Good Steps Shoe Service

I decided to bring my brand new booties here for replacement of plastic heel tips (for rubber ones) and get a thin, fine rubber sole to protect them before starting to wear them.
I was a little bit anxious after reading about some of the horrendous experiences other people had with other highly rated cobblers downtown, so I thought it would be a safer choice to come here, although it is pretty far away from where I live and work. I am sooo glad I made that choice. Wayne did such a great job!
It did take him longer than I expected (I usually get my shoes done in half a day and here it was 2), but I guess he has too many customers. He was very polite and professional. He will definitely be my choice in future too.

Good steps is a reliable and capable cobbler. They do a great job and things are always ready when promised.
They also stand by their work. I had a heel tip fall off after only a week after Good Steps replaced it. They took them back and fixed them right away with no trouble.
I’ve been going here for almost a year and couldn’t be happier.

Good service, heels of suede boots were replaced with new rubber pieces.

Great location to my office but horrible service! He’s just overwhelmed! Twice my shoes were not ready and then when I picked up one pair they weren’t complete! When I took the incomplete pair back he wanted more $ claiming I had only paid for heels, cushion insert, and shining! I shine my own shoes and any good shoe repair shop would do the «once over» shine for free! Unless you don’t mind walking up to Chinatown 4 times for the same two pair of shoes, avoid this place! It’s frustrating!

Wow! Fantastic & immediate service. In SF for 2 weeks, hobbled with a bum ankle in a cast so only brought one dress shoe with. Brand new shoes, so what could possibly go wrong? Plenty when the heel starts to fall off!!! A quick google search for nearest place, hobbled on over, sat down, and the very nice gentleman fixed me right up in less than 10 minutes on the spot — and at an EXTREMELY fair price. Right on edge of Chinatown. Wouldn’t go anywhere else.

Replaced worn heels of allen edmonds and added heel plates. Inexpensive, quick turnaround and good quality. A+

Right by my office so I’ve brought a couple pairs of dress shoes in for sole repair. Apparently I am hard on leather soles, so I tend to get pretty big holes over time. Wayne has done a great hob of fixing the holes and putting on new rubber soles and heals at a fair price. You also get a free shine with every repair!
Would definitely recommend.

DO NOT GO HERE
He charged me $ 10 and he did not even touch my bag to be fixed.
I dropped my bag off midweek Wednesday and paid in advance $ 10 for my bag to be fixed by Friday. I went back past that Friday, on the following Tuesday and he did not even touch my bag!
Originally, I was only mildly annoyed however, what really pushed me over the edge was the fact that HE WOULD NOT REFUND MY $ 10 despite having done nothing to repair or fix it.
HE HAS AWFUL CUSTOMER SERVICE AND I DO NOT RECOMMEND ANYONE TO USE HIS SERVICES.

My favorite pair of heels were destroyed — guess Italian leather soles don’t really stand a chance against the concrete clad hills of sf. I usually stick some dollar store soles on the bottom of my shoes and call it a day, but as these were my babies, I was willing to take this pair to the professionals. And what professionals they are at good steps! As the guy at the counter inspected the soles, he saw some of the raffia weave was coming undone at the edges of my shoe. He promised to take care of that, as otherwise the whole thing could unravel, leaving a destroyed shoe and the remnants of my broken heart. When I got my shoes back, now only were the edges patched up but the soles looked good as new. He matched tan soles to go with my shoe, so the look was still natural. For those who have a much better shoe game than I do, he also has red soles to match those pretty loubies.
Minus 1 star because he didn’t have shoe ready at time he promised. Not huge deal because I just came back next day, and the work more than balances out any delays. Just FYI if y’all are sticklers for that.

I’ve brought many shoes for him to resole and repair. He does his best with what he has, and the results last many months. Very affordable prices as well. Great customer service. I would highly recommend this shop!

I was so surprised how quickly they were able to fix my heels. I’m always skeptical when repair jobs are too fast, but I haven’t had a problem since! Prices are comparable, and the customer service is friendly and attentive. They’re also knowledgeable, which is key with any service shop.
Definitely recommend them. They seem to have experience with all kinds of shoes (high-​end, lower-​end, etc).

Was able to fix my heels during my lunch break. Very fast and great service at great prices too!

i really could not be happier. i got 1 pair of knee high leather doc martin’s outfitted with a new zipper for each boot. it cost $ 75. most other places want to charge something like $ 50 for one.
the only down side was it took 3 weeks. but he did a fine job, he was very nice and the price was reasonable.
i will totally go there again.

