Loveliness

I don’t know how they have stayed in business for so long.
They have so much potential but the poor customer service and bad follow through and lack of reliability prevent them from being their best. So many nice dresses; I really wished it worked out!
–The staff lost my contact information every time (3times!) I visited. What does staff do with the contact cards instead of filing them? Just throw it away?
–Cannot get anything done by phone. Must show up in person to get a LITTLE bit done.
–I called in for an appointment. When I finally showed up, the person I was hoping to see wasn’t there
–she said she would email me pics of flowers. Never received. Bet she forgot.
–the quote for dress /​photo changes every single time you revisit the store. Cost goes up each time I ask (and depending on who you ask). Woman told me any dress can be worn for photoshoot but later after what feels like so many attempts of trying dresses (so tired of it), she says oh those are not included, that you must select from this other set of dresses instead. If I was told from the beginning I would’ve been ok
–difficult street parking
You would stress so much by doing business here. Not worth the effort.

These guys are awesome
Ricky is such a nice person and very good photographer
There price is very good as compare to other shops
PETER (videographer)is very talented and a very good man. he is always there to listen your story, he always give you best advice. he is the best videographer i have seen in my life
Thank You so much loveliness for such a good customer service.

Not sure why Unilocal keeps blocking my review. Basically I had a terrible experience here with the store owner Shirley. She was moody, unprofessional and unhelpful. Shirley doesn’t seem to understand the needs of today’s brides. She was argumentative and very pushy. She tried to convince me to sign the contract without consulting with my fiancé.

If you are a bride, please do not go here.
Initially, I went here because they had a dress I wanted to try on. When I tried on the dress, I was really happy with it. But when they took my measurements to order the dress, they completely measured me wrong. When the dress came in (late — just 3 weeks before the wedding) it was a full size too big. They told me that I had lost weight, but when I looked at their original measurements, I had somehow lost 2 inches in my hips and gained 2 inches in my waist. It made zero sense. The whole thing was off. I had to spend $ 700+ on alterations for the dress.
I would not wish my worst enemy to have this experience right before their wedding.

We use their service in 1998, and they were taping our video, but after a few month when we want our tape, they had lost it.

People do not go there, it took them 1.5 years for them to get my son’s reception photos, very bad service, you can find good photographers everywhere, not worth it.

This place is a dirty little hobbit hovel, with at least one nasty little troll on staff. Save your time and energy and shop elsewhere.
My fiancée made an appointment with them several months ago when she first began looking for a wedding dress. They asked that she email photos of some of the designs that she was interested in so that they could have some selections ready for her on the day of the appointment. She emailed a few ideas to them right away and was excited for her appointment because this place is in our neighborhood, and this would be the first bridal boutique that she would begin her search at.
Day of the appointment, I went with her to the shop and we arrived around 10 or 15 minutes early. The woman who was going to help my fiancée was working with another customer and asked that we have a seat while she finished up. Once she had finished with the customer, she went behind the desk and began chatting with her co-​workers in another language. I obviously had no idea what they were saying, but from the hushed tones, I had a vague idea that this would not be a good experience.
Another 10 minutes passed and then she came over to us and told my fiancée that she had never sent in any photos of the types of dresses that she was interested in. My fiancée assured her that she did, and even pulled out her iPad to show her both the email that she had sent, and the photos that were still in her image gallery. The woman waved her away and said she never received the email. My fiancée asked if she had checked her SPAM folder. The woman said no. My fiancée asked if she would check her SPAM, and also offered to just show her the photos on the iPad, and the woman retorted with, «We don’t have the type of dress you’re looking for.» WTF? How would she know that if she hadn’t received the email, and if she wouldn’t look at the photos on the iPad?
Not only was this woman rude, but the shop was a mess. The racks were overflowing with gowns that were haphazardly crammed into place. Some were dingy, torn, and tangled up with others. Several had fallen down onto the dusty floor behind and beneath the other gowns. The inside of the shop resembled a dusty cave. It looked like the place where wedding gowns go to die.
I don’t know if this lady was rudely declining our business because she is racist, homophobic, and/​or lazy, but I am thrilled that they didn’t get a damned dime out of us.
We had a much better experience at Novella Bridal, where my fiancée found the dress of her dreams.

I scheduled an appt at Loveliness because they are one of the few Maggie Sottero dealers in the city. Upon arriving, the two girls working there had no idea why I was there. I confirmed I had made an appt. to try on wedding gowns. I asked specifically for a couple of Maggie’s dresses and they didn’t have any of them. The selection was small, the place was kind of dirty and they were very unhelpful. I left without trying a single dress on. Later, I went to Janene’s Bridal in Alameda and they were fantastic!

