Lids

Great people they really helped me out finding a hat I was having a hard time deciding what hat to get so a nice man Ace helped me he showed me various hats they had and I made my decision I was mainly looking for a new giants hats found me a perfect one

I’m a bit of a hat collector with an assortment of Giants in every imaginable color and today was no different. After maneuvering my way to this spot I came in looking to replace the traditional game cap and grab another for their by on e get one sale. The place was a bit busy so the initial greeting wasn’t their which is no biggie, but once I started looking I did receive some help and the employee tried his best to locate a particular size.
A small downer was I couldn’t find a Padres cap in my size, the employee asked why a Padres cap and I explained that since I’m a veteran I was a little partial to the team. He then quickly shook my hand and said thank you, what a nice gesture and big plus. I did however grab two Giants caps to add to my ever growing collection. Great little spot with kind service and decent selection. Not the biggest I’ve seen, but then you can’t fill every location with the array of caps you can find online. They will special order but I would stay away from this option if possible since every cap fits differently, just a bit of advice I’ve seen and heard many horror stories behind their services. In all I tend to be a bit picky so take your time and get a feel for the cap and test out several before purchasing.

Do not order anything online from Lids. I placed an order for a visor, on July 17^th. I waited patiently for a week, and after not getting a confirmation I called to get status. First of all, I held for a customer service representative for an 45 minutes. The person that answer was polite and said that my order was being processed and that I should receive a confirmation next business day, July 27^th. On July 27^th, end of business day, I STILL didn’t get a confirmation. I called the next day, held for 20 minutes, but this time I left my phone number for them to call me back. They did not call me back. After a few days of calling I finally got through. They told me the same thing, «it’s still being processed.» At that point I cancelled and asked for a refund, on August 6^th. They told me it was going to take 2 – 3 weeks for me to get my money back!!! WTF!!! I will never purchase anything from lids again.

Giving one star makes me cringe. Terrible customer service in store and even worse service online. Took a month to get my order and customer service is no help. They basically say «oh well, very sorry». I have a feeling they have to say sorry to everyone that buys online and I doubt they have a lot of repeat customers… Lids sucks!

I come here everytime I need to get something for myself or for a gift. The staff are always friendly and eager to help especially when I need something that I can’t reach (short lady struggles). Normally when I’m here, I already know what I want or have an idea and they always have it in stock. The location is great since it’s in the Union Square area so it’s frequented by tourists and locals. It is a very small, corner spot but they do carry a lot of merchandise that suits different styles.

I’ve always gone into this lids but never came out with anything until today.
Bad customer service. 4 employees huddled around the counter discussing on who’s the best between Kobe and LeBron James! I was right next to them looking at them needing some assistance.
I eventually received helped after I had to interrupt their important debate!
Guy asks which hat I wanted to check out I replied «that San Francisco 59 year anniversary with the gold brim size 7!»
Lids employee: «this one?»
Me: «no…»
Lids employee: «this one?»
Me: «no!»
Lids employee: «this one?»
Me: «no, the one under that one that had the 59 year anniversary patch!»
Lids employee: «oh well I’m not a San Francisco fan!»
Me: «you should know what merchandise you carry!»
As I was laying I took out my NewEra membership card since you can use your NewEra card at lids… The lady employee said I wasn’t able to use it. It was «invalid.» I replied that I have used to at every single other lids and have never been denied. It was lids who first told me that I was able to do this! She then Changed it to if they do that they’d get «in trouble!»
I bought the hat anyways full price. I found her rude and annoying. Her name tag where it says where she’s from said «the town.» Very unprofessional if you ask me. Never will I buy anything at this lids again!
For my fittedfam stay away from this place. Bunch of employees that have no hat knowledge at all! Stay away and just go to another lids!

Small store in the corner. Lots of different hat selections. Can get crowded and stuffy. They also have some sort of Lid card where you pay and then you can use the discount in future purchases.
Pro tip: try on different hats since the sizes might not align with your usual size.

This Lids store definitely disappointed me. I came in to buy a hat for my friend’s birthday and also look for a Giants beanie for myself. There were two employees there and one immediately started flirting with me. I felt extremely uncomfortable in that tiny little space of a store. When I picked up the A’s hat (friend is an A’s fan) one of the employees immediately started making fun of me. I ignored him and began searching for my beanie. I asked if they had more Lids stores around San Francisco and the guy immediately said I DONT KNOW. As I was checking out, I asked if they had boxes since it was a gift, and the guy replied, «N***a it isn’t Christmas yet!» I grabbed my stuff, turned around and walked away and the other employee approached me and asked for my #, I told him to eff off. Never coming back here again!

FYI Beware if you are buying SF Giants World Series 2012 hats here. It’s smaller than it’s suppose to be. I believe it’s defected… that or they simply have a poor quality item that they most likely got for a cheaper price and couldn’t resist. Panels don’t align. The «manager» appears to know this because we complained but they still continue to sell it so make sure to try it on. I went to Hat Club and the same hat fit perfectly.

