on watercolor paper in a special size. Everything went fine. Today I came in and suddenly the images weren’t printing on the page. The copier wouldn’t let me crop or anything. When I tried to get help from the people behind the counter, they treated me like an idiot. I explained the situation to 4 different people and none of them could get it to print right. I will say, their redeeming quality was that they refunded the cost of the printing. But then there was 10.00 worth of paper that was ruined. The best advice they could give me was to go somewhere else. I will probably not be going there again anytime soon.

It’s a mess in there! They are remodeling… But the guys still went out of their way to get everything accomplished for me so that I could be on time! Bravo and thanks

This review only concerns the FedEx shipping services that this location offers. I’ve only had positive experiences at this location.
In my experience the staff has always been helpful, prompt, and fast. This location demonstrates everything that is wrong with USPS’ service, as most postal workers at post offices (particularly the Lakeshore location) are beyond caring at the respective points in their careers.
One thing that I love about FedEx is they allow you to easily redirect your incoming parcels to local FedEx locations, even prior to the first delivery attempt. This is a huge plus as I live within a mile and they’re open through 11pm on weekdays.
Early package rerouting is a feature that has also been offered via UPS MyChoice (although they tend to force you to their sort facility in South City, unless you opt to pay a membership fee) and is likely never coming from the dinosaur that is the US postal system, but FedEx system truly makes it a breeze.
Also noteworthy: the staff called and left a message within an hour of the delivery as a friendly notice the parcel was waiting for pickup.

I should have read the reviews before I came here.
I’d give them 0 stars if I could.
Terrible customer service, terrible equiptment/​programs: I had to scan some photos for a very high DPI. Their scanners took over 13 minutes to scan one 4×6 photo at 2400 dpi but 6 minutes on another machine. The bigger problem was after waiting for the scans to get done, the programs automatically cancelled the scans.
I tried to get help, mentioning how the programs automatically shut down after scanning the 2400 dpi. One guy mentioned they also do scans but it cost a bit more. I figured it would be easier to have them do it and reminded him it had to be a the highest dpi as i needed to later blow the pics up BIG. He whipped it out… except it was only at 600 dpi when i asked again while paying. SIGH.
Another employee was surprised when i told him the same, that the program would automatically cancel after scanning at 2400 dpi saying he scanned at 2400 before on that computer and it worked fine. He then turned to help the customer he was with which was fine. But then he just up and left.
So much for customer service.
This is a place to AVOID!

Located in the sloat shopping center in San Francisco. this FedEx/​copy shop is a convenient way to get office work done if you’re not able to do it from home. They have every there to make you’re experience convenient and easy.
At this location they have everything from: the fax machines, and copy machine. To a computer center and an area where they will actually help you to create documents or portfolios for your job or school. Unfortunately the customer service isn’t that strong here but if you know what you need you’re able to access it at any given time. If you do need help from an employee there, You may have to be a little bit forceful with the staff. Not in a rude way but because they’re always seems to be a lack of staff working. So if you don’t grab their attention someone else will. But they do their best with what they have available which kind of gives them a bonus points for effort.