Excellent personal services and work: Jo-​Jo did my hair and make-​up on my wedding day. We started at 6am for two and a half hours. Jo-​Jo was in the store waiting for me when I arrived at 6am sharp.
Jo-​Jo is talented, experienced, and reliable. She knows what she is doing and what looks best for you. Since I didn’t have time for pre-​make up, she asked me a list of questions, listened carefully, and consulted me with suggestions including the hair style, veil, and a set of earrings and neckless. Jo-​Jo amazed me so I decided to trusted her professionalism.
End result: The make-​up and the hair made me look naturally younger and charming. At the wedding day, I received many compliments. Most importantly, my husband was stunned by my look.
Kudos to Jo-​Jo

For all u brides to be out there, u should check out this place first before buying your dress. I saw this Maggie Sottero dress at Trudy’s for $ 1000, and could’ve gotten it here for only $ 850, plus a free veil! That is such a bargain! Too bad I’d already purchased =(
The store has a vast selection of Chinese qi bao, and the prices are very reasonable. Tsai Ma Ma, the owner, was great!

Love Loveliness!
Shirley, the owner, became like a second mother to me. Jo-​Jo was my placating friend. Ricky was the BEST photographer I could’ve had, who has now given me albums of digital images to remember the moments by. And last but not least, Carol, turned me into a glamourpuss with her makeup and hair abilities.
Some key notes:
Dress fitting:
1. Their sizes are a bit smaller (I’m a size 6 and fit a good set of dresses I was interested in). Vs. my friend who is a size 12 had a lot of trouble gaging which dress she liked.
2. I rented, so make sure you lock down the dress you want ahead of time and give yourself time to make adjustments.
Engagement photos and Wedding day photos:
In the end, all you have is your photos. I looked through his array of photos there and not only found our wedding site (Crystal Springs), but liked his style.
For the engagement photos, my hubby and I didn’t want to have the Hong Kong washed out photos in various costumes and stuffed animals (no offense if that is your thing), so we were very honest about showing him examples of what we liked which he matched perfectly.
Makeup and Hair:
Carol is wonderful, but definitely do a trial run so you know you’re on the same page and she gets booked up fast!
They’re here to help you, not be your coordinator.

I recently picked up my wedding dress from Loveliness and I had a great experience with Shirley (the owner) and Judy. I went to Loveliness because they carry smaller sample sizes. Most bridal store sample sizes are 10 or 12 and I just didn’t feel comfortable ordering a gown if I had no idea how it would fit me. I originally found my Casablanca dress at Trudy’s in Campbell. They wanted $ 1200 and Loveliness said they could order is for $ 950. They didn’t have a sample of my dress, but I was able to try on a mermaid style Casablanca gown in my size which gave me a good idea of how it would fit.
If you are looking for a Say Yes to the Dress Kleinfield’s experience, this is probably not the store for you. If you are on the smaller size and want to try on a dress that fits like it’s supposed to you should definitely go here. I also highly recommend calling Shirley to see if she can order the dress you want at a lower price!

Disclaimer– The ONLY reason why I made an appointment here for my bride to be friend was because this store carried Maggie Sottero dresses.
If I had known that it was an unprofessional, disorganized, cluttered store, I would have avoided coming here at all costs. To add to the horror, it smelled like a second hand clothing store!
The customer service was bad, especially after having impeccable service at Bridal Image (I highly suggest coming here instead for Sottero gowns). The sales associate did not even offer any help in choosing the right gown. In the middle of our appointment, she tended to another party, so I had to help my friend in and out of the gowns. Everything was messy in there and it just seemed very sketchy. There weren’t any price tags on the dresses, so I felt like threw out random numbers to us at her own discretion. I won’t be coming back here and neither should you!

My brand new wedding dress I rented was lovely indeed but it came with some big problems.
1.) I needed an extra panel to cover my partially exposed back from the tiny gaps of the corset strings which they promised to have included with the dress at the time of pick-​up but it was no where to be found on the day of the wedding. My fault for not checking when I picked up the dress but they TOLD me that it was in there and I trusted them. We ended having to call them and someone finally came to drop it off after a couple of hours.
2.) The bustle job they did on my dress was horrible. It was weird and twisted and too high, so high that my petticoat was exposed numerous times throughout the day if I didn’t keep an eye on it. It all eventually came loose by mid-​day.
I was warned from the get-​go by my aunt who actually turned down their services years ago when she was shopping for her wedding but the dress I found there was really beautiful so I was sold. I felt that they were really helpful while I was making my decision but once the dress was chosen and all was paid for, they just didn’t follow through with their promises.

WARNING. DO NOT COME HERE.
I don’t even know where to begin…
Photographers– Ricky is nice and experienced.
Photography– they take the same poses for almost all their customers. My friend took her wedding photos and they were pretty similar.
Dress selection– lots of dresses but I only liked two.
Customer service– They are nice and seem very friendly… that is until they take your money. Then they take their time and make excuses.
Promotions– they are the same! I swear it’s the same promotion from a year ago…
Owner– (Shirley) My husband and I sat down and talked with her about a package and a picture. She is a down right LIAR. I caught her lying to our faces and my husband was furious. Her son is Ricky the photographer and she said because we did not want to pay extra for extra pictures she will fire Ricky the photographer (because he did not do a good job). REALLY?! A mother would fire her own son who has been working there for such a long time? I don’t get the logical reasoning.
Pricing/​Photos– They wanted to charge me $ 5 per picture UNTOUCHED. We had about 400 pictures. So that would be $ 2000 for pictures that aren’t even fixed! They really are ALL ABOUT YOUR MONEY. They don’t really take the time to learn about the bride.
The printed picture they gave me was such poor quality I threw it away. I could have gone to kinkos and printed it out.
My makeup made me look like I had sleepy eyes and huge bags under my eyes in almost all the photos. The make-​up artist is BLAH. They made my husband’s eyebrow so obviously drawn in.
Do yourself a favor and trust their rating on Unilocal.Don’t come here or be prepared to be disappointed.