Went in to exchange a hat for a bigger size, and of course the store doesnt open for another 15 minutes, so i wait outside, and one of the workers starts to defend himself on the otherside of the glass door, or starts to yell at me to go away. I keep standing there, and then all of a sudden, this chick comes rolling through, which is his GF, and he opens the door and says «I know you be lookin’ at my gf’s ass, as she walk on through, she aint yours, so go away».
I eventually told him that I was going in to get the same thing everyone else was getting. A hat. Called him a sassy little pussy prick and got on with my day.

Probably the best selection of hats I’ve ever seen at any hat store. The staff is also very helpful and know sports very well. Had a 5 or so minute conversation on football talk after purchasing my hat. Sports knowledge is alway a plus in my book!

this is probably my favorite lids in the entire city. i picked up 3 beanies here that i had difficulty finding in other stores… they were even unavailable on the niners and giants websites!
the service is pretty good… just ask if you can’t reach it and they’ll pull it down for you.
awesome sales right now… picked up one beanie and got the other one for half off.

They have a very large selection of hats here. The husband has a hat fetish. He needs one to match every outfit. totally unnecessary if you ask me. He came in wanting a SF Giants hat in black and white. He found it in his size with no problems. He also found another hat. obviously. We spent about $ 75 on 2 hats. I could’ve spent $ 75.00 on a whole outfit at H & M! (sorry I have to complain)
Staff was helpful, and attentive to my husbands needs.

Love the collection, love the Crew.

There just a bunch of hats all over the store, up high on a wall, down low by the floor. The guys and one gal were really nice and helpful. My kid looked at about 20 hats before choosing a green SF Giants’ Hat. I looked at his choice, nice. He had a big smile on his 12 yr old mug, I tried to be helpful and was going to bend the bill (front) like I used to and take the tags off for him:
My Son: Don’t bend it, Only the cracker heads (one who does stupid things) bend um. Like mine straight and level.
Me: Why do you leave the tags on your baseball hat?
Son: I don’t know.
Me: Is it cool?
Son: It’s dope (cool).
Me: And you wear it backwards, is that dope?
Son: A la Johnny Bench.
Me: Do you know who is Johnny Bench (Hall of Fame Baseball Catcher)?
Son: No.
Me: So, why do you leave the tags on your baseball hat?
Son: Cuz these hats aren’t just sick or ill, they’re terminal (really cool).
Me: Awww sheeeit haha, you left the price tag onn and errthang so errbody could see, lemee see that… dayumm ya’ll dope wit some good pimpin’!
Son: Dad, stop it.

Hats here are cheap (the non baseball hats I’m talking about mostly here), about 24 a lid, but they’re mostly flimsy/​cheap knock-​offs of the better hats out there. They did have an attractive 2-​for-​1 deal when I was there, but even then, I couldn’t bring myself to spend 24 bucks on this low kind of quality. Can’t even call them the H&M of hats!
If you need a cheap fedora to go with your Halloween costume, I’d say this is a pretty good place to go. Otherwise, skip it for the abundance of hat stores and boutiques out there.

Not interest in hats.
Service is good and the layout is cool.
$ 40 for a hat, o sheit helz no.

Best hat shop at SF Center. They lack alot though compared to other LIDS chain stores at other malls. They also lack youth hats. Picked up a hat today for my sone. He ended up happy but still IMO they need more youth size hats!

I hate you. I hate you. I HATE YOU!!! Why, you must be scratching your head and asking yourself, would I say this with such intended hatred? You are a hat store. Seller of hats. Many different sizes and teams. Many different styles and colors. So why is it that everytime I want to purchase a cap or hate in a style and team I want, you never seem to have my size? Not just one store but MANY stores AND YOUR FREAKING ONLINE STORE!!! I know, my head size of a 7 ⁷⁄₈ is rather unique. But seriously, why is it I have a better chance of finding a cap that actually fits on eBay than in a CAP STORE??? That DEFEATS THE WHOLE PURPOSE OF YOU EVER EXISTING!!! Do you not WANT my money in your pockets? Seriously! How is it that this is possible?
Two stars. Those two stars are for some of the employees that try to help me. SOME! Not all! The rest can blow me. Hire someone that knows how to use the computer, for crying out loud. And maybe some with some common sense. When I walk in in a SF Giants jersey and a SF Giants cap, does it look to you that I want a fucking WHITE SOX CAP??? BUY A FUCKING CLUE!!!

Lids sells hats. Lots and lots of hats. Camo hats, black hats, white hats, polka dots, for Chrissake; fedoras, beanies, baseball caps — you name it and Lids most likely carries it.
They often do a buy one get half off another sale, so be on the lookout. The staff when I went was very helpful, retrieving several caps for me to look at from the upper racks without any grumbling.