H&M

Terrible experience! Went in to purchase swim suit for 2 young ladies and could not try them on. Two different employees refused to move the sensor tags for my children (ages 8 and 10) to try on a swim suit. Terrible customer service for someone that was just trying to get some swimwear for her girls!
Went to Old Navy down the street and found better prices anyway!

One of the worst H&M stores in the Bay Area. Horrendous management and customer service. Unhelpful, rude and incredibly argumentative.

Had a really great shopping experience here over the weekend. Visited the city for my bday and heard this location has a pretty good selection for men. Although the store was pretty busy, I was greeted by staff and received the help I needed. One of the associates Will did an awesome job helping us out. Great persona and a fashion sense made a difficult shopper like me easier.
Definitely will be back on my next trip.

This review is about one thing and one thing only. CHECK YOUR HOURS ON GOOGLE, H&M!!!
Was the service good? I don’t know.
Were the prices good? I don’t know.
Was it a fun place to shop? I don’t know!
Why don’t I know? Because this multi-​billion dollar company can’t be bothered to check their hours on Google. Meaning I get there after they are closed.
Posted closing time on Google: 9pm
Actual closing time: 8:30pm
30 minutes matters, people.

This store is more organized than some of the other H&M stores. Most of the staff are friendly but the guy who worked in the dressing room this afternoon was very rude and unprofessional.

This review is EXCLUSIVELY for Will (the store itself is big, but lackluster). I went in during my lunch break looking for something more work appropriate. Set on an ugly (but cheap!) dress, Will gave me his honest opinion and we came up with much better alternatives that were still in my budget! I left with two very cute pieces that are easily my new favorites. Will was speedy, attentive, and really knew exactly what I was looking for. Best customer service I’ve ever gotten at H&M! Thanks Will.

I’ve been to a lot of H&M locations throughout the country… A LOT. Its my favorite clothing store, and it fits my budget. Now, the problem with most of them, is that they carry a limited selection for men. This one in SF carries almost all of the men’s line, even some of what is usually only available online!
The staff is attentive, and I have never been made to wait for a fitting room or register for longer than a minute or so (waiting to try something on or check out at an H&M is usually a form of torture worthy of the Dark Ages).
My only complaint is that the store itself always seems to be uncomfortably warm…

Good sized store and location. We walked past several store employees without being acknowledged once as they were far more interested in recovery. Still shop here however don’t expect exceptional service if you are lucky enough to get any help.

I am a regular at this store and every time i go to the fitting rooms through the kids section i get told that is the exit… Today i am the only one on the «right» side as a line starts forming on the opposite entrance by a bunch of tourists, i get told to go to the other side and go to the back of the line even though i was there first!!! Seeing my face the sales person tries to fix it by saying «u dont have to go all the way around, u can cut through here»
Seriously feeling like an idiot!!! Never coming back! Nice going

Someone needs to tell the employees here that it’s not ok to dismiss a customer because it’s «not their department.» If it’s not your department then help connect the customer to the right person… Customer service 101.

Between this one, the one on Powell, and the one of Post, this is my least favorite H&M.
I think for men, it has the best selection. But the worst for women.
The one on Powell is overpicked and super crowded-​but they compensate by always bringing out more clothes to the floor.
The one on Post is the quietest, but the most organized and has all the latest styles and trends.
This one? I walked in the other day and they still had heavy overcoats and pants on display at the front. And no, it wasn’t their ‘clearance’ rack.
Have they forgotten what season it is? Maybe the lack of windows to the outside is making them forget.
They don’t have all the latest season’s items on display-​at least not up front. Their Coachella line was allll the way in the back behind the work-​friendly button ups and trousers.
Where are the bikinis? The shorts and tank tops? They are seriously lagging. Maybe the other 2 locations dump their old winter clothes to sell here when Spring comes.

Sooo messy, and unorganized! Once you walk in, you get this overwhelming feeling due to the plethora of clothes they have, whether draped all over the floor or on the hangers, and there is no absolute way you can really look for what you want unless you have specifics in mind. the staff is very rude and unfriendly, and it feels like they just want to get out of there. I understand not everyone loves their job, but it should never be at the expense of a customer.
Tip: The quality of clothes is incredibly low, so if only shop here if you don’t mind clothes that won’t last you more than a year.