Overall review — should be ZERO STAR
1. They seem very friendly and helpful when they want your business.
2. They are VERY PUSHY for the customer to upgrade the products.
e.g album, enlargements.
3. Their SO CALLED canvas picture is literally GLUED to a canvas, it is not printed on a CANVAS. It has yellow stains all over the corner, and looks very tacky.
4. Their album COVER is nice, but the solutions/​clarify of the alum is a ²⁄₁₀. You can literally see the pixels on the album (YUCKS!)
5. Their photoshop skills… I would rate a 1, if you’d to ask more modification. They would ask you for $ 5.00 for each adjustments.
6. Album creativity is ZERO, it looks I can do those myself.
Besides the product,
Their service sucks!!!
That place is DIRTY, looks it hasn’t been cleaned in ages.
I think my closet is neater than their RACKS of ripped wedding gowns, evening dresses.
I WOULD NOT RECOMMEND this place for anyone for any occasions.
Please stay away!!! and use your money wisely.
Don’t be a victim like us! $ 2000 down the drain
$ 2000 for 1 tacky canvas 18×24, 1 album,
STAAAYYY AWWWAAAYYY!!!

We were so delighted that we chose Loveliness for our wedding photos and video!!! The whole store provided us so much help with a fantastic team! My bridesmaids and I were so happy with our makeup which stayed fabulous all day, and Ricky, the lead photographer, did such an awesome job! He met us for a dinner before our wedding, requested the list of names and the timeline, and did not miss any one in the pictures! Wow, that is awesome because we had a big wedding. Seriously, you couldn’t find many photographers that worked as hard as Ricky and his team.
We chose Loveliness because they did a great job on one of our friends. We even booked Ricky first before setting our wedding date because we knew photographers were the most important people. Without great photos, you would not have any great memory of your wedding… With Ricky as the great photographer and Angela as the Ricky’s sister and a great makeup artist, you can have a relaxing and joyful wedding.

I admit that I made a mistake. I previously wrote a horrible review about the videographer… he did a lot of things that were random (but I am still upset about him throwing oranges at us from the alter… which we DO NOT give consent for by th way…)
The wedding at in March and the video was ready for the newlyweds in mid-​May. Not bad, not bad. Reading other reviews, we weren’t expecting the video to be done anytime soon, but it was a delightful surprise.
The outcome was also better than expected. The random things that he had us do came out really cute.
I judged before I even saw the final product and for that I am sorry.
For other Unilocalers out there, that judges a place on star rating… don’t. No they did not pay me for rewriting the review.

I came here as a bridesmaid for my friend’s wedding. and all I can say is STAY AWAY… unless you’re here for the rentals.
The couple that was getting married did say this was one of the better place for the rentals since they were on a budget… but I’m picky so I will never come here if I had a choice…
Pictures… same complaints as every reviewers. Cheesy poses. I’ve seen other engagement/​wedding photos from other photographers, and there’s nothing «unique» or whatever about it… and yes it was Ricky.
On the day of the wedding, we had to come here for makeup and such… the makeup/​hair session took longer than they expected. the owner (think it’s Shirley — not quite sure but it’s the medium height 40’s, chubby woman with curly hair and glasses) started to do some of the makeup to «save» time. including mine. NOT A GOOD IDEA!!! Her makeup totally sucked! I looked better without the makeup. She must have put a ton of foundation+power+concealer+whatever else… Let’s just say I came out looking more like a white ghost than being a bridesmaid. When all my friends saw, they had that horrible look on their face. I know I’m not pretty but if you’re going to pick up that brush and put stuff on my face, know what the heck you’re doing!
Like everyone else said, you really do have to go into the store to keep them in check… or else your shit won’t get done.
If you want a picture perfect wedding, go elsewhere. With all the time and effort spend here you might as well pay someone who is more professional.
oh yeah… their door entrance has a lot of flies… not so inviting.

This place sucks photography wise. My sister made the mistake of choosing them as her wedding photographer (in studio & day of). Let me tell ya, the in studio shots were cheesy. For some reason, Ricky (their best photographer) had her look away from the camera and had her husband look directly at it. So whaddya get when you do that? That’s right folks, she ended up looking cross eyed on every pic.
It also took forever to get the pictures back (It appears they send the pics back to Taiwan for developing!). They do not know how to package large prints. My sister ordered a 14×16 portrait and instead of putting it between two pieces of cardboard like a normal developer would do, they ROLLED the picture up. That caused a big ass crease that ran through my sister and brother in law’s forehead. They didn’t offer to redevelop it. They just said, oh well, too bad so sad…
For the money you pay, you might as well use a professional!