FedEx Ship Center

I’m sure the actual employees are lovely, but FedEx for residential deliveries in the city is just RIDICULOUS. Someone tried to send me a gift. They came three times in the middle of the work day when nobody is home at the building, and then called me to tell me to come get my package in the middle of nowhere within two days or else it’ll be shipped back to the sender. They will not deliver it to a local/​convenient FedEx center near my office, because I was supposed to know that I had to call them in advance to have that option. No flexibility. Oddly enough, USPS was the best shipper this holiday season– UPS came in second, then Amazon, and last but not least, FedEx. They shouldn’t offer residential service in the cities if they’re not going to make any effort to make it convenient for people. Even UPS doesn’t start trying to deliver my packages until after 5:30pm.

They told us the package was here. We came to get the package. We got here and they said it wasn’t here. Then we called on the phone, they said it was here. We went back and they said it’s not here. Now we’re sitting here waiting on the phone with them. Worst ever. ⁰⁄₁₀ avoid.

The woman at the counter lied to me and said that they had already shipped my package that was holding for 5 business days back– at 3 business days.
Then, when I said that this violated the time frame they had given me, she said to contact the contracting company– no contact number or anything.
Total bureaucratic nonsense. This is my first review, and this place totally merits one star.

Lousiest shipping service possible — 3 days of calling to leave a package in the lobby and no results. 10 phone calls to customer service and nobody care — just empty promises. The worst experience ever.

Well I guess when you look at the reviews on here the picture is quite clear. I really think that FedEx MANAGEMENT well anyway the people who hold the title manager need to heed these reviews. This South San Francisco /​San Francisco facility is obviously an in efficient operation. Why do we have to pull teeth to get our packages from you? Your recent marketing campaign states «change our plans, not yours» apparently when you started this campaign you didn’t actually plan to see it through. According to the FedEx tracking site delivery of my package was attempted on 3 occasions, I first thought this could very well be possible because it’s a sign on delivery package. After the first 2 attempts I decided to stay home and, I sat and worked from my apartment building lobby so that I wouldn’t miss the delivery attempt. Then I get an email that notification that delivery failed as I was not home. I immediately go outside not a FedEx truck in site. I then called FedEx to ask how a home delivery attempt can be made without an actual physical attempt taking place. Very nice lady on the phone contacted the South San Francisco center who then contacted the driver. Driver asked for my number and promised to return and that he would give me a call, this is all happening in a 15 minute timeframe. An hour and a half later no call no package. I call the customer service and they tell me that after 3 attempts I will be responsible for collecting my package at the facility. The man on the phone goes on to say that it the 3 delivery attempt policy is clearly stated on the door tag. Door tag, I ask? Not a single tag was left for any of the three «attempts». So now I’m left to think that the driver never showed up for any of the attempts and that he is dishonest. FedEx this is effin unacceptable get your… together. By the way I still don’t have may package.

Shipper made a mistake with the shipping address, after several conversations between the shipper and FedEx, package unfortunately ended up here at the Marin facility.
The manager of the facility does not understand customer service. Instead of talking with me face to face, ordered one of the employees to be the messenger.
The employees here are rude, impatient, and lacks basic communication skills (English). Manager deserves a mediocre severance package.
Oh yeah, what about the package? It’s being sent back to the shipper. :|

This is supposed to be a major Fedex pickup location for SF. Instead, it’s staffed by only one person and it’s very slow. Plus, it’s in a very inconvenient location for most SF residents.

I’m going to be the lone five-​star vote for this place, here today. I pulled in and it was in a dodgy neighborhood, I wasn’t excited about it. Walked in ten minutes before closing, almost EXPECTING them to be rude to me… as many of these places tend to be, particularly in a dodgy neighborhood, especially during a cold rainy night prior to closing.
They couldn’t have been nicer, and I was in and out in three minutes. Expectations surpassed by about 1000%. Glad I held back on the attitude I could have easily broadcast walking in the door, because it was one of the most pleasant encounters I’ve had with a service professional in months.
Brava, FedEx. Well done.