Fun fact: H&M stands for Hit-​Or-​Miss. Okay, it doesn’t. But it should. If you go on the wrong day, there’s just nothing that interesting happening here. Go on the right day? Jackpot.
Today was a jackpot day. 60% off items already marked down. Lots of things in my size. Lots of dress shirts for work. Bottom line: $ 200 for two pairs of jeans, 12 pairs of socks, two sweaters, two t-​shirts, 3 dress shirts, and 1 casual button-​down. Jackpot.

Shopping here was not the most pleasant experience since the store was very unorganized and the employees were lounging around and gossiping. There is absolutely no clothing that is available that is smaller than a size medium which seems to be the majority of people’s size. I really did not like this store at all besides the fact that the clothing is pretty reasonably priced.

No retail clothes shopping experience will ever be 5 stars for me because I seriously hate clothes shopping. So with that in mind, here goes…
There are some good things about H&M.
Like pricing… really inexpensive.
And the clothing is fashionable. That’s good, right? You can update your wardrobe cheaply.
Easy access on muni.
And now for the not good:
It’s shopping. Ugh.
The clothing here is not exactly high quality; this place is the Ikea of fashion.
Seriously understaffed by good-​looking, nice enough, but not bright employees.

Went here on a Friday afternoon to pick up a few things and everything was smooth. Greeted a little after I came in, found what I wanted, etc.
The downside was the line to the register with only ONE available cashier. If it had been earlier in the morning, I would understand, but it wasn’t.
I wouldn’t be giving a negative review if I couldn’t physically see at least 3 more employees NOT assisting with the registers. They were folding clothes, ever so slowly, while they peek over at the line now and then to be sure they weren’t seen by their supervisor/​manager.

There’s a lot of hype surrounding the H&M chain in general but I feel like I’m missing something since every single time I make a visit to H&M, the experience can only be described as lackluster.
Now, I’m not what you would describe as a «high-​maintenance» type of girl. I typically prefer ordering everything online, but was in the vicinity of Westfield anyway so decided to give this whole «shopping» thing a go.
I’m a huge fan of Forever 21, so let me describe the typical journey I make there…
— Walk in
— Grab a bunch of stuff I like
— Fitting rooms
— Checkout
15 minutes, TOPs (dependent on the waiting room queues, of course).
I don’t like the feeling of moseying around, taking more than 30 seconds on a rack of clothes before moving onto the next one, EFFICIENCY, people! However, that’s what I felt I had to do with H&M. A lot of the styles are pretty «meh» so I have a hard time simply walking by and finding something that catches my eye. I found a cool sweater than I bought, which is the one highlight of the purchase. I also found a really nice looking necklace that I wanted to get, but found one in Forever 21 that was very similar for 5 dollars less.
Overall, my impression of H&M is that the quality isn’t extraordinary and neither are the styles, but for some reason they have a massive cult following. I’m not exactly sure why. If someone could enlighten me, that would be great.

I came in today to shop for my husband and I gotta say this H&M men’s store is pretty small compared to most.
it was hard to find the sizes that I needed and it didn’t help that the store was beyond messy.
Also when I went to check out there was only one cashier, which made me want to just not purchase what I had picked out.
I waited in line for about 10 minutes and I don’t think I’ll be doing that again.
I love H&M, but this store doesn’t quite do it for me. I’ve been to other bigger and better stores so I think I’ll just mark this one off my list… for now.

This is a rather mediocre H&M in terms of customer service. The associates (especially a few in the fitting room) are rather rude and curt.
I got the Westfield coupon book and there was a coupon for 20% off one item, but apparently you cannot combine with 2 for $xx in the store.
H&M as a whole is OK.

I love how H&M often have styles copied straight off the runway, and usually have a range of bold shapes and textures that you don’t see hardly anywhere else. It gives me the opportunity of wearing something quite edgy without the massive price-​tag.
Prices are pretty cheap to reasonable, the quality can be pretty low at times, but H&M is a place I go for items that you just wear for a season or two anyway, it’s not somewhere I would go to buy a long-​wearing pair of high-​quality jeans.
Their range of hosiery is not to shabby too, with some fun colours and patterns available.