I’m so happy I came across this place. I work nearby and one of my coworkers said good things. My beloved Chanel flats got worn out by all the walking you do living in sf. the shoes were pretty delicate in the first place but still sad to see them so tattered.
I took them to get fixed at another place and soles flapped off again within a few weeks, I thought id never wear them again but kept them safe in my closet JIC.
2 years later I take them into good steps and 5 days after that they look as beautiful as the day I bought them! And tougher for sure! The sole was completely redone and re enforced and the patent leather tip was shiny and perfect. I know for a fact these shoes will withstand the sf hills and streets for years to come. my babies are back!
Def go here.

One of the most irritating noises is the sound of a heel nail hitting the concrete pavement.
Fortunately, at Good Steps that can take care of that and really care for your shoe. This place is decently prices, does a fantastic job, and overall Wayne is just nice.
I’ve recommended a handful of people here, and will continue to vouch for this place.

Backstory: I have a pair of steve madden brown leather boots that I wear ALL.THE.TIME. ALLLLTHETIME.
They are literally by far my favorite pair of boots, and after a couple years of wearing them incessantly, you could definitely tell that they were due for retirement. My poor babies were so worn down — the front toe parts of my shoes were so beaten and worn, the sole was nonexistent, they had tears in the leather from clumsy mishappenings in the city, and they had so many weathered stains.
I was in denial that it was THAT time. I’ve attempted, but never found a pair of boots that I loved as much as these. I was sad to see them go… it was going to be one of the hardest breakups I would have ever had. WAS being the key word.
That is, until I wandered into Wayne’s shop one day. It’s located in that little alley which is part FiDi, part ChinaTown. After talking to him for a few minutes, he convinced me that he could make my poor babies good as new. I was reluctant, yes I’ll admit I was skeptical. But I decided to give it a shot, and damn I’m glad I did!
They look as young, fine, refreshed as the first day I took them out of the box, if not better! He replaced the sole, fixed the tears (I have no idea how he was able to managed this amazing feet… no pun intended!), did some hocus pocus on the leather that made it look like it had never been worn… basically made them new brand spankin new. All for $ 60! I’ll admit I was hesitant to pay the price at first, but when you find a pair of boots that you love as much as I did, $ 60 is worth it to bring them back to life.
I’m forever indebted to the miracle that he did for me that day. And I won’t for a second hesitate to bring any other shoe/​handbag for him to fix, he does great work!

Wayne is wonderful!
My relatively-​new pair of leather flats have been killing the back of my heels, and I took them here to get stretched. Fortunately, Wayne asked me to try them on and discuss the problem, and as soon as he saw them on my feet, he said stretching wasn’t what I needed! In about 5 minutes flat he had inserted pads to raise my foot, and hammered the leather back to be soft and pliable. I was able to walk 6 blocks in them immediately, when I couldn’t even take a step in them this morning!

I brought in my leather travel bag to have the zippers fixed after TSA mangled them last year while inspecting my bag, which I’d checked before flying.
Wayne (owner?) said it would take a week to fix. He said that because of the way the zippers had come off the track, he’d have to cinch them up in the middle, to save me a lot of money versus replacing the whole zipper track. He said he was very busy and it would take up to a week to finish and that he’d call when he was done.
Well, today made exactly a month now, so I went in to the shop just now and checked on the bag, and it was in fact done and satisfactorily to me. I was happy, even though he didn’t call when it was ready as he said he would (could’ve used it on a trip).
The zipper job cost $ 20 even instead of an estimated $ 50 to replace the entire track. Wayne is a nice guy, speaks enough English to do the job, and his prices are fair. Go see him!

I’ve gotten heels repaired here several times, and I’ve been satisfied with both the cost and the quality of the repairs.
–Cost: $ 11 – 12 to get a basic pair of worn down heels reheeled
–Payment is due when shoes are dropped off
–Visa/​MasterCard accepted
–Turnaround time: under 2 days

I’ve been taking my shoes for repairs here for many many years! I had no idea what it was called and actually had to look up «shoe repair» with cross streets to find the name.
If you have a pair of shoes that you love, regardless of brand and cost, bring them here. He will work his magic on them and you will be thrilled to get back shoes that look brand new!
Love that I can drop off my shoes here and will be ready in 2 or 3 days. Always ready as promised. He polished them up nicely!
Just today, I dropped off boots that needed new heels. He said they will be ready on Friday — in 2 days!