Worst delivery service in SF bay area. They often use contractors with poor training and deliver at odd hours of the day. We always have to head to the fedex store to pick up our packages, but with UPS we’ve never had that problem.
Makes me not want to use Amazon anymore.

They don’t even deserve a star. I was home all day waiting for my package, plus, waiting for the door bell. And all of sudden, when I tracked my package
its said delivery exception. How the hell on earth did that delivery guy/​girl got his/​her job? It looks like they don’t even know how to ring the door bell. What a frustrating experience.

I was supposed to have a package delivered yesterday and upon tracking it I see it’s marked off as an «incorrect address». I immediately ring FedEx and confirm with them the address they were trying to ship to and it was correct. Seriously guys? The phone rep asked if I lived on a difficult location and I told them no live on a pretty major street and my place is very easy to find and that we get deliveries here all the time — including another FedEx delivery we had earlier that day. Did this particular driver visually block out our entire building? Did he not feel like making that u-​turn to reach my building? Was there traffic back up on this street and he didn’t want to wait? What?
Well, the phone rep really couldn’t say much else except to say they don’t know what happened and have no way of finding out with the driver. Well, no wonder they can pull off stunts like this and get away with it. They don’t seem to be held accountable for these types of things so they’re free to do as they please. So now my package is just sitting in their facilities and they’ve even gone on to mention if I had not called, it would have gone back to the shipper after a few days.
This is just lazy. Receiving incompetent service (or lack thereof) is one of my pet peeves and their lack of effort to try to do their job even remotely well is just mind blowing. Ok, I’ve encountered some really great delivery guys but this type of thing seem to happen far too often and I am tired of it. The recurring one is when they claim they’ve attempted delivery and no one home for signature when I WAS at home! This happened in various previous residences and it gets pretty infuriating.
Now I have to go to FedEx myself and pick it up. $&@%{@+*#%!!!

I wish I could leave 0 stars.
Who seriously does not know how to ring a doorbell???
They said after 3 tries they were done? Oh really? Not with me! I escalated the problem to Twitter and had Amazon send a new product out.
If you suck at life and basically can’t do the one thing you are supposed to do, work for FedEx!
Incompetent drivers, incompetent staff, and a refusal to deliver a package just because a driver doesn’t have enough brain cells to pick up a phone after repeated requests? No wonder this place is in Hunters Point. Hopefully they go out of business soon.

It is great to be employed by the city and county of San Francisco. The job pays well enough. And I can do a lot of shopping online, if I have extra money.
But there are also blemishes as well.
I am not like many of you with an M-​F & 9 – 5 office spot to get your mail and/​or your package. My job requires me to go anywhere in the city where as needed.
But I do have one mailing office address when I do my online shopping.
Unfortunately, I am not always there to receive mail or package. And sometimes, my colleagues are also not always there to accept my package. I cannot have them ship them to my home address, because I am never home during the day. «I am not staying home and watch the Jerry Springer show.»
Some things I do order do have extreme values; like my Golden State Warriors’ tickets for next year. I have been a ticket-​holder for 12 straight years. And every year I have to go to the same FedEx office to pick up my ticket package. It does seem like a «pain in the ass» and inconvenience, but I do not mind going there. But I know my tickets will be there safely when I get there. «Plus I can go Mariposa Cafeteria afterwards to eat my Roast Pork over rice for lunch.»
The workers do what they suppose to do, hold and hand my package upon my arrival. «Just get my shit and leave!»
I have noticed many negative ratings and feedbacks from other reviewers. FedEx did their job and do what they had to do.
What do you expect from FedEx… a cupcake after checking in with your mobile device?

Worst delivery service ever. I always dread getting packages delivered via FedEx because the delivery people DO NOT ring your doorbell. Sometimes they’ll leave you a slip, sometimes they don’t, like today. So I had to go online to see what happened to my package. Either way, you can be home all day waiting for your package and not get it. Are they seriously that idiotic that they cannot figure out how to ring a door bell?
Please don’t deliver to San Francisco using FedEx.

