Japan Crate

Great service, great candy. Shipping takes some time, but I live in Europe so fair enough! They answer quickly on Twitter, and I’ve never had a single issue with them. It’s always super fun to open your crate filled with surprises! Can only recommend.

I’m seeing a recurring theme here: people getting gift subscriptions, those subscriptions not being fulfilled, and then no response from support. I’m one of these people myself. No delivery of the gift subscription, no response to 3 emails, and it’s been nearly a week since the first one. Any response is better than no response. Absolutely abhorrent customer service.
EDIT: After tweeting them, a social media representative replied to my tweet within minutes, and a few hours later a support rep replied with the help I needed to get the gift subscription I paid for started. Hoping delivery will come through for the recipient soon!

They deserve no star, I got nothing for my December crate. I’m done with this business and you should too. Linkedin profile of the founder (
), Facebook profile of the COO (
). I suggest this is a money laundry business.

At least some of the other negative reviewers here got something for their money. In my case they charged me for a gift subscription that was supposed to start in January (it was a Christmas gift for a couple of very excited kids) and the crate never showed up. Three emails later, and no response. Tried calling the number on my credit card statement and no one answers. Seems pretty much downright criminal to charge a credit card and never deliver the goods or at least offer some explanation. Dispute has been opened with credit card company and I’m not worried about the resolution. But very disappointed that a company could conduct itself so dishonestly. Even if they were backed up or there was some kind of an error they could at least respond to the email inquiries. This is not a company I would ever recommend doing business with.

Pocky?! Really?! I can just get that at the 7 – 11 across the street. It’s not even an exotic Pocky flavor. Green Tea? Lychee? Nope, just plain ol’ chocolate. AND the product is from Thailand manufactured for a distribution company in Irvine, CA. Pbbbbbtttt… I hope these boxes get better.

This company has about the worst customer service (none) on the face of the planet. I cannot find a telephone number for the life of me and they never respond to emails. I signed up to skip a month because I was on vacation and the crate would put me over budget and I got a confirmation email saying that my monthly purchase had been skipped but sure enough on the 15^th I was charged for my purchase anyway. I contacted them immediately trying to get a reimbursement they never answered.
The candy for the first month was really nice I just wish the company had its act together and dealt with cancellations when you tried to cancel them. I feel like you are making a deal with the devil, sure you get something great but there are chains attached. If you can deal with a lifetime subscription by all means sign up cause the candy is nice.
I am going to sign up for Animé Crate if they are not run by the same company.

I really wanted to love Japan Crate. I read the Kotaku article and decided to order a box for my friend’s birthday. I went to the site, placed an order, and then realized I wanted to change it. So I reached out to Japan Crate and they assured me I had time to cancel my subscription and select a different package — no problem.
So I selected a larger box, and sat back to wait for it to arrive to my friend.
Except 2 boxes were sent. I reached out to Japan Crate again, and argued with them over whether or not I should have to pay for the 2^nd crate. In their defense, they did offer me a refund if I returned the crate, however; I wasn’t about to ask my friend to send one of the packages back. These were a surprise for his birthday, and given that I wasn’t the one who made a mistake I didn’t feel that I should have to pay for it.
At first they refunded me the money, but then they changed their minds and charged the amount back to me – on a different card. Without my approval or consent. (I have opened a dispute with my credit card provider for this). I was done with this and decided I would let the credit card company decide what was fair. Japan Crate assured me that I had no open subscription and we would never have to speak to one another again. Great.
But a month later I got an email saying my crate would be arriving soon. Um, what?
I emailed them to ask about this, and they told me I didn’t cancel my subscription in time. So I called them up, explaining I had cancelled my subscription a long time ago and that I had emails to prove it. They double checked their records and realized I was right. They just sent a 3^rd crate by mistake. They asked me to send it back, but told me I didn’t have to and I wouldn’t be charged. That was nice of them, and I almost want to give them a 2^nd star for it.
All in all, they do not seem to have their shit together as a company. They charged the wrong card for my orders, they did not process my order cancellation (twice), and their email customer service is HORRIBLE, they were angry, rude, accusatory, and unhelpful. Over the phone they were much more pleasant.
I would never buy from them again, and I would not advise anyone to trust Japan Crate with their credit card information. It’s too bad, because the crates are nice and the candy selection seems fun and interesting.
**Update: My credit card company determined that JapanCrate charging me for two boxes wasn’t fair, I was refunded what I requested.