I paid Fedex to create my business cards and paid them $ 20 extra, just to made sure that they would deliver it on time before I got on my business trip (I planed to use these business cards on my business trip).
The day that they said they would deliver my package, I worked at home and kept waiting for them all day, even when I needed to go to a bank, I didn’t go because I was so scare that I would miss them.
But once I went to my door, … just to find out that they had already left the note that «I wasn’t home «(but I had been home all day)… so they would try to deliver it TOMORROW (Which I would already be on my business trip BY THEN).
So I called Fedex’s 1800 number right away. Their representative told me to wait as the drive were coming back. I waited and wait until 6 pm came along. The whole package that I paid for + extra charge for rush delivery just never come.
I left town that evening as could not have enough time to go to this Fedex ship center (otherwise, I would miss my flight).
This is NOT the first time that Fedex didn’t ring my door bell. But other times, I put up and waited for the next day OR went to pick them up myself.
However, this time, It’s totally ruin my whole business plan…
NO more Fedex…

WTF FedEx. The other reviewers here are NOT lying. I’ve been in my place for about a year and only had FedEx try to deliver twice, but both times, I work-​from-​home all day waiting around for the package. Check the tracking for the hell of it: «Delivery Exception»
These dumbasses can’t seem to figure out how to ring a buzzer on an apartment. Seriously, what is the point of coming all the way to my apartment, just to put a damn sticker on it?
So then you have to go to the depot out in the middle of nowhere. Not a HUGE problem if you have a car. But otherwise I need to take a 40 min ride each way on the sketchy ass 19 bus.
I just biked instead, but still this is a fucking delivery service and I expect it to deliver TO MY DOOR.
And also as others have said, UPS does not have this problem at all. I have not had a single problem with UPS, but have not had a single successful delivery from FedEx. I wish companies would not use FedEx in San Francisco.
Side note: The people in at the desk when you trek out to the depot ARE nice and helpful. It’s only the drivers that seem to have these troubles.

Too bad I can’t give them zero stars. I always thought if fed ex as top of the line but I was wrong. I just had a box delivered that was so beaten up fed ex had tries to repair it with clear tape. The «customer service» guy was rude and told me it wasn’t fed ex problem. I should call the shipper. When I asked him why I should open a box of broken glass, dig through it to see what was broken, and call the shipper when it was obviously dangerous, he said «Uh, I don’t know.»

FedEx wouldn’t deliver my MacBook Pro to my apartment because the directory hadn’t been updated since we moved in, so they called me to get my «correct address.» Instead of waiting until Monday (they tried to deliver it on a Friday), I asked if I could just pick it up at their center. They were open until 8pm that day, which worked out perfectly since it was on my way home and I got out at 7:30pm.
It’s easy access off of 280 was perfect and even though it’s in that sketchy industrial area between Protrero Hill and Hunter’s Point, the streets were clean and decently lit enough for me to feel safe. Additionally, the parking lot was well lit and the center itself looked pretty new.
Upon walking in, I had to wait a few minutes until one of two employees at the front desk was free to help me. After presenting my tracking number, the guy went to the back and found my package. All he needed was my ID and signature and I was on my way! Fairly quick and friendly service. Thanks again!

I have been twice to this location and honestly I didn’t find it any different from other shipping locations.
Staff is friendly and open till 8 pm what more do you need?

THEY’VE FALLEN A LONG LONG WAY, FEDEX HAS… These are the worst… won’t climb stairs, won’t ring apartments, they’re the worst… THEY SUBCONTRACT ALL THEIR DELIVERIES OUT TO SHADY PEOPLE WHO DON’T PAY THE PEOPLE BUSTING THRU CITY STREETS IN THEIR TRUCKS… when you call customer service, you get an idiot on the other end with no authority to make it happen or any answers. OR CARE!!!
USPS has self serve postage kiosks to ship packages in now. with free packaging and confirmation for 70 cents… NEVER again from FEDEX. and I don’t order from online retailers who ship FedEx, either because of their wretched attitude and service. I’m the public, you know… I have other choices, so I’ve chosen!